UK Pension

What would you do?

Requirement
Results-driven operations professional with over 8 years of experience in the UK Life, Pensions and Investment domain, specializing in Policy Administration. Proven ability to manage end-to-end service delivery, lead high-performing teams, and drive operational improvements. Candidates with equivalent experience in U.S. retirement services will also be considered.

What are we looking for?

Skillset:

• Bachelor s degree in any discipline.
  • Experience in Life and Pensions Services, with a proven track record of successfully managing and leading teams.• Strong leadership skills, with the ability to motivate and inspire team members.• Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences• Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.• Knowledge of operational best practices, including quality control, performance management, and process improvement.• Proficient in MS Office applications Word, Excel & PowerPoint• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.

Key Skills and Experience:

Roles and Responsibilities:

•

• Team Leadership & Performance Management: Lead and manage a team of operations professionals by assigning tasks, tracking progress, providing real-time coaching and feedback, and conducting performance evaluations to drive individual and team success.
  • Process Oversight & Calibration: Leverage domain expertise to assess team output, support process calibrations, and ensure consistent application of best practices across operations.• Training & Compliance: Supervise and train team members to ensure adherence to organizational policies, procedures, and quality standards. Monitor compliance with internal controls and external regulations.• Customer Relationship Management: Act as a primary point of contact for escalated issues. Resolve complex customer queries efficiently, ensuring a high level of satisfaction and relationship retention.• Regulatory Adherence: Ensure all operational activities comply with applicable legal, regulatory, and contractual requirements, minimizing risk and supporting audit readiness.• Reporting & Continuous Improvement: Prepare and deliver reports and presentations on key performance metrics, operational trends, and improvement opportunities. Recommend and implement solutions to enhance efficiency, accuracy, and service delivery.• Cross-Functional Collaboration: Work closely with departments such as Quality, Training, HR, IT, and Compliance to ensure seamless integration of operations with broader business objectives and functions.

Any Graduation