Posted:1 day ago|
Platform:
Work from Office
Full Time
Job purpose
The Service Delivery Manager is responsible for ensuring highquality, reliable, and compliant delivery of Treasury FX Middle & Back Office services and enterprise Treasury data management.
The role oversees service performance, operational controls, reporting, stakeholder engagement, and continuous improvement across FX operations, valuations, risk reporting, and Treasury data processes.
Duties and responsibilities
Oversee endtoend FX Middle & Back Office service delivery, including confirmations, settlements, and reconciliations for spot, forwards, and derivatives.
Ensure strong documentation governance across ISDA agreements, LCs, guarantees, and shortform derivative contracts.
Manage daily P&L verification, break resolution, and alignment between Treasury systems and bank confirmations.
Supervise daily marktomarket (M2M) valuation, risk sensitivity analysis, and ValueatRisk (VaR) reporting.
Ensure timely, accurate FX exposure reporting, hedge effectiveness tracking, and adherence to internal trading policies.
Provide analytical oversight supporting front office, risk teams, and broader FX risk governance.
Lead endtoend Treasury data management processes, ensuring accuracy, consistency, and completeness across cash, liquidity, investment, and capital market datasets.
Govern data integrity across Kyriba, BI tools, and internal ledgers, ensuring alignment with upstream and downstream reporting.
Oversee delivery of Treasury reporting outputs including daily cash positions, liquidity forecasts, FX exposures, and investment dashboards.
Drive automation, standardization, and data model optimization to enable scalable, realtime Treasury reporting.
Lead exception is management, reconciliations, and control validations to maintain auditready transparency.
Collaborate closely with Treasury, Finance, and Data Engineering teams to enhance analytics, forecasting accuracy, and strategic decision support.
Skills and experience
Minimum 15 years of relevant treasury operations experience.
Solid understanding of FX markets, derivatives, trade lifecycle processes, valuations, and risk reporting.
Proven experience managing delivery teams in Treasury, Middle Office, or financial operations.
Strong background in data governance, reconciliations, and Treasury reporting systems (e.g., Kyriba, BI tools).
Excellent stakeholder management, communication, problemsolving, and service performance tracking skills.
Ability to lead automation and process improvement initiatives in highcontrol environments.
Has handled team handling experience
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