Tutor Head

Company Description

We offer personally tailored 1-on-1 tutoring sessions for K-12 and professional courses, providing online tutoring services to students in 15+ countries.

Role Description

Key Responsibilities:

1. Tutor Recruitment & Training:

• Lead tutor hiring, including screening, interviewing, and onboarding.
• Deliver initial and ongoing training on company policies, tutoring tools, and best practices.
• Organize workshops and continuous learning sessions to enhance teaching skills.

2. Quality Assurance & Performance Monitoring:

• Monitor live/recorded sessions to ensure teaching quality and compliance with standards.
• Provide regular feedback, set performance goals, and recognize high performers.
• Analyze student feedback to address concerns and improve services.

3. Operational Management:

• Oversee tutor scheduling to maximize efficiency and meet student demand.
• Ensure tutors have required resources and support.
• Collaborate with tech, curriculum, and customer support teams for seamless service delivery.

4. Curriculum & Content Oversight:

• Work closely with curriculum developers to align academic content with student needs.
• Ensure effective online delivery of educational material.

5. Student & Parent Engagement:

• Oversee student progress tracking and ensure timely reporting to parents.
• Handle escalations from students and parents, ensuring prompt resolution.

6. Strategic Planning & Growth:

• Set team goals and KPIs aligned with company objectives.
• Implement tutor retention initiatives including incentives and growth opportunities.
• Recommend innovative tools, techniques, and technologies to enhance tutoring services.

7. Compliance & Ethical Standards:

• Enforce company policies and privacy regulations.
• Foster an ethical, professional, and positive work culture.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Education, Business, or related field.
• Minimum [1-2] years of experience in tutor management, academic operations, or EdTech leadership.
• Strong leadership, communication, and organizational skills.
• Knowledge of online education tools and platforms.
• Ability to manage cross-functional collaborations and mentor diverse teams.
• Experience in education or tutoring
• Organizational and managerial abilities
• Knowledge of educational best practices