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Job Description- Operations Manager- US Healthcare ESSENTIAL FUNCTIONS: ∙Formulates and executes recruitment plans and production goals that are consistent with and supportive of Contingent Search annual business plan. Ensures that individual, team revenue and gross profit goals are met or exceeded (monthly, quarterly, and annually). ∙Develops and executes recruiting plans and programs designed to increase placements, profits, and market share. ∙Manage individual production goals that ultimately drive financial results for both clients and employees, thus resulting in growth and retention. ∙Communicate milestones and successes that keep team focused, engaged, motivated, and inspired. ∙Assess individual performance, develop and enhance employee skills and abilities, and implement plans for improvement as needed. Leader will facilitate annual performance evaluations cyclically. ∙Provide daily direction and communication to employees with continuous evaluation of processes and procedures for Contingent Search. ∙Facilitate planning for training of new team members while conducting training as needed. Work with the functional training department to facilitate scheduling of courses and one-on-one development when appropriate. ∙Cultivate an environment of accountability, responsibility, and trust amongst the team. ∙Develop staff including coaching, counseling, mentoring and training. ∙Work with Corporate Marketing, leadership, and colleagues to find new ways to attract candidates via web advertising, lists, associations, and other areas as needed. ∙Accountable to overall compliance to company policies and procedures. ∙Effectively represent company in a leadership capacity internally and externally to include company-sponsored events, meetings, conferences, trade shows, and reoccurring client updates. ∙Other duties as assigned, without accommodations. QUALIFICATIONS: ∙Bachelor’s Degree in Business Management, Accounting, or other applicable discipline desired, or equivalent relatable experience. ∙Leadership experience in healthcare staffing or direct placement recruitment preferred. ∙10+ years’ experience as a healthcare staffing recruiter. ∙Previous delivery and supervisory experience in a customer service-focused environment, preferably healthcare. ∙Demonstrated team-oriented management style. ∙Ability to motivate staff toward achievement of divisional/company goals. ∙Ability to handle multiple tasks and thrive in a fast-paced, high-pressure environment. ∙Broad understanding of general business with excellent problem-solving and negotiation skills ∙Ability to communicate and work in a harmonious, respectful, supportive manner with all members of, Sr. Management, other Divisions and Support Department. ∙Ability to prioritize and maintain organization in a fast-paced environment, with conflicting deadlines. ∙Ability to collaborate with all people/aspects of selling cycle to achieve all goals. ∙Must be flexible and able to adapt to an ever-changing environment in a productive manner. ∙Ability to work a flexible, varied schedule. ∙Ability to meet quotas/goals. ∙Professionally assertive character, motivated to meet goals. CRITICAL COMPETENCIES FOR SUCCESS: Business Acumen: In-depth knowledge of the business, industry, the external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues to consistently identify and select the best course of action. Building People Capability: Commitment to ensuring that the right people are in the right roles and that individuals feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing, and retaining talent for the larger organization. Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace. Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results. Organizational Collaboration : Ability to partner across organizational lines and work cooperatively within and outside one’s own team to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promotes a spirit of teamwork to demonstrate commitment to the company. WORK CONDITIONS: ∙Open work areas ∙General fast-paced office environment ∙Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom. Show more Show less
