International Voice Process Executive

1 - 3 years

0 - 2 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

For Bangalore Location :

Urgent Hiring | International Voice Process

Location:

Compensation

  • Freshers:

    21,500 (Take Home)
  • Experienced (MCC):

    Up to 36,000 (Take Home)

Eligibility Criteria

  • Education: 10+2 / Any Graduate (Recent pass-outs preferred)
  • Minimum 6 months of experience in an International Contact Center
  • Excellent English communication skills (

    Versant score 62+ / CEFR B2C1 level

    )
  • Willing to work in Night Shifts (US Time Zones)
  • Candidates must be from

    Bangalore

    or willing to relocate

Key Responsibilities

  • Handle inbound calls from US healthcare members
  • Resolve queries with empathy, accuracy, and professionalism
  • Adhere to quality and performance metrics
  • Maintain confidentiality of customer data
  • Ensure high customer satisfaction through first-call resolution

Interview Process

  1. HR Screening
  2. Harver Online Assessment
  3. Voice & Accent (V&A) Round
  4. Final Interview with Operations Team
  5. Background Verification & Transport Check before Onboarding

For Pune Location:

Interested Candidates for Pune location, Please fill the google form attached below.

https://forms.gle/RzvWMsNt9aipA6yd6

| Customer Success Associate Insurance Process | Pune

Location:

Salary:

Position:

Eligibility Criteria

  • Qualification:

    Graduate from any stream
  • Experience:

    Open to both freshers and experienced candidates
    • Preferred: Experience in insurance or with strong sales acumen
  • Languages:

    English, Hindi, Marathi (E/H/M)
  • Skillset:

    • Excellent verbal and written communication in English & Hindi
    • No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence)
    • Strong grammar and clear pronunciation

Interview Process

  1. HR Screening
  2. Versant Level 6 Certified
  3. Written Assessment
  4. Operations Round
  5. Client Round

Looking for Immediate Joiners Only for both the Locations.

Interested Candidates can send your resumes to

Email ID: pranathi@lyrostech.com

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