Training Manager

Role & responsibilities

• Develop and implement a comprehensive training strategy aligned with business goals.
• Organize refresher training programs across all locations.
• Develop and implement regular training schedules.
• Conduct training sessions for new and existing sales personnel.
• Collaborate with managers to assess training needs and plan sessions accordingly.
• Design and deliver effective training programs.
• Mentor and support new employees.
• Monitor and assess the effectiveness of training programs through post-training evaluations, assessments, and employee feedback.
• Work closely with business leaders and HR to address performance gaps.

Preferred candidate profile

• Proven experience as a trainer with a strong track record.
• In-depth understanding of effective training methodologies and tools.
• Willingness to stay updated on new corporate training techniques.
• Proficiency in MS Office (especially PowerPoint); familiarity with e-learning software is a plus.
• Excellent communication, presentation, and public speaking skills.
• Experience in developing team skills in customer service, language, and communication.
• Ability to track individual performance and assess training effectiveness.
• Strong written, communication, and interpersonal skills.
• Ability to maintain an updated curriculum database and training records.
• Utilize a mix of in-person, virtual, and e-learning methods for effective training delivery.
• Identify training needs across departments and design customized learning solutions.
• Design engaging training materials, including presentations, manuals, and e-learning modules.
• 5+ years of experience in training & development, preferably in the BFSI/NBFC sector.