Product Expert

Role Overview: As a part of the team, you will engage with customers through various channels, including conducting online product demos and following up with potential leads. Your role will involve managing the customer onboarding process and ensuring a smooth transition from sales to product utilization. It will also require you to maintain accurate records of sales activities and customer interactions using CRM tools. Your insights into customer preferences and market trends will play a crucial role in shaping marketing strategies and product improvements. Key Responsibilities: - Conduct engaging online product demos using platforms like Google Meet/Zoom to address customer queries effectively. - Initiate inbound calls to identify potential customers, nurture leads, and convert them into active customers. - Manage the end-to-end customer onboarding process to ensure a seamless transition from sales to product utilization. - Maintain detailed records of sales activities, customer feedback, and interactions using CRM tools. - Provide insights into customer preferences and market trends to drive marketing initiatives. - Report customer feedback, suggestions, and market insights for continuous improvement. Qualifications Required: - Prior experience in sales or a related field, either through internship or full-time roles. - Strong communication skills and confidence in presenting and demonstrating products to potential customers. - Excellent interpersonal skills for effective relationship management. (Note: This job description is a summary of the key responsibilities and requirements for this role and is subject to change based on business needs and priorities.),