Field Service Technician II

As a service delivery specialist for HVAC (York) chillers, your main responsibility will be to ensure the efficient delivery of services to customers. This includes addressing breakdown complaints, performing preventive maintenance on York chillers and Johnson Controls products, and utilizing your strong technical skills. Building and maintaining positive relationships with customers to guarantee their satisfaction is key. Additionally, you will be tasked with generating L&M business, completing all activities outlined in the contract scope of work in a timely manner, and ensuring prompt billing and collection of all AR. Addressing customer queries within agreed SLAs is crucial, and familiarity with York Chillers products is advantageous. Ideally, you should possess a minimum of 5 to 7 years of experience in chiller service, with a preference for candidates who have worked with York chillers before. Experience in servicing Data Center customers is a plus. A solid understanding of troubleshooting and commissioning chillers will also be beneficial for this role.,