638 Training Management Jobs - Page 25

Job description Manage the existing Trainers and Training Team Design and implement skill development training programs Conducting Training of Trainers Overall monitoring of attendance of trainees and maintaining as per SOP Evaluate training effectiveness and outcomes Ensure compliance with industry standards Collaborate with stakeholders to align training with organizational goals Monitor and update training progress regularly

Role & responsibilities Conduct training sessions on communication, emotional intelligence, time management, and customer handling. Design training to enhance customer engagement through objection handling, relationship building, and effective communication skills. Create and maintain training materials, sales manuals, e-learning content, and other relevant documentation. Monitor training effectiveness using metrics, feedback, and post-training assessments. Maintain training records and report progress and improvements to management. Stay updated on behavioural training best practices and collaborate with cross-functional teams to design courses that align with business objectives. Provide feedback to product teams on market needs and customer feedback from training interactions. Preferred candidate profile Min 10+ years of experience in soft skills/behavioural training, preferably in healthcare, pharma, or diagnostics. Strong communication, presentation, and facilitation skills. Bachelor's degree in a related field & Certifications in training methodologies are advantageous. Willingness to travel as needed across India. Experience with cross-functional collaboration across HR, operations, marketing, and product teams.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Workforce Analytics Workforce Experience Analytics Adaptable and flexible Agility for quick learning Ability to work well in a team Ability to meet deadlines Collaboration and interpersonal skills Microsoft Excel Microsoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Workforce Analytics Workforce Experience Analytics Adaptable and flexible Agility for quick learning Written and verbal communication Ability to meet deadlines Ability to work well in a team Microsoft Excel Microsoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Greetings from TNQ Tech, TNQ is in the business of e-publishing, delivering pre-press capabilities to customers in the US, UK and European Union. With a 3000+ strong workforce and three strategic delivery offices, two located in Chennai and one in Coimbatore. TNQ has demonstrated strong growth metrics and remains the preferred destination for publishers worldwide. TNQ continues to focus on nurturing talent and constantly acquires talent to keep pace with growing business needs. A unique thrust on quality and emphasis on continuous improvement through technology keeps TNQ miles ahead of competition. Role & responsibilities 1. Assess training needs through surveys, interviews with employees, or consultations with managers or instructors. 2. Focusing on training, filling learning gaps, evaluating employees and creating learning opportunities that help employees do their best work. 3. Ensuring that employees have the necessary skills and knowledge to do their jobs effectively. 4. Helping to deliver training programs that help employees develop the skills that are needed to be successful in their roles Preferred candidate profile 1. Excellent English skills (verbal & written). 2. Proficiency in Microsoft Office such as Excel, Presentation. 2. Public Speaking skills. If interested, send your updated CV to niketa.paul@tnqtech.com , Contact - 9626916695.

Job Summary: As a Voice Trainer at Vindhya, you will play a crucial role in the success of our BPO (Business Process Outsourcing) operations, particularly in the voice-based services. Your primary responsibility will be to design, develop, and deliver comprehensive training programs that equip our agents with the necessary skills and knowledge to deliver exceptional customer service through phone interactions. You will be instrumental in enhancing the capabilities of our agents to ensure high-quality service, increased productivity, and overall customer satisfaction. Job Description: Training Program Development: . New Hire Training: Product and Process Training: Communication and Soft Skills Training: Systems and Technology Training: Performance Monitoring: Continuous Improvement: Quality Assurance: Reporting: Training Team Support: Job Specification: - Bachelor's degree in a relevant field or PUC with equivalent work experience. - Proven experience as a BPO Trainer or in a similar role, with a focus on voice-based operations. - Strong understanding of BPO industry practices, customer service principles, and call center operations. - Excellent communication and presentation skills, both verbal and written. - Proficiency in using training tools and software applications. - Ability to adapt training techniques to accommodate different learning styles. - Strong interpersonal skills and the ability to build rapport with trainees. - Analytical and problem-solving mindset to identify performance gaps and implement improvements. - Flexibility to adjust training schedules based on business needs. - Patience and empathy to support trainees' learning and development journey.

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. Roles and Responsibilities The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals.

Function Summary Introduction: This function is a critical aspect of an organizations overall operations, responsible for driving long-term growth, aligning business activities with organizational goals, and ensuring operational efficiency. This function focuses on formulating, executing, and monitoring business strategies that steer the company towards achieving its mission and objectives. Job Summary The Senior Manager Quality and Process assurance is responsible for developing and implementing quality control procedures, monitoring and analyzing processes, and conducting audits in coordination with concerned stakeholders. Key Responsibilities Develop and Implement Quality Control Procedures: Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies. Monitor and Analyze Processes: Regularly review and analyze operating processes to identify areas for improvement. Conduct Audits and Inspections: Perform regular audits and inspections to ensure adherence to established quality standards. Coordination with Departments: Work closely with various departments to address quality issues and implement effective solutions. Prepare Quality Reports: Compile and present quality reports to management, highlighting key findings and recommendations. Train Staff: Develop training materials and conduct training sessions on quality control processes and standards. Customer Feedback: Review customer feedback and implement necessary changes to improve service quality. Compliance: Ensure all processes comply with relevant regulations and standards. Key skills required Strong organizational and communication skills. Proficiency in process writing, audit / process assurance and quality assessment. Ability to analyse data and identify trends. Detail-oriented with strong problem-solving skills. Key Relationships Management (Internal /External) External: Process writing vendors Internal: Cross-functional teams Desired qualification and experience Education: Bachelor's degree (any stream), MBA or equivalent is preferred. Experience: Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.

Learning and development Trainer is responsible for the creation and delivery of training programs. Assist in the organization’s success, by coaching and developing its people..

Female candidate married with Kid / If unmarried, the female candidate must be above 35 years Training, planning & coordination Following up on collections Tally & accounting Inventory management MIS & Data analysis Call 7397778265

Impart training to FLS & USMs in order to upgrade there job knowledge to develop there skills through interventions periodically in the areas of recruitment and selling skills workshops, which would impact the territory’s productivity Required Candidate profile Expertise in training /Sales 2-12 years

Hospitality Manager: Experience: 7 to 8 Years of relevant industry experience. Skills: Training/SOP/Monitoring/Customer Service/Hospitality Operation Department: Facilities & Utilities Eligibility: Any relevant Experience/Hospitality/Customer Support Requirement: 01 Responsibilities: Oversee daily operations of the hospitality department (front office, food & beverage, guest services, housekeeping, etc.) Ensure high-quality customer service and satisfaction at all guest touchpoints Recruit, train, and manage hospitality staff; create schedules and delegate tasks effectively Monitor and evaluate team performance and provide feedback and coaching Handle guest complaints and resolve issues in a professional, timely manner Implement and maintain standard operating procedures (SOPs) and service protocols Manage budgets, cost controls, and financial performance of hospitality operations Coordinate with other departments (e.g., kitchen, housekeeping, events) for seamless service delivery Stay updated on industry trends and competitor offerings to continuously improve service standards

* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR and Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives

Hiring for the Manager/ Sr. Manager Training role in Travel Process!! Company - iEnergizer Noida Sec 60 GDS EXPERIENCE IS A MUST Contact Person: HR Sharandeep Kaur - 9266364422 Job Description:- The position of Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Preferred candidate profile * Any Graduate with 1 year Manager / 3+ years as AM Training on paper can apply. * Should have Excellent communication skills. * Should be from BPO background (Travel Process). * Comfortable to work in rotational shifts. GDS MANDATORY Perks and benefits * Competitive Salary and Benefits package. * Opportunity for professional growth. * Collaborative and dynamic work environment. Immediate joiners Preferred. References are highly appreciated!!!

Job Description Knowledge of SEO and SMM. Work with the team to follow up and improve digital marketing strategies. Manage the social media handles of our clients. Opportunity to earn a full-time position based on performance. Great opportunity for graduates, freshers, and job seekers looking for internships in Kochi. Benefits Real-time on-the-job training. In-depth experience in On-page SEO. Hands-on experience with paid and organic campaigns. Coordination with graphic designers and content writers. Work alongside professionals with 10+ years of experience in digital marketing. Other Benefits Experience letter upon completion of the internship. Job opportunity with competitive salary based on performance. Who Can Apply Freshers seeking a career in digital marketing. Candidates who have completed a digital marketing course and are looking for practical exposure.

Technical Trainer Summary Apply Now Hyderabad Full-Time 3-5 years Responsibilities Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Qualifications Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Skills Strong communication and presentation skills. Expertise in the relevant technology domain (e.g., programming, cloud, etc.). Experience in instructional design and e-learning platforms. Ability to simplify complex technical concepts. Excellent organizational and planning skills.

The HR Trainer and Development Specialist is responsible for designing, implementing, and evaluating training programs to enhance employee skills and performance.

Plan and work out training schedule in conjunction with HR Head based on organizational need / skill gaps assessment Design and develop training programs Select appropriate training methods, activities and assessment method Update existing training content and create new content as per organizational requirement Design, prepare and order educational aids and materials Coordinate with various HODs/ Project Heads for making trainees available as per schedule Arrange training hall, seating and training material Intimation to all concerns for scheduled training events Maintain records for the training Assess instructional effectiveness and determine the impact of training on employee skills Gather feedback from trainers and trainees after each educational session Partner with internal stakeholders and liaise with experts regarding instructional design Maintain updated curriculum database and training records Host train-the-trainer sessions for internal subject matter experts Manage and maintain in-house training facilities and equipment Preferred candidate profile :- Post Graduate Proven work experience as a Training Coordinator, Trainer, Training Facilitator in reputed organizations for at least 08 years Hands-on experience coordinating multiple training events in a corporate setting Excellent communication skills Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) Familiarity with traditional and modern job training methods and techniques Experience with e-learning platforms Proficiency in MS Office Advanced organizational skills with the ability to handle multiple assignments Basic knowledge about civil engineering / construction field. Should be able to conduct sessions if required for junior civil engineers Must be an excellent coordinator Interested candidate can send his / her resume to pratibha.maurya@blkashyap.com with experience details as Training Coordinator and expected salary and also call at 080-61942400.

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and evaluation. Conduct Training Needs Identification (TNI) and analysis to identify gaps in employee skills and knowledge. Develop and deliver process training, soft skills training, sales training, classroom training, OJT, TTT, and other types of trainings as required. Coordinate with subject matter experts to design and develop high-quality training materials. Monitor trainee progress, provide feedback, and track performance improvements. Desired Candidate Profile 3-7 years of experience in Training & Development or related field. Strong understanding of Training Management principles and practices. Ability to analyze data to inform decision-making on training needs and effectiveness. Excellent communication skills for effective coordination with stakeholders.

Role & responsibilities Job Title: Regional Manager - Academics Job Description: 1. Interacting with the stakeholders of the school as and when required and building up the academic support system. 2. Working closely with different departments of Sales/NLP/Operations/Academics/SPC on a daily basis to ensure the smooth overall operations of the school and academic requirements and analysing the scope and area of development in N360. 3. Visiting the schools to train, observe and support the teachers, principals and academic heads to ensure execution of N360 successfully. 4. To identify the gaps in academics and to devise a remedial action plan. 5. Suggesting methods to the RM -Academics in optimising their operations and academics. 6. Ensuring that all the academic deliveries are on time as per the deliverables planned for N360. Coordinating with inter departments to ensure timely delivery of the various components. 7. Bridging the communication gap between the school management and the NEIPL HQ and maintaining the minutes of the meetings (MOM) for all the meetings taken at the assigned schools and also updating HO regarding the status of academic implementation and progress. 8. Planning the trainings for the teachers as per the training calendar committed to the school. 9. Driving the academic NLP usage for the school and analysing the gaps. 10. Preparing a training needs analysis as per the data received from the NLP usage reports and feedback received by the school management. 11. Supporting staff and parent committees that function to improve the learning and academic implementation of N360. 12. Maintaining the latest forms for observation / training / visits / reports. 13. Monitoring academic process and progress to track execution across the schools. 14. Co ordinating with all the key account manager for a set of schools. Looking after all the academic requirements as per N360 project. 15. To ensure smooth academic audit with internal / external team and thereafter remediation of the gray areas. 16. Driving NLP usage and addressing the issues, if any. 17. Co ordinating with SCM, SPC and NLP team for various steps of implementation. 18. Co ordinating with other RM - Academics for various requirements in N360. 19. Handling escalations from the schools. Desired Experience: 2+ yrs. of experience in school academic coordinator or edtech background. Desired Skills: Building professional relationships with the school management and important stakeholders. Data Management and Reporting. Training and mentoring the school teachers. Excellent in Communication. Ability and flexibility to travel to various locations in the region or across regions. if required. Time Management & Interpersonal Skills Strong functional knowledge in academics & administration. IT skills and computer proficiency should be good. Must have a strong knowledge of teaching pedagogy in Mathematics/Science/English/Social Science/Pre Primary. Job Types: Full-time, Permanent Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: total work: 1 year (Preferred) Management: 1 year (Preferred) Language: English (Preferred) Work Location: In person Preferred candidate profile Perks and benefits

Key Responsibilities: Conduct training needs analysis in collaboration with department heads and HR Design and develop engaging training content, manuals, and materials Facilitate workshops, classroom sessions, and e-learning programs Evaluate training effectiveness through feedback, assessments, and performance metrics Maintain and update training records and reports Stay updated on the latest training tools, trends, and best practices Support onboarding of new hires with induction and orientation sessions Collaborate with SMEs to develop role-specific training modules Manage Learning Management System (LMS), if applicable Location- Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

TRAINING MANAGER / Senior Manager DFOS We are seeking a results-driven Training Manager to join our team at Policybazaar for our dedicated field sales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees learning needs along with organizing lead generation activities in corporates and other .You will play a pivotal role in building a culture of continuous learning and improvement at our channel and creating opportunities for sales force for lead generating activities through the above avenues. The ideal candidate is a strategic leader passionate about designing and implementing effective training programs. They are experienced in training management, talent development and organizational learning. We invite qualified individuals with strong leadership skills and a passion for employee development to apply for this role, having experience in training as well as strong relationships with corporates and skills to create lead sources for the sales force. In addition to a competitive salary, we offer a collaborative work environment, opportunities for professional growth and comprehensive employee benefits Objectives of the role Developing and implementing the training and development strategy in alignment with organizational goals and objectives.. Leading a team of professionals, including trainers, instructional designers and coordinators, to deliver high-quality training programs. Identifying training needs and priorities through needs assessments, performance evaluations and stakeholder feedback. Designing, developing and delivering training programs using various instructional techniques and formats, including classroom training, e-learning and workshops. Evaluating training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements. Managing the training budget, resources and logistics to ensure efficient and effective delivery of training programs. Your tasks Develop and maintain the annual training calendar and schedule, coordinating with department managers and stakeholders to ensure alignment with business priorities. Oversee the design and development of training materials, presentations and resources to support learning objectives and outcomes. Lead and facilitate training sessions and workshops, ensuring a positive and engaging learning experience for participants. Lead to facilitate with marketing team for requirements for lead generation activities Monitor and evaluate training delivery and effectiveness, adjusting improve outcomes. Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness. Track and report on training metrics and KPIs to measure the impact and ROI of training programs. Stay updated on industry trends, best practices and emerging technologies in training and development. Required Skills And Qualifications Bachelors degree in education, Training, Human Resources or a related field. 9+ years of experience as a training manager or in a similar role, with a demonstrable track record of designing and implementing training program. Project management skills for managing training initiatives and timelines. Ability to assess training needs and develop training plans in the company. Strong leadership and team management abilities to inspire and motivate others. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Strategic thinking and problem-solving skills, with a focus on achieving organizational goals through effective training and development initiatives. Preferred Skills And Qualifications Advanced degrees in Training and Development. Certification in training and development (e.g. CPTD, CPLP, ATD Master Trainer). Knowledge of competency-based training and performance management. Multilingual proficiency for managing training programs in diverse employee populations. Ability to manage the budget for training activities. Working knowledge of project management principle Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com

Job Title: Program Coordinator Responsibilities: Program Planning & Execution: Develop, coordinate, and implement staff training programs to align with organizational goals. Training Coordination: To assist and manage staff training sessions, ensuring smooth execution. Budget & Resource Management: To assist in the preparation of training budgets, materials, and logistics. Performance Tracking: To assist in monitoring training effectiveness through feedback and assessments. Compliance & Documentation: To maintain records of training sessions, certifications, and compliance requirements. Qualifications: MBA degree in a relevant field (Education). Experience in program coordination and training facilitation. Strong organizational and communication skills. Proficiency in project management tools and training software.

Company Name - Compunnel Working Days - 5 days working (Saturday and Sunday Fixed Off) Timings - 7pm - 4am (Night Shifts) Locations- Noida Job Description:- • Proven experience in designing and delivering training programs, workshops .• Strong presentation, communication, and interpersonal skills. Ability to understand and address client needs, offering strategic recommendations and solutions. • Proficient in performance management. • Flexibility to travel to other locations as required. • Conduct needs assessments, evaluate training effectiveness, and make necessary adjustments. • Stay updated on industry trends, best practices to enhance training content. • Should have an understanding of call and communication quality • Collaborate with internal teams to identify client needs and develop training materials and resources. • Deliver engaging and impactful training sessions, workshops, and seminars on-site or virtually. For further assistance can reach at prasang.rai@compunnel.com or 8595748474. www.compunnel.com Thank you Prasang Rai Talent Acquisition Specialist Email : prasang.rai@compunnel.com Phone : +91-1203238800 C4, Sec-58, Noida, UP 201307, India.

Job Title: Telesales Trainer / Training Manager Role Overview: As a Telesales Trainer, you will play a crucial role in ensuring the success and effectiveness of our telesales representatives by providing comprehensive training and development programs. You will be responsible for designing and delivering training sessions, assessing training needs, and continuously improving our training materials and methodologies to enhance the performance of our team. Responsibilities: l Develop and implement comprehensive training programs for new and existing telesales representatives, covering product knowledge, sales techniques, objection handling, and customer service skills. l Conduct training sessions through various formats, including classroom training, virtual sessions, and one on one coaching, ensuring all learning objectives are met. l Assess the training needs of individual team members through performance evaluations, observations, and feedback, and tailor training plans accordingly. l Collaborate with sales managers and team leaders to identify areas for improvement and develop targeted training initiatives to address skill gaps and enhance performance. l Create and update training materials, including presentations, manuals, and elearning modules, to ensure they reflect the latest product information, sales strategies, and best practices. l Provide ongoing support and coaching to telesales representatives, offering guidance, feedback, and encouragement to help them achieve their goals and overcome challenges. l Monitor the effectiveness of training programs through performance metrics, feedback surveys, and observation, and make recommendations for continuous improvement. l Stay informed about industry trends, competitor activities, and best practices in telesales training, and incorporate relevant insights into our training programs. Requirements: l Proven experience in telesales training or a similar role, preferably in a fast-paced sales environment. l Strong knowledge of telesales techniques, sales processes, and customer service principles. l Excellent presentation and communication skills, with the ability to engage and motivate learners of diverse backgrounds and skill levels. l Demonstrated ability to design, deliver, and evaluate training programs using a variety of instructional techniques and technologies. l Effective coaching and mentoring skills, with the ability to provide constructive feedback and support to individuals and teams. l Proficiency in Microsoft Office Suite and experience with training software and elearning platforms. l High level of organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. l Bachelor's degree in Business Administration, Education, or a related field preferred.