Product Expert

Roles and responsibilities

• Troubleshoot and replicate issues related to the product and resolve them.
• Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
• Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
• Have thorough knowledge of the product while continuously working towards the products improvement.
• Achieve the KPIS and objectives in the cadence set by the team.
• Learn and develop problem solving skill sets for product improvement.
• Flexible and receptive to change for continuous product transformation.

Skills & Experience

• Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.
• Technical aptitude to troubleshoot application issues.
• Passion towards amazing customer experience.
• Good interpersonal skills.
• Flexible to work 24/7.
• Good documentation skills to keep track of issues and tickets.
• Good knowledge on common apps and technologies in a professional environment.
• Should be willing to work from office once a week.