US Banking Deposit Operations Associate

US Banking Deposit Operations

Job Title: Deposit Operations Associate

Working Hours: US Hours EST

Office Location: Leader Document Processing, Gurgaon.

Remote/Onsite/Hybrid: Remote (Work from Home)

We are looking for exceptionally dedicated team members to join us to serve one of our clients, which is one of Massachusettss fastest growing community banks and mortgage lenders.

Summary

Responsibilities:

• Maintains a high level of understanding of all products and services provided by the Bank.
• Maintains a high level of service quality by acknowledging the customer's presence through
  a professional greeting and developing an interpersonal relationship built upon an understanding of customer needs. Conveys to customers an eagerness/willingness to help.
• Meets customer needs through problem solving techniques as required.
• Conducts business in a professional manner and maintains a neat and orderly work area.
• Establishes and maintains a good working relationship with all personnel.
• Performs all banking transactions, including opening accounts, checking & savings deposits,
  IRA's, business retirement accounts, and various types of payments, in accordance with Bank policy.
• Understands and adheres to security and compliance policies and procedures.
• Comply with all aspects of the Bank Secrecy Act responsibilities include accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification
  Program (CIP) Policy, reporting suspicious activity to your manager, and performing Office of Foreign Assets Control (OFAC) checks.
• Performs any other duties as may be assigned from time to time by management.

Qualifications:

• High school diploma or equivalent.
• A minimum of two years US retail banking experience or retail sales and service experience
  Strong interpersonal skills.
• Excellent verbal and written communication skills.
• General personal computer knowledge, prior experience of banking applications preferred.
• Ability to handle multiple priorities and poses a strong attention to detail.
• People who are proactive can work independently and take action without needing the help
  or approval of others. If you're proactive, employers know you can be counted on to deliver results and go above and beyond what is expected of you.
• Always try to help and approach a problem immediately.

Requirements:

• While performing the duties of this job, the employee is regularly required to talk/hear (e.g.,
  communicate or express oneself while exchanging information).
• Conform to standards for punctuality, attendance, and professionalism per the Employee
  Handbook.
• Listen actively to identify financial needs, including daily banking, borrowing, saving and
  referral opportunities.
• Proactively identify, schedule, and conduct external business calls to originate and expand
  client relationships.
• Contact existing clients to review relationships, discover opportunities and onboard customers.
• Maintain knowledge of features and benefits of all products, services, and digital solutions.
  Identify and offer consumer and business loan solutions that meet borrower's financial goals Handle complex service issues and enlist support of appropriate staff for advanced problem resolution.
• Process transactions, open accounts, and close HELOC and consumer loans in compliance
  with performance standards.