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Command Centre Analyst

Tata Consultancy Services

3.0 - 8.0 years

8 - 18 Lacs

Visakhapatnam

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Role & responsibilities Team Management: Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling. Operational Governance: Define and enforce SOPs; ensure compliance across shifts. Incident & Major Event Leadership: Oversee critical incidents and major events; act as primary escalation point. Performance Reporting: Prepare weekly/monthly performance reports and improvement plans. Continuous Improvement: Identify process gaps and implement automation or efficiency initiatives. Stakeholder Engagement: Communicate with senior management on outages, KPIs, and strategic initiatives. Tool & Technology Oversight: Ensure optimal use of monitoring and ITSM tools; drive tool enhanc...

Posted 2 weeks ago

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