Unit Manager Process Control and Re-engineering - Mumbai

Role & responsibilities

• Process Design & Optimization: A Process Leader will play a pivotal role in driving operational excellence, process optimization, and continuous improvement and will be at the forefront of enhancing the efficiency and effectiveness of processes related to Wholesale Banking and Business Banking CAD. This includes close collaboration with Operations, Product, Business, and Technology teams to understand requirements, identify challenges, and develop scalable, well-controlled processes that deliver optimal outcomes for customers. • Cross-Functional Collaboration: Engage with key stakeholders across departments to ensure process designs are aligned with business objectives and regulatory requirements, while also enhancing operational efficiency and customer experience. • Control Framework Implementation: Develop and implement robust control mechanisms for Corporate and SME lending processes to mitigate operational risks. Ensure that controls are effective in preventing financial and reputational losses. • Risk Management: Continuously assess process vulnerabilities and proactively introduce measures to strengthen risk mitigation strategies, ensuring compliance with internal policies and external regulations.

Align the execution of specific operational processes with the bank's strategic objectives and goals. Effectively allocate resources within your process team to support process improvement projects and initiatives. Address process-related challenges and issues promptly, implementing effective solutions to minimize disruptions and mitigate risks.

Core Responsibilities Oversee and manage specific operational processes, ensuring they are executed efficiently, accurately, and in compliance with regulatory requirements and industry standards. Identify opportunities for process improvement, automation, and digitization to enhance operational efficiency and reduce costs. Develop and monitor key performance indicators (KPIs) to measure process performance, identifying areas that require attention and improvement. Maintain accurate records of process activities, reports, and documentation for internal records and regulatory purposes. Facilitate training sessions for team members to ensure they understand and follow established processes and procedures.

People Management or SelfManagement Responsibilities Provide leadership and guidance to a team of process team members, fostering a culture of continuous improvement, accountability, and teamwork. Invest in the professional growth and development of team members, providing mentorship, training, and opportunities for advancement. Engage in ongoing professional development and training to stay informed about industry best practices and emerging trends in process management. Effectively manage time and priorities to meet project deadlines and operational goals.

Participate in risk assessments and audits to identify potential risks and compliance gaps within your operational processes, collaborating with the Governance Leader and risk management teams to develop mitigation strategies. Ensure that the specific operational processes you oversee adhere to regulatory requirements, compliance standards, and risk management protocols. Implement and maintain quality control measures to ensure that operational processes meet the highest standards of accuracy and customer satisfaction