Trainer - Training

• Omega Healthcare Management Services Private Limited
TAMIL NADU

TRAINING

PERFORMANCE MANAGEMENT

EMPLOYEE ENGAGEMENT

EMPLOYEE TRAINING

HUMAN RESOURCES

EMPLOYEE RELATIONS

TALENT MANAGEMENT

TALENT ACQUISITION

VENDOR MANAGEMENT

BPO

COACHING

Job Description

Trainer / Lead Trainer – Academics – Technical Training

Responsibilities

Transition Support

New project KT to the OPS along with the TMO /SL / Solutions team Includes

• Learning project specifics, PMS and support ops team until OJT completion and sign off

• Participation in client driven - training sessions & governance calls until transition is completed

• SOP preparation

• Online course creation

• Cross Training the users on different scopes and specialty

• Preparing first set of question bank based on the specialty and project specifics

• Creating and approving OJT curriculum

• Conducting assessments during transition

• Floor Support

• Foundation training for the users, QA's and SME's in the specialty and the process

• KT to PC and certifying them on the project

Content Development

• Creating/ Updating Training Curriculums

• Creating/ Updating Question bank (NHT/OJT/Refresher/Cross training & Quarterly Trainers assessment)

• Assisting the Ops team in SOP and process flow document creation

• Creating/ Updating training documents for all knowledge enhancement programs & Sites

• Preparing articles based on recent updates in RCM

Training Upgradation

• Training orientation to the new Trainers (AR/DATA)

• US healthcare Orientation to the Omega leadership (Who Joins Omega without healthcare background)

• Training/ Coaching the Learners who takes AAHAM certifications like CRCS/CRCP/CRCE

• NHT/ Cross Training / Refresher training Support (Based on critical business requirement and bandwidth availability)

• Billing Broadcast

Requirements

1. Mandatory - Should have worked in AR calling & denial management for a min of 3years

2. Mandatory - Should have hands on experience in MS office package preferably in Word, Excel and power point

3. Mandatory -Should have excellent com skill as the trainer will be involved in transition support and in orienting the leaders joining the organization

4. Desirable – Exposure in dental billing/hospital billing

5. Desirable – Experience as a Trainer/Process Coach/SME

6. Desirable – Hands on experience in content development and ability to use Articulate, Adobe weaver etc.

Other Qualities Expected

Impressive communication, presentation, and interpersonal skills.

A minimum of 1.5 years of experience in Training as PC/SME/Team coach/Trainer in papers

Excellent communication and listening skills

Excellent planning and time management skills. Initiative

Ability to convey complex information in a way that people understand.

Adaptability and Flexibility