US Account Manager

About the Role:

We are seeking a dynamic and experienced US Account Manager with strong Delivery Management skills to lead client relationships and manage the recruitment team. This role is crucial for maintaining and expanding existing US-based accounts while ensuring timely, high-quality recruitment delivery. The ideal candidate should have hands-on experience in US Staffing and a proven track record of leading high-performing teams.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for US clients.
• Understand and fulfil client requirements by collaborating with internal recruitment teams.
• Ensure high client satisfaction and resolve any delivery-related issues promptly.
• Team & Delivery Management:
• Lead and mentor a team of recruiters; monitor performance and guide them on best practices.
• Allocate resources effectively to meet client SLAs and deadlines.
• Review and improve recruitment processes to increase efficiency and quality.
• Conduct regular performance reviews, pipeline updates, and team huddles.
• Operational Excellence:
• Ensure delivery metrics such as submission quality, time-to-fill, and interview-to-hire ratios are met.
• Track performance through dashboards and reports; flag bottlenecks and suggest improvements.
• Align team efforts with business goals and client expectations.
• Business Expansion:
• Identify opportunities to grow accounts organically.
• Coordinate with leadership on strategic decisions and process optimisation.
• Help onboard new clients and set up delivery frameworks.

Required Skills & Qualifications:

• 7 to 10 years of experience in US Staffing, with at least 4 or more years in a account management, new logos, team leading role.
• Strong knowledge of US recruitment lifecycle, employment types (W2, C2C, 1099), and immigration/work authorization processes.
• Exceptional communication and negotiation skills.
• Experience using Applicant Tracking Systems (ATS) and sourcing tools like Dice, Monster, LinkedIn, etc.
• Ability to work in a fast-paced environment.
• Strong analytical and problem-solving capabilities.

Location: Onsite – Jaipur, Rajasthan (Evening / US Shift)
Experience Required: 7 to 10 Years
Shift Timing: 6:30 PM to 3:30 AM IST
Working Days: Monday to Friday

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Compensation Package:

• Performance bonus

Schedule:

• Evening shift
• Monday to Friday
• US shift
• Weekend availability

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Account management: 4 years (Required)
• Team management: 3 years (Required)

Work Location: In person