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Senior Executive - CRM @ Bangalore (Interior's Industry Preferred)

Senior Executive - CRM @ Bangalore (Interior's Industry Preferred)

Skandhanshi Interius

3 - 4 years

4 - 5 Lacs

Bengaluru

Posted:Just now| Platform:

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Skills Required

CRM Customer Relationship Administration Receptionist Activities Customer Handling Client Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: As a Senior Executive CRM , you will be responsible for managing and nurturing client relationships throughout the project lifecycle — from lead conversion, onboarding, execution to post-project support. You will serve as a key liaison between clients, design teams, and project managers to ensure a seamless and high-quality customer experience. Key Responsibilities: Act as the primary point of contact for clients post-sales. Coordinate with design, execution, and logistics teams to ensure timely project updates and delivery. Maintain and update CRM systems with customer data, feedback, and communication logs. Address and resolve client concerns or complaints promptly to maintain client satisfaction and retention. Schedule regular follow-ups and meetings with clients to track project progress and expectations. Generate client satisfaction reports and collect testimonials upon project completion. Collaborate with sales and marketing to improve the customer journey and engagement. Track Net Promoter Score (NPS) and other key customer satisfaction metrics. Assist in process improvements to enhance the customer experience across touchpoints. Upsell or cross-sell services wherever applicable. Required Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in CRM tools (e.g., Zoho, Salesforce, HubSpot) Ability to work under pressure and manage multiple projects Empathy and customer-centric mindset Knowledge of interior design workflows and customer pain points Preferred Qualifications: Graduate in Business Administration, Marketing, or related field Diploma or exposure to interior design or real estate is a strong plus Hands-on experience in CRM in interiors, architecture, real estate, or home improvement industries

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Skandhanshi Interius

www.skandhanshiinterius.com

Interior Design

San Francisco

30 Employees

1 Jobs

Key People

Arjun Sharma

Chief Designer
Meera Reddy

CEO

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Senior Executive - CRM @ Bangalore (Interior's Industry Preferred)

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Senior Executive - CRM @ Bangalore (Interior's Industry Preferred)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Skandhanshi Interius