Product Expert

As a Product Expert, you will serve as a domain specialist and subject matter expert (SME) supporting the Product Owner and Product Manager. Your role will involve providing deep product and domain knowledge to ensure that solutions meet customer and market expectations. Your key responsibilities will include providing detailed functional and domain knowledge to Agile Teams during Feature and Story refinement. You will also support the Product Owner with acceptance criteria definition and clarifications. As the go-to person for product behavior, customer use cases, and market-specific scenarios, you will participate in demos, UAT, and training sessions to ensure solutions align with real-world needs. Additionally, you will help identify product gaps, risks, and improvement opportunities, and train internal teams (development, QA, support) on product functionality and updates. Moreover, you will assist with documentation, FAQs, and knowledge transfer activities. To excel in this role, you should possess strong product and domain expertise in the relevant functional area, preferably Airline Revenue Assurance and Refunds. Excellent analytical and problem-solving skills are essential, along with the ability to translate business language into technical understanding and vice versa. Experience working in an Agile/SAFe environment is preferred, as well as strong communication and collaboration skills across technical and non-technical teams. In addition to technical skills, certain soft skills are required for this role. You should demonstrate excellent mentoring and knowledge-sharing capabilities, along with a strong attention to detail. Effective collaboration with diverse teams, a continuous learning mindset, and proactive identification of improvement areas are also crucial traits for success in this position.,