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Description
Role Description We are looking for a skilled UCC - Mobility Engineer to design, implement, and support enterprise Mobile Device Management (MDM)/Unified Endpoint Management (UEM) solutions across Apple and Android ecosystems . The ideal candidate will have expertise in Microsoft Intune, MobileIron, and JAMF to ensure secure, efficient, and seamless enterprise mobility operations. Key Responsibilities Manage and maintain enterprise MDM/UEM platforms, including Microsoft Intune, MobileIron, and JAMF Pro. Oversee Apple device management (iPhones, iPads, macOS) using Apple Business Manager (ABM), Device Enrollment Program (DEP), and Volume Purchase Program (VPP). Administer Android Enterprise for corporate and BYOD device management. Implement and enforce security policies, including Conditional Access, Multi-Factor Authentication (MFA), and Data Loss Prevention (DLP). Configure and manage compliance policies, covering encryption, application control, and remote wipe capabilities. Troubleshoot and resolve mobility-related incidents, collaborating with the Service Desk and IT support teams. Deploy and manage enterprise mobile applications using Microsoft Intune App Protection, JAMF, and MobileIron. Perform software updates, patching, and firmware management for mobile devices. Manage identity and access control for mobile devices using Azure AD, Entra ID, and Single Sign-On (SSO) solutions. Configure and support certificate-based authentication (CBA) and VPNs for secure mobile access. Develop and maintain Standard Operating Procedures (SOPs), documentation, and knowledge base articles related to mobility solutions. Monitor and optimize MDM/UEM performance, ensuring compliance with corporate and industry standards. Provide training and technical guidance to IT teams and end-users on best practices for mobile security and device usage. Stay updated on industry trends and security threats to proactively enhance mobility solutions. Participate in on-call rotations and provide after-hours support as needed. Qualifications & Experience Required 7+ years of experience in enterprise mobility engineering, endpoint management, or IT infrastructure support. Strong hands-on experience with Microsoft Intune, MobileIron, and JAMF for mobile device management. Expertise in Apple device management, including Apple Business Manager (ABM), DEP, and VPP. Experience in Android Enterprise deployment and configuration. In-depth knowledge of mobile security frameworks, including Conditional Access, Zero Trust, and Endpoint Protection. Proficiency in identity and access management solutions, including Azure AD, Entra ID, and SSO configurations. Experience with VPN, SCEP certificate management, and network security for mobile devices. Expertise in troubleshooting iOS, macOS, Android, and Windows 10/11 endpoint management. Strong understanding of enterprise app deployment and lifecycle management for mobile applications. Ability to work in a fast-paced, global enterprise environment, collaborating with cross-functional teams. Excellent communication and documentation skills to develop SOPs and user guides. Flexibility to support after-hours work, weekend activities, and on-call rotations when required. Preferred Certifications (Optional But Beneficial) Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft Certified: Azure Fundamentals CompTIA Security+ VMware Certified Professional – Digital Workspace (VCP-DW) Certified Mobile Device Security Professional (CMDSP) Apple Certified Support Professional (ACSP) JAMF Certified Tech (JCT), JAMF Certified Administrator (JCA), JAMF 300, or JAMF Certified Expert (JCE) ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management Show more Show less
