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Trust & Safety Associate - Voice

Trust & Safety Associate - Voice

Accenture in India

1 - 5 years

0 Lacs

hyderabad telangana

Posted:20 hours ago| Platform: Shine logo

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Skills Required

customer support email support communication skills problem solving customer service skills online advertising critical thinking technical troubleshooting product knowledge performance metrics documentation quality assurance training usergenerated content moderation phone support chat support b2c environment team player multitasking coping skills emotional resilience stressmanagement comprehension english language skills attention to detail decisionmaking content moderation live chat support product information customer concern resolution escalation handling professionalism

Work Mode

On-site

Job Type

Full Time

Job Description

As a Trust & Safety Associate at Accenture, you will be responsible for ensuring user-generated content moderation through various platforms. Your role will involve providing support to customers via live chat, resolving technical issues, and addressing customer inquiries effectively. **Key Responsibilities:** - Provide support to customers via live chat on different platforms - Respond to customer inquiries professionally and in a timely manner - Assist customers with troubleshooting technical issues, placing orders, and resolving concerns - Identify and effectively resolve customer issues and complaints - Escalate unresolved issues to higher-level support teams when necessary - Maintain a positive and helpful attitude during all customer interactions - Stay updated on product/service features, company policies, and troubleshooting steps - Document customer interactions accurately in the system - Collaborate with team members and departments to ensure seamless service delivery - Participate in regular training sessions to enhance skills and knowledge **Qualifications Required:** - Any Graduation - 2-3 years of customer support experience in a B2C environment - Strong communication skills with a proactive approach - High attention to detail and follow-through - Ability to multitask and handle customer inquiries efficiently - Strong critical thinking and decision-making skills - Excellent comprehension, communication, and English language skills Please note that the above responsibilities and qualifications align with the role of a Trust & Safety Associate at Accenture.,

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Trust & Safety Associate - Voice