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Teletext India
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Travel Advisor / Senior Travel Advisor

Travel Advisor / Senior Travel Advisor

Teletext India

1 - 5 years

3 - 7 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

upselling customer service sales voice process international voice process international bpo inbound customer care tourism business development customer support marketing technical support outbound sales international call center customer handling

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Purpose

As a Teletext Sales Advisor, individual will create and sell worldwide holidays, and he/she will own their customers journey from start to finish; from enquiry to welcoming them back onto home and provider exceptional customer service to our loyal customers.

Key Responsibilities:

Individual will be responsible for carefully listening to our customers- new and loyal repeat clients, building a relationship with them, and then maximizing service & sales opportunities. We pride ourselves on really understanding our holidays and our customers and matching their requirements to the perfect trip, something our customers will always remember.
This will primarily be over the phone, but also very occasionally via digital channels.
Should provide excellent customer service to all clients whether new or existing
Achieving pre-set KPIs including, but not limited to, handling time, conversion, revenue, and service.
Using the booking engine and all tools provided to create perfect tailor-made trips
Taking responsibility for your own learning; always seeking out new ways to learn and grow, for your own and the companies benefit.
Be solutions focused, always finding ways to do things better for our customers, our business, and our colleagues.

Key Skills and Experience:

Someone who enjoys building relationships, have a sales background and is motivated and focused with good attention to detail.
Previous travel industry experience preferred but not essential
Knowledge & passion for worldwide popular tourist destinations
Excellent attention to detail and accuracy
Be self-motivated and dedicated to building a repeat customer base and earn commission
Make the most of every single genuine sales enquiry received.
Exceed sales targets and KPIs set by the company,
Manage own time effectively; theres a lot to do before, during and after the customer journey.

Person Specification:

Our Sales Advisors not only have a hunger for sales but also a real genuine passion for making their customers booking journey as seamless as possible and to deliver amazing service.
Previous 1 to 6 Years Sales & Service experience is necessary, but this does not have to be in travel.
Previous experience in travel and international voice process is desirable.
Flexible to work over a seven-day period, rotational shifts and offs.
Flexible to work six-day week during peak booking periods

Education Qualifications & Experience Level:

Any Graduate/ Diploma from a recognized university.
A minimum of 1+ years of sales experience, with a proven record of accomplishment of exceeding sales targets and KPIs.
Have prior experience in UK/US Sales/Upselling.

What we can offer you:

A responsible organization that cares about its people- employees and customers.
Encouragement to take initiative and try something new and different.
The opportunity to visit our destinations and experience our holidays (for best performers)
Supportive environment from both colleagues and Management.
Ongoing mentoring, development and call coaching
Attractive Salary.
Fantastic Incentives.
Opportunities for Career Growth.
Collaborative and Supportive Work Environment.
Comprehensive Training and Development Programs.

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