18 Command Center Jobs

Experience: 6-10 years Qualification: BE Location: Chennai The professional will be responsible to lead the Command Center operations, ensuring high vehicle uptime, reducing warranty costs, and delivering proactive customer support. Job Responsibilities: Lead the Command Center operations, ensure 24/7 operational readiness, planning of shifts, staffing, performance monitoring. Implement SOP's for L1 issues , ensure accessibility for customers across. Build, mentor and lead teams to resolve L1 issuse effectively. Work on operational and vehicle data to derive actionable reports. Identify trends/ opportunities for service improvement. Work with analytics and development team to help create dashboards. Drive initaitives across warranty reduction, support customer engagements.

We are looking for L3 Juniper or L4 Juniper specialist and resource should be good at Palo Alto Firewall as well. Interested candidates please send your resumes to HR Manager email id sridhar.tt@skill-mine.com and whatsup your profile to 8884328445.

Job Title : COMMAND CENTER MANAGER About the role: We are seeking a highly organized and analytical Command Centre Manager to lead the operations of our centralized command centre, ensuring seamless coordination across service, device registration, scanner activation/deactivation, call centre teams, and data reporting. The ideal candidate must possess strong leadership, technical aptitude, and analytical capabilities. Role & responsibilities Command Center Operations Monitoring. Data Analysis & Reporting. Scanner & Device Lifecycle Management. Stakeholder Coordination & Escalation Handling. Compliance & Standard Operating Procedures(SOP) Adherence. Team Leadership & Supervision. Preferred candidate profile Experience: Minimum 5-10 years of experience in Leading Call centre operations, device/asset management and data analytics. Proficiency in tools such as CRM systems, Excel, and TMS portals. Strong data visualization and reporting skills; ability to prepare dashboards using Excel or BI tools. Exceptional verbal and written communication in English, Hindi, and Telugu. Strong leadership and team coordination skills with proven ability to manage shifts and 24x7 operations. Analytical mindset with attention to detail, and ability to interpret complex operational data. Exposure to UIDAI processes, scanner RD management, and PDS/NIC environments is an advantage. INTRESTED CANDIDATED PLEASE SHARE UPDATED PROFILE WITH FOLLOWING DETAILS TO "careers@visiontek.co.in" Total Exp: Relevant Exp: Exp in Operations: CCTC: ECTC: NP: Regards, HR.

Role & responsibilities Key Responsibilities Business Requirements Analysis: Collaborate with business users to understand their requirements and translate them into functional specifications. Document requirements clearly and ensure alignment with AVEVA UOC capabilities. Solution Design & Implementation: Design UI/UX in System Platform that meet business needs and integrate seamlessly with existing systems. Oversee the implementation of Aveva UOC solutions, ensuring they are delivered on time and within scope. Testing & Quality Assurance: Develop comprehensive test plans and scenarios to validate Aveva UOC solutions. Support users in preparing test scripts and conducting system testing. Training & Knowledge Transfer: Conduct training sessions for key users to ensure effective adoption of Aveva UOC solution. Provide ongoing support and knowledge transfer to ensure long-term success. Issue Resolution & Continuous Improvement: Investigate process-related issues reported by users and provide timely solutions. Proactively seek areas for improvement in existing applications. Collaboration & Communication: Work closely with both functional and technical teams and guide them to deploy the system and ensure user experience and user interface solutions meet business requirements. Maintain clear and effective communication with all stakeholders throughout the project lifecycle. Preferred candidate profile Data Visualization: Proficiency in developing standard graphics, in alignment with UI/UX standards, creating user-defined templates, screen profiles, and layouts creation within the system platform. OT Integration: Ability to communicate and integrate with various OT devices, including PLCs, RTUs, IIoT devices, and OPC servers. Programming Languages: Proficiency in .net and knowledge Python or C# is advantageous. Database Management: proficiency in writing SQL queries and experienced with database management systems such as MS SQL Server and other databases. Database interface: Proficiency in interfacing MS SQL data with the system platform object to fetch and populate data in dashboards. API: Knowledge in configuring REST APIs and writing API queries to interface with third-party systems. Manufacturing Processes: Understanding of manufacturing processes to identify process KPIs and detail entity areas and subareas. Report: Proficiency in creating and generating report using SSRS/BI Gateway/Aveva Reports based on the process requirement. General Knowledge: Aveva Predictive Analytic, Asset information management, Aveva PI and Aveva Operations Control. Soft Skills: Strong analytical skills, problem-solving abilities, and excellent communication.

Job Summary: The Command Centre Operator is responsible for monitoring, analyzing, and responding to real-time events and alerts across systems and operations. This role ensures the smooth functioning of critical services by providing 24/7 support, incident management, and coordination with internal and external stakeholders. Key Responsibilities: Monitor systems, applications, and infrastructure using centralized tools and dashboards. Detect, log, and escalate incidents or anomalies in accordance with standard operating procedures (SOPs). Coordinate with technical teams to ensure timely resolution of incidents and service requests. Maintain accurate records of events, incidents, and actions taken in incident management systems. Generate and distribute daily, weekly, and monthly operational reports. Participate in disaster recovery and business continuity drills. Provide real-time updates and communication during major incidents or outages. Continuously improve monitoring processes and suggest automation opportunities. 4-5 years of experience in a command centre, NOC, or similar operational environment. Familiarity with monitoring tools (e.g., SolarWinds, Splunk, Nagios, ServiceNow). Strong analytical and problem-solving skills. Ability to work in a 24/7 shift environment, including weekends and holidays

ROLE : Analyst WFM (9A) DESIGNATION: Analyst, Real Time Management LOCATION : GGN YEARS OF EXPERIENCE : 1-2 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, Outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call centre industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Qualification : Graduate NOTE: It's a walkin drive

Educational Master Of Engineering,Master of Business Administration,Master Of Science,Master Of Technology,Bachelor Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Commerce,Master Of Commerce Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : 2+ years of implementation experience with Oracle Application functional expertise in Oracle ASCP, Oracle Advanced Planning Command Center (APCC) modules Have at least 1 full life cycle implementations experience, with hands-on configuration, implementation, and support of Oracle Planning modules Responsible for leading the requirements elicitation, fit-gap analysis, development, configuration, functional testing, and post-production support Strong experience in gathering requirements, designing solutions for Very High transaction volumes and should have good experience of Performance Testing of solutions Knowledge on end-to-end processes Forecast to Demand, Demand to Plan, Build to Stock, Available to Promise is a must Preferred Skills: Technology-Oracle eBS Functional-ASCP - Advanced Supply Chain Planning

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: OpenText EXSTREAM. Experience8-10 Years.

Educational Master Of Engineering,Master of Business Administration,Master Of Science,Master Of Technology,Bachelor Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Commerce,Master Of Commerce Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : 2+ years of implementation experience with Oracle Application functional expertise in Oracle ASCP, Oracle Advanced Planning Command Center (APCC), Oracle Demantra, Oracle Inventory, Bills of Materials, Work in Progress, MRP, Purchasing, Costing modules of Oracle R11 / R12 E-Business suite Have at least 1 full life cycle implementations experience, with hands-on configuration, implementation, and support of Oracle Planning, Manufacturing, Oracle Demantra and Purchasing modules Responsible for leading the requirements elicitation, fit-gap analysis, development, configuration, functional testing, and post-production support Strong experience in gathering requirements, designing solutions for Very High transaction volumes and should have good experience of Performance Testing of solutions Knowledge on end-to-end processes Forecast to Demand, Demand to Plan, Build to Stock, Available to Promise is a must Preferred Skills: Technology-Oracle eBS Functional-ASCP - Advanced Supply Chain Planning

About the Project: Intelligent Traffic Management System (ITMS), Vidarbha Circle: We are hiring for a prestigious Government of Maharashtra initiative under the Motor Vehicles Department (MMVD) aimed at implementing an Intelligent Traffic Management System (ITMS) across key accident-prone locations in Vidarbha Circle . The project focuses on enhancing road safety, traffic law enforcement, and urban mobility through the deployment of advanced technologies such as ANPR (Automatic Number Plate Recognition) cameras , AI-powered surveillance , GIS-based mapping , and centralized Command & Control Centers (CCC) . The system will be integrated with national platforms including eChallan , Vahan/Sarathi , and emergency response services (108/112) to ensure real-time monitoring, automated challan generation, and rapid response to incidents. If you're driven by purpose and innovation, this project offers an opportunity to be part of a landmark public infrastructure transformation. Qualification: Minimum Education: B. Tech / M. Tech / B.E / M.E / BCA / MCA / BSc. / MSc. Or Diploma with specialization in computers / I.T. Total experience: At least 8 yrs. Languages known (Read, Write and Speak): Marathi, Hindi and English. Prior Command and Control Center management experience of at least 5 years. Project Experience of managing components of Smart City, ITMS. Indicative Responsibility: Lead Command and Control Operator shall be responsible for manning the CCC and perform all the functions of the Command-and-Control Center Operator as defined below. Additionally, the Lead CCC operator shall be responsible for managing the entire other team deployed on the project, day to day activities, attendance, leave management of the staff etc. Lead CCC operator shall work under supervision of the Project Manager

Responsibilities: Lead ISOC operations effectively. Manages training of ISOC staff and new hires in the team. Reviewing Risk Analysis drafts, Risk Threat Monitoring Summaries, Incident Reports, Daily Summaries and Morning Updates. Alert prioritising and management. ISOC staff shift rostering. Ensure compliance with SLA, process adherence and process improvisation to achieve operational objectives. Revise and develop processes to strengthen the current Security Operations framework, review policies and highlight the challenges in managing SLAs. Coordination with GSOC on routine/critical operations. Creation of reports, dashboards, and metrics for SOC operations and presentation to Senior Management. Lead and manage the team for all customer service-related calls and either resolve them or refer issues to the appropriate level. Advise on any new requirements/changes/modifications of process. Lead critical investigations and conduct investigations with the help of CCTV and other systems logs. Required Qualifications, Skill Set and Experience: Graduate in any discipline preferably with technical aptitude 05 years in a similar role in a reputed company Knowledge of SOC operations, roles and responsibilities. Must have excellent Safety and Security orientation. Proficiency in Microsoft Office suite Good interpersonal skills and communication in English and Hindi. (Knowledge of local language is an added advantage) Ability to lead a small team. Effective report writing skills. Excellent organizational skills (Ability to analyse, evaluate and deal with complex situations) Honesty and integrity Must be able to work independently, as well as in a team. Medical fitness is essential.

Managing and overseeing the lifecycle of service contracts within command center, execution of service agreements, optimizes contract performance, and aligns contract, collaborate with internal teams, suppliers, vendors to ensure contract compliance Required Candidate profile Strong contract management expertise, problem-solving skills, and the ability to manage cross-functional relationships, Strong experience in command centers global business services.

The OpenText Exstream role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the OpenText Exstream domain.

The Core .NET Technologies, OpenText Exstream role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Core .NET Technologies, OpenText Exstream domain.

* Camera installation & network settings. * Site Visits to check camera working. * Misc works involving travelling to camera installation locations & detecting issues. * Site surveys & client presentations. * Other office works, Traveling to sites.

Looking for a candidate who have strong exposure into Command Center along with Monitoring Tools (Zabbix, Nagios, AppDynamics, SolarWinds) Responsible for designing and optimizing the architecture of IT infrastructure to ensure high performance, reliability, and scalability Involves strategic planning, system design, and working closely with IT teams to implement best practices Possess strong technical skills, extensive experience with monitoring tools, and a proactive approach to infrastructure management Design and develop a robust IT infrastructure architecture that meets organizational needs Evaluate and integrate monitoring tools to enhance system performance and visibility Provide strategic guidance on infrastructure improvements and expansions Collaborate with various IT teams to implement and maintain infrastructure solutions Develop and document standard operating procedures for infrastructure management and incident response Conduct regular reviews and audits of the IT infrastructure to ensure optimal performance Oversee the implementation of new technologies and infrastructure upgrades Generate and analyze reports on network performance, incident trends, and system health Stay updated on emerging IT infrastructure trends and technologies Bachelors degree in Information Technology, Computer Science, or a related field Proven experience in IT infrastructure architecture and design Strong knowledge of network monitoring tools (e.g., SolarWinds, Nagios, PRTG) Proficiency in incident management and IT service management (ITSM) practices Excellent problem-solving and analytical skills Ability to work under pressure and manage multiple projects simultaneously Strong communication and interpersonal skills to effectively collaborate with IT teams and stakeholders Certifications such as ITIL, CompTIA Network+, or CCNA are a plus Experience with cloud services (e.g., AWS, Azure) Familiarity with cybersecurity protocols and best practices Knowledge of scripting and automation tools (e.g., PowerShell, Python) Experience in a 24/7 operational environment Creation of solution and architectural views (logical, conceptual, development, execution, infrastructure & operations architecture) To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis To contribute towards white/technical papers and knowledge base To ensure knowledge up-gradation and work with new and emerging products/technologies To manage Non Functional Requirement adaption for the solution To study and define system requirements addressing stakeholder, portfolio concerns

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenText EXSTREAM. Experience3-5 Years.

TitleOperations Command ExecutiveBusiness unitIntegrated Facilities ManagementReporting toTransport Governance Lead Duties & responsibilities- The role is responsible to man the helpdesk 24*7 for AsPac region for Transport Command Center and Centralised Workplace Helpdesk. - Respond to customers requisition and/or issues through calls, emails and Corrigo Portal. - Follows-up and directing WOs requisition to right person as per defined KPIs - Live monitoring of application/software for command center and responding to any deviation as per defined process. - Proactive and ability to respond to incidents/accident real time and take corrective action as per defined processes. - Report preparation viz; WOs pending follow up and reminder to concerned person, Driver Behaviour reports, Incident Reporting, Incident report preparation, daily call logs and activity completed report, any other report preparation as required by management. - Liaising with various counterparts with the organisation in AsPac region.Performance objectives- Provide Superior Client Service (weighting 50%) - Initiative or Process Improvement in Functional Area (weighting 40%) - Personal and Professional Development (weighting 10%)Key skills- Good Communication skills both written and spoken. - Customer Centric - Knowledge MS office. - Corrigo Portal - Team player and ownership of role importance tasks to be performed. - Vigilant.Employee specification- Candidate should be graduate. - Position will be based out of Pune - Experience in customer support in IT/ITES/Hospitality industry of minimum 6 months. - Ability to remain at workstation for long period of time. - Prior experience in employee transport and/or workplace helpdesk will be preferred. What this job involves: A highly skilled professional The role is responsible for monitoring of application/software for command centre, candidate must be physically able to perform duties including ability to remain in stationery position(sitting), must be able to assess/identify hazards, communicate/signal any escalation. Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers and call tracking. Part of the tasks are general admin and other help desk activities. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Proven experience with continuous improvement initiatives and client reporting is also vital for this role matched with strong computer literacy. ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.