Roles and Responsibilities Manage finance and accounting operations, including accounts payable, accounts receivable, bank reconciliations, GST compliance, TDS filing, and ERP system maintenance. Desired Candidate Profile 3-5 years of experience in finance & accounts role with a focus on manufacturing industry. MBA/PGDM degree from a reputed institution. Advanced knowledge of MS Excel (HLOOKUP/VLOOKUP formulas). Proficiency in BRS (Bank Reconciliation Statement), TDS filing, GST compliance.
Job Summary: As a Senior Executive CRM , you will be responsible for managing and nurturing client relationships throughout the project lifecycle — from lead conversion, onboarding, execution to post-project support. You will serve as a key liaison between clients, design teams, and project managers to ensure a seamless and high-quality customer experience. Key Responsibilities: Act as the primary point of contact for clients post-sales. Coordinate with design, execution, and logistics teams to ensure timely project updates and delivery. Maintain and update CRM systems with customer data, feedback, and communication logs. Address and resolve client concerns or complaints promptly to maintain client satisfaction and retention. Schedule regular follow-ups and meetings with clients to track project progress and expectations. Generate client satisfaction reports and collect testimonials upon project completion. Collaborate with sales and marketing to improve the customer journey and engagement. Track Net Promoter Score (NPS) and other key customer satisfaction metrics. Assist in process improvements to enhance the customer experience across touchpoints. Upsell or cross-sell services wherever applicable. Required Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in CRM tools (e.g., Zoho, Salesforce, HubSpot) Ability to work under pressure and manage multiple projects Empathy and customer-centric mindset Knowledge of interior design workflows and customer pain points Preferred Qualifications: Graduate in Business Administration, Marketing, or related field Diploma or exposure to interior design or real estate is a strong plus Hands-on experience in CRM in interiors, architecture, real estate, or home improvement industries
Role & responsibilities Sales Management: • Develop and implement sales strategies to drive growth in revenue, market share, and customer retention within the area. • Monitor and analyze sales performance across locations, identifying trends, areas for improvement, and opportunities for cross-selling and up-selling. • Collaborate with individual sales managers/sales team to set sales targets and create actionable plans for achieving them. • Lead efforts to convert leads into sales, ensuring design solutions are tailored to client needs and budget. • Guide, mentor, and train team members to achieve sales targets while fostering high energy levels to sustain their performance and drive results. • Ensure the team consistently achieves the targeted lead conversion ratio. Leadership and People Management: • Lead and manage multiple sales team. • Provide ongoing coaching, development, and support to enhance the skills of both the sales and design teams. • Foster a culture of collaboration between the sales and design teams to ensure integrated solutions for clients. • Conduct regular performance reviews, team meetings, and training sessions to ensure alignment with business goals. Budgeting and Financial Management: • Manage the areas sales and design budget, ensuring all locations meet financial targets like sales and profitability. • Track financial metrics such as cost per sale/Customer Acquisition Cost, profit margins, and ROI, and work with team to optimize cost structures. • Ensure accurate financial reporting across locations and adherence to budgetary guidelines. • Propose and implement cost-saving initiatives while maintaining high-quality standards for design and service. Job Specifications: • B.Arch/M.Arch/B.Des/Diploma in interiors. •12 to 14 years of experience in interior sales in both residential and commercial projects. • Strong leadership skills with the ability to motivate and inspire a team. • Excellent communication, negotiation, and interpersonal skills. • Proficiency in sales techniques, customer relationship management (CRM) systems, and design software. • Ability to multitask, prioritize, and manage competing priorities in a fast-paced environment.
Role & responsibilities Sales Management: • Develop and implement sales strategies to drive growth in revenue, market share, and customer retention within the area. • Monitor and analyze sales performance across locations, identifying trends, areas for improvement, and opportunities for cross-selling and up-selling. • Collaborate with individual sales managers/sales team to set sales targets and create actionable plans for achieving them. • Lead efforts to convert leads into sales, ensuring design solutions are tailored to client needs and budget. • Guide, mentor, and train team members to achieve sales targets while fostering high energy levels to sustain their performance and drive results. • Ensure the team consistently achieves the targeted lead conversion ratio. Leadership and People Management: • Lead and manage multiple sales team. • Provide ongoing coaching, development, and support to enhance the skills of both the sales and design teams. • Foster a culture of collaboration between the sales and design teams to ensure integrated solutions for clients. • Conduct regular performance reviews, team meetings, and training sessions to ensure alignment with business goals. Budgeting and Financial Management: • Manage the areas sales and design budget, ensuring all locations meet financial targets like sales and profitability. • Track financial metrics such as cost per sale/Customer Acquisition Cost, profit margins, and ROI, and work with team to optimize cost structures. • Ensure accurate financial reporting across locations and adherence to budgetary guidelines. • Propose and implement cost-saving initiatives while maintaining high-quality standards for design and service. Job Specifications: • B.Arch/M.Arch/B.Des/Diploma in interiors. •12 to 14 years of experience in interior sales in both residential and commercial projects. • Strong leadership skills with the ability to motivate and inspire a team. • Excellent communication, negotiation, and interpersonal skills. • Proficiency in sales techniques, customer relationship management (CRM) systems, and design software. • Ability to multitask, prioritize, and manage competing priorities in a fast-paced environment.
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