Tutor Head

About the Role:

We are seeking a dynamic and experienced Head of Tutoring to lead and manage our team of online tutors. This role is vital in ensuring high-quality tutoring services, fostering tutor development, and driving student success.

The ideal candidate will have a passion for education, strong leadership capabilities, and a proven track record in tutor recruitment, performance management, and operational excellence.

Key Responsibilities:

1. Tutor Recruitment & Training:

• Lead tutor hiring, including screening, interviewing, and onboarding.
• Deliver initial and ongoing training on company policies, tutoring tools, and best practices.
• Organize workshops and continuous learning sessions to enhance teaching skills.

2. Quality Assurance & Performance Monitoring:

• Monitor live/recorded sessions to ensure teaching quality and compliance with standards.
• Provide regular feedback, set performance goals, and recognize high performers.
• Analyze student feedback to address concerns and improve services.

3. Operational Management:

• Oversee tutor scheduling to maximize efficiency and meet student demand.
• Ensure tutors have required resources and support.
• Collaborate with tech, curriculum, and customer support teams for seamless service delivery.

4. Curriculum & Content Oversight:

• Work closely with curriculum developers to align academic content with student needs.
• Ensure effective online delivery of educational material.

5. Student & Parent Engagement:

• Oversee student progress tracking and ensure timely reporting to parents.
• Handle escalations from students and parents, ensuring prompt resolution.

6. Strategic Planning & Growth:

• Set team goals and KPIs aligned with company objectives.
• Implement tutor retention initiatives including incentives and growth opportunities.
• Recommend innovative tools, techniques, and technologies to enhance tutoring services.

7. Compliance & Ethical Standards:

• Enforce company policies and privacy regulations.
• Foster an ethical, professional, and positive work culture.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Education, Business, or related field.
• Minimum 4 years of experience in tutor management, academic operations, or EdTech leadership.
• Strong leadership, communication, and organizational skills.
• Knowledge of online education tools and platforms.
• Ability to manage cross-functional collaborations and mentor diverse teams.

What We Offer:

• Competitive Salary
• Dynamic & Supportive Work Environment
• Career Growth & Development Opportunities
• Work with a Mission-Driven Team Focused on Student Success

Job Types: Full-time, Permanent

Pay: ₹32,000.00 - ₹36,000.00 per month

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Work Location: In person