Job Description: As a Teletext Sales Advisor, you will play a crucial role in creating and selling worldwide holidays. Your responsibility will be to guide customers throughout their journey, from initial enquiry to their return home, ensuring exceptional customer service to both new and loyal clients. You will be tasked with actively listening to customers, fostering relationships, and identifying sales opportunities to provide tailored holiday experiences that leave a lasting impression. Your interactions will primarily be over the phone, occasionally extending to digital channels. Your main objectives will include delivering excellent customer service to all clients, meeting pre-set KPIs such as handling time, conversion, revenue, and service quality, utilizing booking tools to curate customized trips, and proactively seeking opportunities for personal and professional growth. Key Skills and Experience: - Strong relationship-building skills with a sales background - Prior experience in the travel industry is advantageous - Knowledge and passion for popular tourist destinations worldwide - Attention to detail and accuracy in all tasks - Self-motivated with a focus on building a loyal customer base and achieving sales targets - Ability to handle genuine sales enquiries effectively and efficiently - Proven track record of exceeding sales targets and KPIs Person Specification: As a Sales Advisor at Teletext, you are expected to not only possess a drive for sales but also a genuine passion for ensuring a seamless booking experience for customers. Previous experience in sales and service roles, preferably within a travel or international voice process setting, will be beneficial. You should be open to flexible working hours, including rotational shifts, weekends, and extended hours during peak booking periods. A minimum of 1+ years of sales experience, along with a diploma or graduate degree from a recognized university, is required. What we can offer you: Teletext is a supportive organization that values its employees and customers alike. By joining our team, you will have the opportunity for personal and professional growth, including incentives, training programs, career advancement prospects, and a collaborative work environment. If this sounds like the ideal opportunity for you, please submit your CV along with a brief covering note detailing your salary expectations and notice period to hr@teletext.co.in. Location: Kondapur, Hyderabad,
The primary purpose of your role is to support the company's Commercial team by providing analysis on Business Partner income. This will assist in developing and maximizing commercial opportunities with key partners in alignment with the overall commercial strategy. Reporting to the Head of Commercial and collaborating closely with the Commercial Managers, you will offer daily support to the team to achieve key objectives, such as enhancing commercial terms for memberships and executing commercial and marketing plans. Your ultimate goal is to consistently deliver results that enhance the company's reputation within the marketplace and the independent travel sector. Your key responsibilities will include supporting the delivery of commercial terms by tracking targets and overrides, providing recommendations for necessary actions, ensuring accurate data collection from credit control, offering monthly board analysis on budgeted and forecasted business partner incomes, tracking commercial performance across businesses to optimize partner agreements, creating relevant reports, and keeping all Business Partner contractual documentation up to date. You will also be responsible for tracking performance for Preferred Partners, leading the Commercial Reporting project, maintaining internal trackers for member targets and incentives, and supporting the delivery of the annual Business Partner Income budgeted revenue contribution. To excel in this role, you should be commercially astute with experience in a fast-paced environment, preferably in travel. Clear communication skills with both internal and external stakeholders, excellent organization skills, ability to prioritize tasks, managing multiple tasks effectively, attention to detail, ability to work independently, working well under pressure, and meeting deadlines are essential. Strong administrative skills, customer focus, proactive analytical thinking, financial acumen, experience in managing budgets, advanced knowledge of Microsoft Excel, ability to work independently and drive initiatives, and being entrepreneurial are also key attributes required. As a successful candidate, you will be a highly effective team player, target/results-driven, with a solid understanding of business, commerce, and trading. You should be able to think broadly, strategically, and react tactically, demonstrate confidence, resilience, and tenacity, be results-focused, determined, and solution-oriented.,
Role Overview: You will be responsible for supporting the company's Commercial team by providing analysis on Business Partner income to maximize commercial opportunities with key partners in line with the overall commercial strategy. Reporting to the Head of Commercial and closely working with the Commercial Managers, you will provide daily support to the team to achieve key objectives such as improving commercial terms for the membership and collaboratively executing commercial and marketing plans. Your ultimate aim will be to consistently deliver in a way that enhances TTNG reputation and standing within the company's marketplace and the independent travel sector. Key Responsibilities: - Support the delivery of commercial terms by tracking targets and overrides, making clear recommendations on required actions to achieve the required return. - Ensure accurate, timely data collection from credit control, effectively managed in commercial systems. - Provide monthly board analysis on budgeted and forecasted business partner incomes. - Track commercial performance across the group of businesses, ensuring optimization of key business partner agreements in terms of margin generation. - Identify and create relevant reports using new or existing technologies. - Ensure that all Business Partner contractual documentation/ACFs are up to date at all times, contracts are signed, re-negotiated, and re-tenders are triggered. - Track performance for Preferred Partners to plan through careful monitoring and reporting of actual versus plan for the KPIs. - Lead the Commercial Reporting project to deliver Top 20-40 Business Partners MI reporting by member to drive performance and achieve override targets. - Maintain internal trackers for member targets and incentives. - Support the delivery of the agreed annual Business Partner Income budgeted revenue contribution by continually reviewing and analyzing business partner profitability, annual budget, monthly volume and income planning, and re-forecasting in line with the Financial schedule. - Contribute to commercial proposals throughout the financial year with key partners identifying income opportunities. Qualifications Required: - Commercially astute with previous experience gained in a fast-paced environment, travel preferred. - Clear communication skills with internal and external customers. - Excellent organization skills and ability to prioritize tasks. - Proven ability to manage multiple and competing tasks with attention to detail and accuracy. - Ability to work on your initiative under pressure and meet deadlines. - Strong administrative skills and customer-focused mindset. - Proactive analytical thinker with strong financial acumen and experience of managing budgets. - Advanced knowledge of Microsoft Excel. - Entrepreneurial mindset with the ability to work on your initiative and drive. Additional Details (if present): The company is looking for a highly effective team player who is target/results-driven, demonstrates an understanding of business, commerce, and trading, thinks broadly, strategically, and reacts tactically. You should also be confident, resilient, tenacious, results-focused, determined, and solution-oriented.,
As a Teletext Sales Advisor, your role involves creating and selling worldwide holidays, owning the customers" journey from start to finish, and providing exceptional customer service to loyal clients. Your key responsibilities include: - Listening carefully to customers, building relationships, and maximizing service & sales opportunities - Providing excellent customer service to all clients, whether new or existing - Achieving pre-set KPIs such as handling time, conversion, revenue, and service - Using booking engine and tools to create tailor-made trips - Taking responsibility for your learning and seeking growth opportunities - Being solutions-focused and finding ways to improve for customers, business, and colleagues Key skills and experience required for this role are: - Enjoy building relationships, with a sales background, motivation, and good attention to detail - Previous travel industry experience preferred but not essential - Knowledge & passion for popular tourist destinations worldwide - Excellent attention to detail, accuracy, and self-motivation To be successful in this role, you should have 1 to 6 years of sales & service experience, preferably in travel or international voice process. You should be flexible to work over a seven-day period, rotational shifts, and offs, as well as a six-day week during peak booking periods. Education qualifications required are any Graduate/Diploma from a recognized university with a minimum of 1+ years of sales experience, exceeding sales targets and KPIs, and prior experience in UK/US Sales/Upselling. Teletext offers a responsible organization that values its employees and customers, encouragement to take initiative, opportunities for career growth, attractive salary, fantastic incentives, and a collaborative and supportive work environment. They also provide ongoing mentoring, development, call coaching, and comprehensive training programs. If this opportunity interests you and aligns with what you're looking for in a workplace, please send your CV with a brief covering note about your salary expectations and any notice period to hr@teletext.co.in.,