Training Manager

Role & responsibilities

Liaises with clients to assess business needs and for training requirements / updates.

• Conducts calibrations with clients on requirements and performance.
• Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material.
• Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels.
• Proactive & excellent on meeting on time client defined SLAs

Operational Excellence:

• Designs training & test modules based on needs.
• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
• Resolves issues pertaining to process knowledge with clients.
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
• Conducts interviews & coordinates with HR for recruiting trainers / trainees.
• Ensure 100% adherence on client driven SOP & BEST T&D compliance.
• Prepare Trainers through TTT/ Platform skills certification.
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
• Coordinates with all stakeholders to ensure New Hire training process runs effectively.
• Prepare and attend all business / client reviews& work on the action plans to improve business performance.
• Understanding of root cause analysis & reasons to better performance
• Interacts with IT team for creation and deletion of Ids for new team members.

Preferred candidate profile

Candidates experience into any international banking training can apply.