Transport Helpdesk Executive

Job Description

TitleOperations Command ExecutiveBusiness unitIntegrated Facilities ManagementReporting toTransport Governance Lead Duties & responsibilities- The role is responsible to man the helpdesk 24*7 for AsPac region for Transport Command Center and Centralised Workplace Helpdesk. - Respond to customers requisition and/or issues through calls, emails and Corrigo Portal. - Follows-up and directing WOs requisition to right person as per defined KPIs - Live monitoring of application/software for command center and responding to any deviation as per defined process. - Proactive and ability to respond to incidents/accident real time and take corrective action as per defined processes. - Report preparation viz; WOs pending follow up and reminder to concerned person, Driver Behaviour reports, Incident Reporting, Incident report preparation, daily call logs and activity completed report, any other report preparation as required by management. - Liaising with various counterparts with the organisation in AsPac region.Performance objectives- Provide Superior Client Service (weighting 50%) - Initiative or Process Improvement in Functional Area (weighting 40%) - Personal and Professional Development (weighting 10%)Key skills- Good Communication skills both written and spoken. - Customer Centric - Knowledge MS office. - Corrigo Portal - Team player and ownership of role importance tasks to be performed. - Vigilant.Employee specification- Candidate should be graduate. - Position will be based out of Pune - Experience in customer support in IT/ITES/Hospitality industry of minimum 6 months. - Ability to remain at workstation for long period of time. - Prior experience in employee transport and/or workplace helpdesk will be preferred. What this job involves: A highly skilled professional The role is responsible for monitoring of application/software for command centre, candidate must be physically able to perform duties including ability to remain in stationery position(sitting), must be able to assess/identify hazards, communicate/signal any escalation. Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers and call tracking. Part of the tasks are general admin and other help desk activities. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Proven experience with continuous improvement initiatives and client reporting is also vital for this role matched with strong computer literacy. ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.