Transport Executive

Job Profile – Transport SupervisorDepartment: Transport Operations Location: Chennai / Regional Hub Reports To: Transport Manager / Director – Operations Position OverviewThe Transport Supervisor is responsible for overseeing the day-to-day operation of all vehicles under DVI Holidays and D-Drive, ensuring timely deployment, route optimization, driver coordination, vehicle maintenance, and guest service excellence. The role involves close coordination with the Operations, Accounts, and Sales teams to maintain seamless transport arrangements for B2B and B2C clients across South India. Key Responsibilities1. Daily Operations & SchedulingPlan and allocate vehicles based on daily movement charts, itinerary requirements, and driver availability. Supervise Tempo Travellers, Sedans, SUVs, and Coaches ensuring punctual reporting for pickups, drops, and sightseeing schedules. Maintain daily trip sheets, GPS logs, and driver duty records. Ensure proper handover of guest details, routes, and contact information to drivers in advance. 2. Driver ManagementSupervise, train, and monitor all drivers and chauffeurs for punctuality, discipline, and guest behavior. Verify uniforms, ID cards, and vehicle cleanliness before dispatch. Maintain a roster and duty rotation plan for all drivers. Handle driver grievances and ensure adherence to DVI service standards. 3. Vehicle Maintenance & InspectionConduct regular inspections of vehicles for cleanliness, safety, and mechanical condition. Coordinate with garages/workshops for timely servicing, repairs, and documentation updates (insurance, FC, road tax, permits). Maintain vehicle-wise records for mileage, maintenance cost, and service history. 4. Guest & Vendor CoordinationServe as the on-ground contact for guest movements, ensuring smooth coordination between hotels, drivers, and the operations team. Liaise with local transport vendors and sub-agents for additional fleet requirements during peak season. Handle last-minute changes, delays, or vehicle substitutions professionally. 5. Documentation & ComplianceMaintain updated records for all vehicles, including RC, Insurance, FC, and driver licenses. Submit daily and monthly reports on fleet usage, breakdowns, and operational costs. Coordinate with the accounts team for driver allowances, fuel slips, and vendor bills. 6. Quality & Safety StandardsEnsure all vehicles comply with DVI’s safety, hygiene, and operational protocols. Conduct periodic training for drivers on guest handling, safe driving, and route awareness. Report incidents or breakdowns immediately to the operations manager for prompt action. QualificationsEducation: Graduate / Diploma in Travel, Logistics, or Transport Management (preferred). Experience: Minimum 3–5 years in transport coordination or fleet supervision, preferably in travel or hospitality industry. Technical Skills: Knowledge of South Indian routes and major airports. Proficiency in MS Excel / Google Sheets for tracking and reporting. Familiarity with GPS tracking systems and vehicle documentation. Soft SkillsStrong leadership and communication skills. Excellent problem-solving and decision-making abilities under pressure. Ability to manage multi-location operations and last-minute changes. Professional behavior with guests, drivers, and hotel partners. Performance IndicatorsOn-time vehicle reporting rate. Guest satisfaction scores. Vehicle uptime and maintenance compliance. Accuracy of transport MIS reports. Cost control on fuel and vendor outsourcing. Career ProgressionEligible for promotion to Senior Transport Supervisor / Transport Manager based on performance, fleet management efficiency, and team leadership.