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Urgent Hiring- Client Experience Specialist (Voice Process)

0 - 3 years

1 - 3 Lacs

Gurugram

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Voice Support US Process Mass Communication Fresher Hiring International Voice Process BPO Personality Development Business English Voice Process Verbal Communication Communication Skills Customer Relationship Journalism

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT is hiring for Wipro in Voice process, eligibility-only graduates, Night shift, Both side transport, Loc- Gurugram. Kindly share resume - Swetha.9.Raju@niitmts.com Contact - 91-8799713793(Deepak) Contact - 91-8826247648 (Swetha) Designation: Client Experience Specialist (US process) Roles and Responsibilities of a Customer Experience Specialist Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Eligibility: Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Age upto 31 years Gap should not be more than 4 years after graduation Undergraduates/ pursuing graduation are NOT eligible Candidates who are currently located in Delhi NCR/Gurgaon are only eligible Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off (8.5-hour login) Proficient in computer usage and Basic knowledge of MSOffice/ Excel Job Location- Gurugram, Work from Office only What we offers:- Defined career roadmap which offers growth opportunities Performance-based incentive program (Depends on Process/Client Alignment ) Investment in talent development and skills enhancement Work-life balance with a 5-day workweek Collaborative environment with best-in-class professionals Focus on colleague engagement and fun at work 1. Only Graduates are eligible 2. Both side transport facility, Work from Office only 3. Fixed SAT/SUN weekly off 4. Willing to work in night shift 5. Fresher and Experience candidates upto 29 months can apply 6. Salary 3.0 3.5 Lacs per annum 7. Should have Good English Communication skills – both verbal & written 8. Training will happen during the day shift Job Location – Gurugram, immediate and candidate having 1 month notice period preferred Kindly share resume - Swetha.9.Raju@niitmts.com Contact - 91-8799713793(Deepak) Contact - 91-8826247648 (Swetha)

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Niit Learning Systems
Niit Learning Systems
www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

99 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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