Transport Supervisor

Job Brief

This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.

About The Firm

NVS Travel Solutions is a 17-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener.

Job Responsibilities

Key Responsibility Areas (KRAs):

• Sourcing drivers and vehicles.
• Ensure maintenance of vehicles.
• Ensure driver discipline
• Reporting & MIS
  

Key Performance Indicators (KPIs)

• SLA & process adherence
• Performance on regular QC/ audits
• Number of Trips
• Customer satisfaction surveys (CSAT & NPS)
  

Job Role

• Route Planning and Optimization:
  

Develop and optimise transportation routes for efficiency and cost-effectiveness.
Implement strategies to minimise travel time and fuel consumption.

• Fleet Management:
  

Oversee the daily deployment of vehicles to meet operational requirements.
Ensure proper maintenance schedules for all vehicles in the fleet.

• Driver Management:
  

Supervise and coordinate the activities of drivers and other operational staff.
Provide guidance, training, and performance feedback to ensure a high standard ofService.

• Customer Service:
  

Ensure a high level of customer satisfaction by monitoring service quality and addressing
customer concerns.Implement customer feedback mechanisms and take corrective actions.

• Compliance and Safety:
  

Ensure compliance with transportation regulations and safety standards.
Implement and enforce safety protocols and training programs for drivers and staff.

• Vehicle Inspections:
  

Conduct regular inspections of vehicles to identify and address any maintenance or
safety issues.Ensure that all vehicles meet regulatory and company standards.

• Emergency Response:
  

Develop and implement emergency response plans for transportation-related incidents.
Coordinate with relevant authorities and agencies during emergencies.

• Cost Control:
  

Monitor and control operational expenses, including fuel costs, maintenance, and other
related expenditures.Identify areas for cost reduction and efficiency improvement.

• Documentation and Record Keeping:
  

Maintain accurate and up-to-date records of vehicle inspections, maintenance activities,
and driver logs.Ensure compliance with documentation and reporting requirements.

• Technology Utilisation:
  

Implement and utilise technology solutions for route planning, vehicle tracking, and
communication.Stay updated on advancements in transportation technology.

• Performance Metrics:
  

Define and monitor key performance indicators (KPIs) related to transportation
operations.Analyse performance metrics regularly and recommend improvements.

• Training and Development:
  

Provide ongoing training and development opportunities for transportation staff,
focusing on safety and operational efficiency.Ensure that drivers are well-trained on new technologies and best practices.

• Vendor Management:
  

Coordinate with transportation service providers, ensuring they meet service level
agreements.Address issues and collaborate with vendors to enhance service quality.

• Continuous Improvement:
  

Identify opportunities for process improvement and efficiency gains within the
transportation department.Implement initiatives to enhance overall effectiveness and service quality.Skills: safety protocols,continuous improvement,cost control,customer satisfaction,maintenance,customer service,documentation,performance metrics,transport operations,compliance,technology utilisation,vendor management,emergency response,transportation,fleet management,training and development,driver management