Transition Manager

As an Assistant Manager Transition in BPO, your role will involve overseeing the migration of new and existing business processes to ensure timely and cost-effective execution. You will collaborate with internal teams, clients, and senior leadership to align transition plans with business objectives. Your responsibilities will include developing transition roadmaps, defining milestones, and ensuring adherence to SLAs and timelines. Identifying potential risks in process migration and implementing effective contingency plans will be crucial. Working closely with training teams to ensure seamless process handover and documentation will be part of your duties. You will need to ensure that transitions comply with company policies, regulatory guidelines, and client expectations. Monitoring project costs, optimizing costs while maintaining quality standards, and tracking transition performance to generate reports for process improvements will be essential tasks. To qualify for this role, you should have 5-8 years of experience in BPO Transition Management, preferably in voice and non-voice processes. Strong knowledge of transition methodologies, project management frameworks, and process optimization is required. Excellent communication, presentation, and stakeholder management skills are necessary. You should be able to manage multiple transitions simultaneously while ensuring high-quality deliverables. Hands-on experience in process documentation, risk assessment, and client interactions is expected. Proficiency in MS Office, project management tools, and data analytics is essential. Possessing certifications such as PMP, Prince2, or Six Sigma would be a plus. A Bachelor's/Masters degree in Business Administration, Operations Management, or a related field is preferred for this role. Join us in Mumbai or Chennai and contribute to the successful transition of business processes in the BPO industry.,