UK Pension

UK Pension - Business Administration

ABOUT THE ROLE

We are seeking an experienced UK Pensions Business Administration professional with deep expertise in claims processing, retirement solutions, and investment administration. This is a senior role for someone with 10+ years of experience who can lead and mentor teams through complex pension operations and process improvements.

KEY RESPONSIBILITIES

- Oversee UK pension claim processing operations including death claims, debt claims, and retirement solutions

- Manage retirement solutions administration and member benefit processing

- Execute claims processing following UK pension regulations and compliance standards

- Administer investment processes and portfolio management for pension members

- Conduct business administration functions including financial reporting and credit control

- Lead process improvements, remote transitions, and operational excellence initiatives

- Monitor and improve SLA, TAT, Quality metrics, AHT, and NIGO performance

- Develop quality checklists, perform RCA (Root Cause Analysis), and implement action plans

- Maintain accurate credit control logs and support financial reporting

- Ensure accurate payroll processing, tax deductions, and timely HMRC submission

- Maintain payroll records and support member queries

- Execute New Business, Money In/Out, and Benefits administration

- Manage Cash Management & Reconciliation, Payroll, and Cash/Credit Control operations

- Complete assigned projects and BAU responsibilities within timelines

REQUIRED QUALIFICATIONS & EXPERIENCE

- 10+ years of experience in UK Pension domain - Business Administration and Claims Processing

- Expertise in Death Claims and other claim types processing

- Proven experience in remote transitions with hands-on process reporting capability

- Strong background in New Business, Money In/Out, and Benefits administration

- Experience with Cash Management & Reconciliation, Payroll, and Cash/Credit Control

- Expert/Trainer level with 6+ years developing quality processes and improvements

- Any Graduate (Educational qualification)

DESIRED EXPERIENCE

- Service industry background

- Demonstrated expertise in RCA methodology and quality improvement programs

- Experience managing teams and mentoring staff

LOCATION & FLEXIBILITY

- Base Location: Hadapsar (Pune) or NCR

- Work arrangement: Office-based

- PAN India pool candidates eligible

- Relocation assistance available

- Notice period buyout available

ESSENTIAL SKILLS

- Excellent communication and interpersonal skills

- Work from office capability

- Strong attention to detail and accuracy

- Process improvement mindset

- Ability to mentor and lead teams

- Knowledge of UK pension regulations and compliance requirements