Trainer

PRINCIPLE PURPOSE OF JOB

To ensure frontline agents are effectively onboard and continuously upskilled, empowering them to comply with client and organizational standards while delivering high-quality service. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

JOB ROLES & RESPONSIBILITIES

Design training programs (elearning modules, workshops, manuals) centered on key processes.

Deliver live training sessionsensuring clarity, engagement, and knowledge retention.

Develop assessments and feedback mechanisms to gauge comprehension and effectiveness.

Continuously update materials based on changes, feedback, and evolving best practices.

Partner with SMEs and stakeholders to customize training to varied team needs.

Collect and analyze training metrics to identify areas for course improvement.

Conduct engaging classroom training sessions for new hires employees.

Ensure seamless execution of the Classroom Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress.

Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.

Creating modules as per the SLA and business requirements.

Documenting the performance of the trainees and sending it for evaluation to be required stakeholders.

Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.

Facilitate New User Onboarding ensuring proper access to tools (Manage the setup for new users, including tool access requests, role assignment, alignment with business units, client coordination, and people alignment).

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning.

May support Instructional Design team in designing and developing training materials for various instructional delivery.

Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys.

Lead onboarding sessions for new joiners and continuous learning modules for existing employees.

ATTRIBUTES AND BEHAVIORS:

Excellent communication and interpersonal skills, ability to clearly articulate ideas and inspire teams.

Outstanding presentation and facilitation skills, confident, engaging, and persuasive speaker.

Strong project management skills, ability to manage multiple initiatives, deadlines, and priorities.

Instructional design knowledge.

Analytical mindset, ability to interpret training data and adjust strategies for effectiveness.

Proficiency in MS Office, digital content creation tools.

Ability to build strong relationships with stakeholders and influence decision-making.

Flexible, proactive, and solution-oriented mindset.

Understanding of adult learning principles and behavioral training techniques.

Exhibits behaviors consistent with Cotiviti Values.

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in education, Healthcare, Human Resources, or a related field.

Minimum 2+ years of experience in training, including at least 2 years in a leadership role.

Strong experience in creating structured, engaging, and outcome-based training content.

SKILLS & COMPETENCIES:

Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal.

Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.

Ability to work well independently and maintain focus on a topic for prolonged periods of time.

Comfort in working with team members that are remote and located in the US, India or other geographies.

Certifications such as Train the Trainer (TTT), Instructional Design, or Learning & Development certifications are preferred

Hands-on experience in Instructional Design, including developing training modules, storyboards, and assessments

Experience with tools like Articulate Storyline, Adobe Captivate, or similar content creation software

Exposure to virtual training delivery platforms (Zoom, Microsoft Teams, WebEx, etc.)

JOB DEMANDS

• Occasional requirement to travel (primarily related to training) within India and the US.
• Candidate should be ready to work in different shifts, including night shift.

KEY CONSTITUENTS

• Works with all Cotiviti business teams.