Training Executive

Reporting To

Head of Human Resources

Purpose of the Role

The Training Executive is responsible for supporting the hotel’s training and development programmes, ensuring associates across departments have the knowledge, skills and behaviors to deliver the brand’s service standards. This includes designing, delivering and monitoring training interventions, ensuring compliance (safety, brand, regulatory), and working with departmental heads to identify and address competency gaps. (See similar role at Marriott – develop learning strategies, design training materials, conduct stand-up training, etc.)

Typical Qualifications & Experience

• Education: Diploma / Degree in Hotel Management, Human Resources, Business Administration or related field (depending on organisation).
• Experience: Generally 1 – 5 years of experience in hotel operations or training & development.

Skills:

• Strong presentation and facilitation skills
• Good communication (verbal and written)
• Comfortable working with multiple departments and levels of staff
• Ability to design training programmes/materials
• Good organisational skills and attention to detail
• Computer literate (MS Office, training management systems)
• Behaviors: Guest-service oriented, team player, proactive approach, ability to work under pressure.
• Additional: Experience in hospitality operations is a plus (so you understand job roles of F&B, rooms, housekeeping etc). Familiarity with brand standards/training systems is beneficial.

Key Responsibilities

• Conduct training needs analysis (TNA) in coordination with department heads to identify gaps in skills, knowledge, behaviors.
• Develop and maintain a training calendar for the property: both operational/technical (e.g., F&B service, housekeeping procedures) and behavioral (customer service, leadership, brand standards).
• Design, develop and produce training materials — e.g., facilitator guides, participant workbooks, job aids, e-learning modules, posters, interactive sessions.
• Deliver training sessions (classroom, on-the-job, e-learning), conduct orientation for new hires, safety and compliance training.
• Coach, mentor and support associates and supervisors to ensure learning is translated into improved performance and service delivery.
• Monitor and track training records, attendance, outcomes, evaluation of training effectiveness; produce reports for management.
• Collaborate with department heads and HR to integrate training into talent development, succession planning and performance improvement initiatives.
• Ensure compliance with all brand standards, health & safety and regulatory training requirements (fire, security, hygiene, etc.).
• Maintain training resources, library of materials, manage training budget or vendor relationships (depending on scope).
• Work to foster a culture of continuous learning and improvement within the hotel.

Key Performance Indicators (KPIs)

• Percentage of required training compliance (safety, brand standards)
• Number of departmental trainings delivered vs plan
• Training effectiveness scores (learner feedback + behavioural change)
• Reduction in repetitive errors/guest complaints tied to training intervention
• Employee retention/engagement in training programmes

Working Conditions

• Must be flexible to work across shifts (day/evening) as departments require training outside standard hours
• Interaction across all levels of hotel staff and management
• Possibly some travel if part of multi-property/cluster training role
• Training may require standing, moving across departments, delivering hands-on practical sessions