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6.0 - 9.0 years
1 - 5 Lacs
Navi Mumbai
Work from Office
We are hiring Research Officer/ Research Executive at our R&D (Preferably Male Candidate) Location: Navi Mumbai Job Responsibilities: Analytical Method Development and validation of Assay, Dissolution and Organic impurity by using HPLC. Chemical Analysis raw material / finished product. Qualifications, Calibration of all instruments and Equipments as and when required. Method transfer to plant. Monitoring and Maintaining of GLP, GDP & compliance to audit points. Support and coordination for activity related to Project and Lab responsibility. Coordination with service engineers for instrument and equipment maintenance and trouble shooting. Support for training to juniors & new joiner. Keeping track of Chemicals inventory and coordination with Store keeper and purchase department for receipt of the same. Interaction with departments - Project management, Regulatory affairs, R&D- QA, Goa plant and FD. Any other analytical related activity as per company requirement. Qualification: Must be M Pharma/B Pharma/ M.Sc Minimum 6-9 yrs of Experience. Interested Candidate can directly walk in for Interview on the below address: Marksans Pharma Limited D-185/186, TTC Industrial Area, T.B Road, MIDC Shirvane, Navi Mumbai-400706. Landmark: Opp to Courtyard Hotel Lane Date: 26th July 2025 Time: 10 am to 4:30 pm Contact Person: Mr. Vijendra Auti 022-62241200 / 022- 40012000
Posted 1 week ago
4.0 - 6.0 years
5 - 7 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities: Provide technical support for Azure-based cloud services, including Azure Kubernetes Service (AKS), Azure API Management, Application Gateway, Web Application Firewall, Azure Monitor with KQL queries Manage and troubleshoot various Azure services such as Event Hub, Azure SQL, Application Insights, Virtual Networks and WAF. Work with Kubernetes environments, troubleshoot deployments, utilizing Helm Charts, check resource utilization and managing GitOps processes. Utilize Terraform to automate cloud infrastructure provisioning, configuration, and management. Troubleshoot and resolve issues in MongoDB and Microsoft SQL Server databases, ensuring high availability and performance. Monitor cloud infrastructure health using Grafana and Azure Monitor, providing insights and proactive alerts. Provide root-cause analysis for technical incidents, propose and implement corrective actions to prevent recurrence. Continuously optimize cloud services and infrastructure to improve performance, scalability, and security. Required Skills & Qualifications: Azure Certification (e.g., Azure Solutions Architect, Azure Administrator) with hands-on experience in Azure services such as AKS, API Management, Application Gateway, WAF, and others. Any Kubernetes Certification (e.g CKAD or CKA) with Strong hands-on expertise in Kubernetes Helm Charts, and GitOps principles for managing/toubleshooting deployments. Hands-on experience with Terraform for infrastructure automation and configuration management. Proven experience in MongoDB and Microsoft SQL Server, including deployment, maintenance, performance tuning, and troubleshooting. Familiarity with Grafana for monitoring, alerting, and visualization of cloud-based services. Experience using Azure DevOps tools, including Repos and Pipelines for CI/CD automation and source code management. Strong knowledge of Azure Monitor, KQL Queries, Event Hub, and Application Insights for troubleshooting and monitoring cloud infrastructure. Solid understanding of Virtual Networks, WAF, Firewalls, and other related Azure networking tools. Excellent troubleshooting, analytical, and problem-solving skills. Strong written and verbal communication skills, with the ability to explain complex technical issues to non-technical stakeholders. Ability to work in a fast-paced environment and manage multiple priorities effectively. Preferred Skills: Experience with cloud security best practices in Azure. Knowledge of infrastructure as code (IaC) concepts and tools. Familiarity with containerized applications and Docker. Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
delhi
On-site
The All India Football Federation is seeking a qualified professional to join as a Project Consultant for Digital Initiatives. The role involves providing advice on the development and management of OTT platforms for streaming football and related activities, as well as overseeing the development, management, and maintenance of e-coaching, e-training, and e-learning platforms. Additionally, the consultant will be responsible for advising on the hiring of specialized personnel and agencies for these activities. Key Deliverables: - Advise on the development of OTT, e-coaching, e-training, and e-learning digital infrastructure compatible with all systems within AIFF. - Assist in the management, troubleshooting, upgradation, and maintenance of developed OTT platforms. - Provide guidance on hiring specialized agencies for the development of digital infrastructure within AIFF. - Coordinate with AIFF to stay updated on developments in the mentioned fields. - Offer advice and support AIFF in the hiring of technical and digital personnel as needed. - Advise on security, data storage, and management related to the platforms, as well as recommend necessary measures. - Continuously explore, evaluate, and advise on implementing new technologies to enhance efficiency. Qualifications: - Minimum of 4 years of experience as an OTT, e-coaching, e-training, and e-learning platform developer on both IOS and Android platforms. - Demonstrated track record of developing and delivering at least 4 e-coaching, e-learning, e-training, and/or OTT platforms within the last 4 years. - At least 4 years of experience in application management, servicing, data storage, and management. - Hands-on experience in building mobile applications and mobility solutions. - Proficiency in writing high-quality, readable codes.,
Posted 1 week ago
9.0 - 13.0 years
0 Lacs
karnataka
On-site
You are expected to fill the Tech Operations Lead positions for the Business Continuity Planning team in Bangalore, with a relevant experience of 9 - 12 years. The specific roles include: 1. **Lead - Application Support** - Responsible for managing end-to-end support of Broking applications. - Proficiency in ITIL - L1, L2, and L3 support. - Familiarity with support tools such as JIRA, Manage Engine D365, etc. - Understanding of Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. - Strong communication and presentation skills. - Hands-on experience in 3rd tier and N-tier architecture. - Expertise in troubleshooting with quick Turnaround Time (TAT) and Service Level Agreement (SLA) adherence. 2. **Lead - Back Office Support** - Knowledge of Beginning of Day (BOD) and End of Day (EOD) activities in the Broking industry. - Exposure to at least one Back Office product like TCS, Omnesys, CLASS, etc. - Experience in handling integration-related issues. - Awareness of backend processes including Cron jobs, Windows, and Linux schedulers. - Proficient in vendor management and communications. - Excellent troubleshooting skills for Production (PROD) issues. - Worked with automated tools like Control M, CP, etc. 3. **Lead - Exchange Support** - Expertise in IML, TAP, and MCX exchanges. - Understanding of the connectivity between Broker and Exchange platforms. - Experience in managing Disaster Recovery (DR) and mock sessions of exchanges. - Strong communication skills and adept at troubleshooting. - Proficient in managing support and incidents effectively.,
Posted 1 week ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, New Delhi, Delhi / NCR
Work from Office
Hiring at Tech Mahindra Noida location Salary: 28,000 – 35,000 in hand Rotational shifts and week offs Both side cabs provided Grad\UG with Minimum 1Yr of International BPO experience Excellent communication skills required Nandni- 7291098048
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
tamil nadu
On-site
The job involves commissioning and maintenance of Instrumentation and Control (I&C) systems. Your responsibilities will include conducting pre-job briefings, isolating systems, removing instruments, cleaning, decontamination, physical inspection, testing, troubleshooting, repairing, calibrating, filling data sheets, normalizing systems, and providing feedback to the Engineering and Construction (ENC) team. This is a full-time position with a rotational shift schedule. The ideal candidate should have a Diploma and at least 3 years of work experience, with a focus on Electrical Engineering. Proficiency in Hindi is preferred. The work location for this position is on-site.,
Posted 1 week ago
5.0 - 10.0 years
5 - 6 Lacs
Hosur
Work from Office
Support to Production & machine maintenance Familiarize with types of Equipment/Tool Knowledge of CNC Machining Reduce down time &outages Trouble shooting Cost reduction Investigate problem & Analyses root cause & derive resolutions
Posted 2 weeks ago
3.0 - 5.0 years
8 - 12 Lacs
Chennai
Work from Office
Handle Azure API Management related L2 and L3 level issues and manage minor API fixes and developments process knowledge . Azure API Support Engineer - Handle Azure API Management related L2 and L3 level issues and manage minor API fixes and developments process knowledge . Provide advanced technical support to customers experiencing issues with Azure API Management. Troubleshoot and resolve complex incidents related to API gateways, policies, security, connectivity, and performance. Analyze logs, configurations, and network traces to diagnose root causes of issues. Collaborate with customers via various channels (e.g., phone, email, support portal) to understand their problems and provide effective solutions. Escalate complex issues to Microsoft support or internal engineering teams when necessary, and actively participate in their resolution. API Fixes and Minor Development:Analyze customer requests for minor API fixes and enhancements. Implement and test minor API changes, including policy updates, backend configurations, and basic code modifications. Follow established change management processes for deploying API fixes. Document API changes and configurations. Knowledge Management:Create and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs related to Azure API Management. Share knowledge and best practices with internal support teams and customers. Contribute to the development of support processes and tools.
Posted 2 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Gurgaon, Haryana, India
On-site
Selling Partner Identity Verification (SPIV) team ensures that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support this mission through providing a secure and accurate Identity verification platform. Identity verification is becoming a critical component to protect our customers from bad actors and provide fast and secure registration and account management capabilities. We provide an end to end solution for identity verification and account lifecycle management for various Amazon businesses across globe (North America, Europe, Japan, China and more). Our customers include Mechanical Turk, Selling on Amazon, Amazon Pay, Amazon Flex etc. We continuously strive to scale our systems to serve millions of Amazon customers with high accuracy, least friction, in a highly secure manner to enable a safe and secure shopping experience for customers. Engineers in the team need a strong understanding of Computer fundamentals and practical experience in working with large scale distributed systems. Experience with web services-based applications, especially at massive scale, is helpful. Come join the exciting journey to outsmart the fraudsters and provide a secure environment for our customers through identity verification !! Key job responsibilities Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Some of the key job functions Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in Java, Python, or shell scripts,AWS, web technologies projects. Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Preferred Qualifications Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON
Posted 2 weeks ago
3.0 - 6.0 years
1 - 11 Lacs
Bengaluru, Karnataka, India
On-site
Job Description: Key Responsibilities: Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution. Collaborate with development and infrastructure teams to escalate and resolve complex technical issues. Monitor system health, performance, and implement preventive maintenance to reduce downtime. Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs. Document issues, resolutions, and maintain knowledge base articles for end-users and support teams. Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM. Participate in software upgrades, patch deployments, and testing to ensure system stability. Stay updated on new features, industry trends, and best practices related to PLM systems. Required Skills & Qualifications: Strong knowledge of PLM concepts, workflows, and business processes. Bachelor's degree in Engineering, Computer Science, or related field. Proficiency in troubleshooting application and database issues related to PLM software. Excellent communication and interpersonal skills for collaborating with technical teams and end-users. Ability to work under pressure and manage multiple support requests effectively. Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system. Strong analytical and problem-solving skills. Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues. Ability to work independently and as part of a team in a fast-paced environment.
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
uttar pradesh
On-site
As a Manager of Production at Dishman Carbogen Amcis Limited, located in Bavla, Madhya Pradesh, India, you will be responsible for overseeing plant and process planning and management. Your role will involve troubleshooting issues as they arise and ensuring compliance with Good Manufacturing Practices (GMP) standards. The ideal candidate for this position should have a strong background in industrial management within a manufacturing setting. Your expertise in managing production processes and ensuring efficiency will be crucial to the success of the operations in Bavla. If you are a detail-oriented individual with a knack for problem-solving and a solid understanding of GMP requirements, we encourage you to apply for this exciting opportunity. Join our team and play a key role in driving production excellence at Dishman Carbogen Amcis Limited.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You should have a good understanding and experience in writing C/C++/Python based test scripts. Experience in Compliance & Test Dev, Test Design, Product Engineering, Debug and Troubleshooting, E2E automation & mechanization, AI/ML in QA(Analytics) is required. You should be proficient in understanding and writing test cases and scripts as per Protocol specification, with SSD(SAS/SATA/NVMe) specification preferred. Additionally, you must possess good knowledge in Stress and performance test suite development. Exposure to debugging tools like TRACE32/Lecory Protocol Analyzer/DSO/LA is preferable. It is essential to have a good understanding of Protocols and Firmware, with SSD(SATA/SAS/NVMe) Protocol/firmware(FTL) knowledge preferred. You should have the ability to troubleshoot and analyze failures reported during test cycles or from the field. An attitude towards test planning, test development, and test execution is important. Excellent verbal/written communication and interpersonal skills are required, along with the ability to multitask. Being self-motivated and demonstrating good team player roles in the past are also important qualities.,
Posted 2 weeks ago
4.0 - 6.0 years
5 - 8 Lacs
Noida
Work from Office
Job Summary: Graduates with Good communication skills Exp in OS Installation, Troubleshooting of Server Work Exp in Patching, Antivirus , backup devices etc. Work Exp in Data centre Operation Coordination with towers like, Network, Linux, Unix, SOC team Exp in BAU - Server Administration
Posted 2 weeks ago
5.0 - 10.0 years
3 - 5 Lacs
Sriperumbudur
Work from Office
1. Lead AOI and assign work for AOI 2. Manage AOI KPI 3. Skill improvement of engineers and technician 4. Safety management of person 5. Control of attendance checking and work discipline" 6. Quality follow-up and yield improvement 7. Machine UPH evaluate 8. Trainee HC train and examine 9. Cooperate customer complete all verification"
Posted 2 weeks ago
5.0 - 10.0 years
8 - 13 Lacs
Bhopal, Madhya Pradesh, India
On-site
Responsible for trouble shoot, diagnose and resolve issues reported in the battery pack. Regular Monitoring of Battery health and take appropriate action collectively with CFT team for resolving the issue. Responsible to lay proper guidelines by creating SOPs for the battery maintenance activity, implement by training and ensure same being followed at the field. Record and maintain all the records of the battery activities. RCA analysis for the battery components. Identify and implement methods maximize the battery performance. Ensuring optimal performance and reliability of lithium ion battery system. Genuine coordination and responsible reporting require with 100% positive work attitude and ethics Skills Lithium ion Battery , battery testing, field service, Warranty management, fault finding, trouble shooting, technical service
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
tamil nadu
On-site
The team you will be a part of will be responsible for commissioning and maintaining I&C systems. Your duties will include conducting pre-job briefings, isolating systems, removing instruments, cleaning, decontamination, physical inspections, testing, troubleshooting, repairing, calibrating, filling data sheets, normalization, and providing feedback to ENC. This is a full-time position with a rotational shift schedule. The required education for this role is a Diploma. You should have at least 3 years of work experience and 3 years of experience in Electrical Engineering. Proficiency in Hindi is preferred for this role. The work location will be in person. If you are looking for a challenging role where you will be involved in a wide range of activities related to I&C systems, this position could be a great fit for you.,
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
kanchipuram, tamil nadu
On-site
As an Executive at Apollo Tyres Ltd's Chennai Plant in the Central Engineering department, your primary responsibility will be to reduce the incidence of major breakdowns and develop strategies to improve the overall reliability of equipment in alignment with safety standards. Your major responsibilities will include planning and coordinating major maintenance activities, maintaining the Plant Equipment Manual, overseeing major spare procurement and overhauling activities, executing CAPEX Projects, and driving spares indigenisation. To excel in this role, you must possess strong man-management and interpersonal skills, effective problem-solving and decision-making abilities, troubleshooting expertise, and analytical and planning skills. The ideal candidate for this position should have 0-2 years of relevant experience and hold a BE/B.Tech degree in Mechanical Engineering.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
You should have a good understanding and experience in writing C/C++/Python based test scripts. Experience in Compliance & Test Dev, Test Design, Product Engineering, Debug and Troubleshooting, E2E automation & mechanization, AI/ML in QA(Analytics) is required. You should be able to understand and write test cases and scripts as per Protocol specifications, with preference given to SSD(SAS/SATA/NVMe) specification. Knowledge in Stress and performance test suite development is essential. Exposure to debugging tools like TRACE32/Lecory Protocol Analyzer/DSO/LA is preferable. You must have a good understanding of Protocols and Firmware, with preference given to SSD(SATA/SAS/NVMe) Protocol/firmware(FTL). Ability to troubleshoot and analyze failures reported during the test cycle or from the field is necessary. You should have a positive attitude towards test planning, test development, and test execution. Excellent verbal/written communication and interpersonal skills are required, along with the ability to multitask. Being self-motivated and demonstrating good team player role in the past is essential for this role.,
Posted 2 weeks ago
9.0 - 13.0 years
0 Lacs
karnataka
On-site
We are searching for Tech Operations Leads with 9-12 years of experience to join our Business Continuity Planning team in Bangalore. Lead - Application Support: - Responsible for managing end-to-end support of Broking applications. - Proficient in ITIL - L1, L2, and L3 support. - Familiarity with support tools such as JIRA, Manage Engine D365, etc. - Knowledgeable about Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. - Strong communication and presentation skills. - Hands-on experience with 3rd tier and N-tier architecture. - Expertise in troubleshooting with a focus on TAT/SLA. Lead - Back Office Support: - Understanding of Beginning of Day (BOD) and End of Day (EOD) activities in the Broking industry. - Exposure to at least one Back Office (BO) product like TCS, Omnesys, CLASS, etc. - Experience in resolving integration-related issues. - Awareness of backend processes such as cron jobs, Windows and Linux schedulers. - Proficient in vendor management and communications. - Excellent at troubleshooting production issues. - Worked with automated tools like Control M, CP, etc. Lead - Exchange Support: - Expertise in IML, TAP, and MCX exchanges. - Understanding of connectivity between Broker and Exchange. - Experience in managing Disaster Recovery (DR) and mock sessions of exchanges. - Strong communication skills and troubleshooting abilities. - Proficient in managing support and incidents.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
The job is located in Pune and requires excellent written and verbal communication skills. You should also possess strong teamwork skills and have technical skills, with CCNA knowledge being an added advantage. Basic knowledge of IT networking, IP Ping, IP Address Configuration, and troubleshooting is necessary. You will be responsible for coordinating with Client State IT Teams and the Central Team of WAN NOC. Your ability to use logic and reason to identify and resolve issues efficiently is essential. Ideally, you should have a BSc in IT or a diploma in IT networking. This is a full-time position with day shifts. A diploma is preferred for education, and having at least 2 years of technical support experience is preferred, with a total work experience of at least 1 year. The work location is in person.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
The ideal candidate for the position of Service Technician will be responsible for the installation, servicing, troubleshooting, and maintenance of equipment related to the Electrical / Electronics & Instrumentation background. You will also be required to document the site work completed and must be willing to travel anywhere in India. Fluency in Hindi language is mandatory for this role. Candidates with experience in industrial machinery or Healthcare & hospital equipment will be preferred. Key skills required for this position include installation, servicing, troubleshooting, maintenance, electrical knowledge, electronics expertise, any engineering Diploma, ITI electrical, ITI electronics, proficiency in Hindi language, experience with industrial machinery, healthcare, and hospital equipment. The ideal candidate should possess a Diploma or ITI in Electrical / Electronics / Instrumentation and have 1-2 years of relevant experience. This is a full-time position.,
Posted 2 weeks ago
3.0 - 4.0 years
4 - 4 Lacs
Nashik
Work from Office
1. Able to do PLC programming for Mitsubishi, Siemens, Allan Bradley PLC programming. 2. Experience of operating Panasonic, OTC, Yaskawa, Panasonic etc. welding robots Robot. 3. Robot teaching and trouble shooting. 4. Robot & fixture maintenance. 5. Maintenance of Hydraulic press, welding SPM, Pneumatics, Pipe Bending. 6. Maintenance of crane, compressor, Generator, Transformer 8. TPM & IATF work experience. 7. Preventive maintenance, TBM, CBM (Reactive & Proactive Approach) 8. Operating Panasonic, OTC, Yaskawa etc. welding robots Robot. 9. Knowledge of welding process, Basic Knowledge of all robots, Utility machines operation & maintenance. 10. Knowledge of all consumption capture in as per required maintenance. (Energy, Gas, Diesel, Water). Knowledge (Technical / Functional) PLC Knowledge of welding process Trouble shooting A.C. Drives & Vision Sensor knowledge Basic hydraulic, Pneumatic etc Operating knowledge of MS office Skill Communication Skill Presentation skills Man power handling & Leadership
Posted 3 weeks ago
5.0 - 9.0 years
0 - 0 Lacs
barmer, rajasthan
On-site
As a leading international service provider to the energy industry, Petrofac has a diverse client portfolio that includes many of the world's top energy companies. The world is currently reassessing its energy supply and security needs, preparing for a gradual shift towards alternative energy sources. Petrofac is committed to assisting its clients in meeting these evolving energy requirements. This is an exciting time to become a part of our journey. At Petrofac, we value flexibility and have implemented a hybrid working model for most of our office-based positions. Employees are expected to be present in the office at least three days per week. Are you prepared to bring your expertise and enthusiasm to Petrofac and contribute to creating a better future for all Petrofac is currently seeking to hire a Senior Panel Operator / DCS Control Room Operator within the Oil and Gas Industry to join our team based in Barmer, Rajasthan. Key Responsibilities: - Demonstrated proficiency in troubleshooting - Strong communication and organizational skills - Extensive knowledge of Control Room DCS Operation - Adherence to the operational philosophy of system ownership with a strong focus on HSE - Ability to handle emergencies effectively Essential Skills & Qualifications: - Minimum of 5 years of experience in oil and gas processing, refining, or petrochemical field in DCS Operation - Degree or Diploma in Engineering, Chemical, Petrochemical, or related scientific discipline - Immediate to 90 days notice period preferred - Salary range: 8 to 11 LPA Please note that candidates with a background in DCS Commissioning are not eligible for this position. Experience in DCS Operation in a running plant or refinery is considered an advantage. Field operator-based experience alone will not be considered for this role. Additional Benefits: Free Food, Accommodation, Air Ticket Shift Type: 21 days ON, 21 days OFF rotation schedule Join us at Petrofac and be a part of our team dedicated to shaping the future of the energy industry.,
Posted 3 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
Mumbai, Hyderabad, Pune
Work from Office
Maintenance Executive position for a Restaurant Chain Maintenance of Electrical Kitchen Equipments Maintenance of Air conditioning System First level of Trouble Shooting Maintenance of Chilling and Freezing Units like under-counter chillers, deep freezers, cold room Maintenance of Generator / Invertor / UPS Overseeing and maintaining the electrical, Plumbing and mechanical aspects of the restaurant Preventive Maintenance Requirements: Qualification: ITI - Electrical / Air Conditioning or DEEE Candidates must have prior experience in Maintenance Department of Restaurant Must be willing to travel within the city
Posted 3 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Hyderabad, Bengaluru
Work from Office
Job Description: We are looking for Product Adoption Specialist to join our Customer Success team to help our customers use Keka effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Hyderbad. Responsibilities: Provide exceptional technical support to customers via various channels including phone, email, and chat. Troubleshoot product-related issues reported by customers and identify root causes. Document and track customer inquiries, issues, and resolutions using a ticketing system. Collaborate with cross-functional teams including Engineering and Product Management to resolve complex technical issues and provide faster resolutions . Perform software installations, upgrades, and configurations for customers as needed. Create and maintain support documentation, knowledge base articles, and FAQs. Conduct product training sessions for customers to enhance their understanding and usage of our products. Proactively identify trends in customer issues and work towards implementing preventative measures. Escalate critical issues to appropriate teams and follow up until resolution is achieved. Continuously strive to improve customer satisfaction and retention through exceptional support experiences. Focus on customer satisfaction and first-time resolution. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment Be a trusted advisor to our customers on issues related to Keka products and experience in a way that results in high customer satisfaction Requirements: A minimum of 1 year of experience in a technical support role, preferably within a B2B SaaS environment. Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users. Strong problem-solving and analytical abilities, as well as a keen attention to detail. Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams. Bachelors degree in computer science, Information Technology, or a related field is preferred. Comfortable working in a fast-paced, dynamic environment with shifting priorities. Familiarity with support tools such as ticketing systems, remote access tools, and knowledge base platforms
Posted 3 weeks ago
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