870 Ticketing Tools Jobs - Page 26

Roles revolve around providing TS, troubleshooting Windows-related issues, and assisting customers with software and hardware problems. This inc. managing customer inquiries & resolving tech. problems. Interview -Virtual Share cv -9257669383(Harsha) Required Candidate profile Min. 1yr exp. required into International Technical Support with must have troubleshooting Exp. on windows OS, Microsoft 365 and be okay to work in US (Night) shift & WFO. Only 5 days working will be. Perks and benefits Both way cab's Night Allowances Incentives

International Travel Consultant / Assistant - Ahmedabad About Us: All 4 Season is a leading player in the travel industry based in Ahmedabad and Mumbai, dedicated to providing exceptional travel experiences to our clients. We have a dynamic team and a global presence that has made us a trusted choice for travelers around the world. Position Title: International Ticketing Executive and Assistant Location: Ahmedabad, India Position Summary: We are looking for a detail-oriented and experienced International Ticketing Executive and Assistant to join our team in Ahmedabad. In this role, you will be responsible for handling all aspects of international flight bookings, including reservations, ticket issuance, fare construction, reissuance, refunds, and customer support. You will play a key role in delivering accurate, timely, and professional ticketing services to ensure a smooth travel experience for our clients. Key Responsibilities: Flight Reservations & Ticket Issuance: Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction. Reissuance, Exchanges & Refunds: Process ticket modifications, cancellations, reissues, and refunds in accordance with airline policies and fare rules. Fare Construction & Optimization: Construct and verify international fares and routings manually and through GDS to ensure cost-effective options for clients. Customer Support: Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes. Ensure Compliance: Stay up-to-date with airline regulations, IATA standards, visa and entry requirements, and international travel advisories to provide accurate information. PNR Management: Manage Passenger Name Records (PNRs) efficiently, ensuring they are ticketed, updated, and queued as needed for follow-up actions. Coordination with Airlines & Vendors: Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR), and ensure smooth communication. Accuracy & Documentation: Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference. Reporting & Reconciliation: Coordinate with the accounts team for invoice generation, fare reconciliation, and payment processing. Handle Group Bookings (if required): Support group fare negotiations and manage group PNRs for international travel. Qualifications: Minimum 2-4 years of hands-on experience in international air ticketing . Strong knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.). Familiarity with IATA and airline fare rules, refund policies, and international routing. Excellent attention to detail and problem-solving skills. Ability to work efficiently in a fast-paced, deadline-driven environment. Good written and verbal communication in English; additional language skills are a plus. What We Offer: Competitive Salary : As per Market Trends. No Bar for suitable candidate. Growth Opportunities : Access to continuous learning and professional development programs. Inclusive Culture : A diverse and inclusive work environment that values innovation and teamwork.

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.

Primary Customer Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily. Empower customers to become proficient users through education and support. Document customer interactions in the ticket tracking system. Proactively follow up to ensure all issues are resolved to the customer's satisfaction. Key Responsibilities: Case Analysis and Critical Thinking: Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customers technical issues Conduct thorough investigations to fully understand user issues, employing effective probing techniques. Problem Solving: Provide accurate information and solutions for client software products or services. Offer alternative solutions when necessary, guiding users through the resolution process. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Post-Resolution Follow-Up: Ensure customer satisfaction by following up and updating customer status before case closure. Client and Operational Responsibilities: Coordinate with team leaders and managers for guidance on escalated cases. Follow team-internal and external processes and procedures. Record detailed events and problem resolutions in system logs. Forward customer feedback and suggestions to the appropriate internal team. Suggest improvements to processes and knowledge resources. Participate actively in team meetings and maintain effective communication with internal teams. Participate actively in up-skilling and training sessions

We are looking forward to hire SAP PI/PO Professionals in the following areas : Exp: 5 - 10 Years JD : Experience with SLD components- Technical system, Business system, Product, The software component, Software component version, etc. Experience in SAP PI architecture, ESR, iFlows, ICO, and BPM. Experience in handling web services. Knowledge of security modules, configuring encryption PGP, RSA module & keynote generation. Concepts of RSA algorithm. Experience in Enterprise Services (and Proxies) Knowledge of SAP ECC - focus on Partner Profiles, IDOC Layer, ABAP proxy, P2P, Master data. Expert in PI administration. Expert in using the standard Modules & Development of Custom Adapter modules. Expert in Java for developing User Defined Functions (UDF) and if necessary, Java Mapping. Familiar on how to use NWDS Tool. Desirable to have some ABAP knowledge and experience. Being a part of project implementations in both classical and Agile methods. At least 2 project/solution lead experiences in managing end-to-end SAP PI/PO Implementation projects. SAP PO certification: preferable. Good experience in CTS & CTS+ Transport mechanisms. Participate in cross-initiative reviews and guide other Module team members Good Communication skills. Ability to understand and implement different project development life cycle Methodologies. Familiar with handling Ticketing tools like ServiceNow/HPQC etc. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Openings for Service Desk Coordinator... Location: Andheri Salary: 30- 40 CTC Education: Graduate with good Communication Role & responsibilities Create and assign service tickets to appropriate teams for resolution Monitor and respond to IT support tickets on time Provide excellent customer service and ensure a positive user experience Team Management Adhere to established service level agreements and response times for service requests Vendor management for Service support Asset Inventory Verbal / Written co-ordination with internal teams Periodic MIS reports preparation Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise ) Report prepare in excel with pivot table and chart wise data Interested candidates can share their cv to albina.shere@pentagon.co.in Whatsapp: 9765778210

Chat & Call Support Global Support Mac & Windows IT Support Troubleshooting, Night Shifts (24/7) Knowledge on ITIL basics.

Role Overview: As a Tech Support at Uffizio, you will play a crucial role in providing top-tier support to our customers. You will be the first point of contact for clients seeking assistance with our telematics solutions. Your goal will be to ensure customer satisfaction, resolve technical issues, and offer guidance on the use of our products. Uffizio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifications: Familiarity with telematics systems or fleet management solutions is a plus. Strong troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal. Ability to handle customer complaints professionally and efficiently. Customer-focused with a passion for providing exceptional service. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Experience with CRM systems and ticketing tools is a plus. Comfortable with rotational shifts. Why Join Us? Opportunities for professional growth and career advancement. Work with a talented, dynamic, and supportive team. Exposure to cutting-edge telematics technologies. Flexible work environment .

Dear Professional, Greetings!! We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with (1-4 years) years of experience in IT ServiceDesk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. We have planned for Face to Face drive on 7 Jun 25. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com. We will share venue details shortly over the email Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 6th Jun 2025(10 am - 4 pm) Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Vigneshwaran S HR-Cognizant

Job Title: Senior Engineer - L1 IT Help Desk Location: Noida Shift: Rotational Experience required: 2- 4 years only Key Responsibilities: ITIL process knowledge Laptop/Desktop Troubleshooting Office 365 Management knowledge User Mailbox, Shared Mailbox knowledge Mail flow rule knowledge Different O365 License knowledge Active directory, DNS, DHCP knowledge Incident Management process knowledge Ticket handling process, how to create, and update, Worklog. Qualifications: Candidates who have academic qualifications as BCA, B Sc., MCA. Preference for ITIL certification About Compunnel: https://www.compunnel.com/ Compunnel, a business tenure of 30 years, A Great Place to Work-Certified Incorporation, with a distinction of 7-time Inc. 5000 honouree, SIA reported as one of the Largest Staffing Firms in the US and Microsoft Gold Certified has marked 200 Million in revenue with a wide network of 2500 Consultants, 500 employees with 10 offices in North America, 5 offices and the delivery centres across India. Compunnel is identified with 300+ placements in a month with Fortune 500 and Inc. 1000 companies to the math of 2000+ active clients, serving with 100s of regular and emerging skills in IT, Engineering, Professional, and healthcare. We are self-reliant with our competitive products in the talent landscape like Staff Line Pro, Staff-line ATS, iEndourseU, Jobhuk, NurseDeck, and Will-hire, and have taken over and incorporated many staffing firms. We also have a specialized team of support functions, Legal, Onboarding, and Immigration . If you think, you are the right fit for this role, please share your updated CV with Komal.sharma@compunnel.com Regards,

Monitor Bin/tickets Provide Hands and Feet support Ensure tickets are assigned to correct team Update the ticket with resolution steps and choose correct resolution category and close the ticket on time Health insurance Provident fund

Job Description below:- Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. Client - Genpact

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities, ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with technical teams, vendors, and stakeholders. Roles and Responsibilities Incident Management Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC). Categorize, prioritize, and assign incidents to appropriate resolution teams. Ensure incidents are resolved within defined SLAs. Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4). Document incident details, root cause analysis, and resolution in the knowledge base. Rotational shift If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

The Service Desk Supervisor oversees daily IT operations, manages a team of IT professionals, and ensures the delivery of high-quality technical support and services. This role requires strong leadership, technical expertise, and effective communication skills to drive team performance and align IT services with organizational objectives. Experience: 3+ years in IT roles, with at least 1 years in a leadership or supervisory position. Key Attributes: Strong organizational skills and attention to detail. Ability to work under pressure and manage multiple priorities. Adaptability to evolving technologies and environments. Ready to work in Rotational shifts. If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

International Technical Voice Support Any graduate with min 1 yr exp in Technical Support/Service Desk Skills Required-MS Exchange/Windows Troubleshooting/O365 CTC- Upto 4 LPA WFO-5 days working Night shifts Immediate Joiner Location -Hyderabad

Greetings from Invensis Technologies walk -Intervew Between 9AM to 6PM Network Support Engineer Job Description Roles and Responsibilities Installing new software & hardware (servers, computer workstations, Projector, etc.) Maintain and administer servers & related infrastructure consisting of Cisco Switches, Cisco Routers, Firewall, LAN and VPN. Troubleshooting network faults connected to Data and Voice. Training new staff on the company IT environment and also maintaining IT team for any Technical Help and Guidance. Planning future improvements, suggesting IT solutions to business problems Good Knowledge of Windows, Unix/Linux systems and scripting Good understanding of switching and routing techniques. Maintain IT support team with HELP Desk or Ticketing activity. Hands-on experience in maintenance of Data center, Syslog server, Proxy server, etc., Qualification: Bachelors Degree or Masters Degree in IT-related streams Any IT certification is an added advantage 3-6 years of hands-on Experience of IT supporting role and responsibilities in Data and voice Network. Venue Adress : Address: 1321, 100 Feet Ring Rd, Sarakki Extension, next to honda show room, Marenahalli, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078 0 Floor Salary Package : up to 4LPA Immediate Joiners Point of Contact: M Sarathy HR Cell : 9620896669 Carry Hard copies of resume : offer Letter and Last 3 Months Payslips with reliving Letter

Job Description- System Engineer An experienced and motivated System Engineer to oversee and manage a range of functions related to Vessel IT Infrastructure. This role will involve direct responsibility for System Monitoring & Alerts on Sophos, SOP Documentation, Monitoring Patch Management, Backup Exercises, Co-ordinate Penetration testing. The successful candidate will play a key role in ensuring the reliability, security, and efficiency of our Vessel security Operations, reporting to group information Security manager in Singapore. To ensure a seamless transition and effective integration of the candidate into the work operations required knowledge transfer will be conducted at the location. Roles & Responsibilities: Formulate, develop, implement, comply, and enforce IT related policies, processes, guidelines, protect IT computer networks (computer workstations, computer servers, printers, wireless systems etc.) and application systems (online, database etc.) against computer intrusions, unauthorized access, and other malicious misuses. Familiarity with tools such as ConnectWise, Sophos, Rapid 7, Freshdesk (Ticketing System), OneNet, and similar platforms is advantageous. Deal with Tier 2/3 problem-solving in a timely efficient manner Lead the creation, review, and maintenance of Standard Operating Procedures (SOPs) related to IT operations. Ensure documentation is up-to-date, accessible, and aligns with industry best practices. Execute a vulnerability management strategy across all environments as directed by the group, coordinate with vendor for implementations and validate successful implementation. Plan, execute, and assess regular backup and disaster recovery exercises to maintain data integrity and system resilience. Continuously refine backup strategies and disaster recovery plans based on exercise outcomes. Mentor, and fostering a culture of collaboration and continuous improvement. Provide guidance, set objectives, conduct performance evaluations, and promote professional growth.

HIRING FOR TECHNICAL SUPPORT Min 1yrs exp Loc: - Gurgram CTC UPTO:-7-8LPA SKILLS:- DNS, DHCP, Troubleshooting, ticketing-tools 5 days working Rotational shift **immediate joiners** For more details sakshitiwari.img@gmail.com 8448387768(SAKSHI)

Role- Tech Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Looking for immediate joiners only. Excellent communication skills (International Voice process) is non-negotiable. Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.). Research issues and resolves technical problems. Qualifications Experience Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred) Written and verbal communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience Contact Details- 8115242149- ar00824296@techmahindra.com (Archil Rathore) Drop your cv on the mentioned number

Job Title: L2 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L2 Service Desk Engineer is responsible for handling day to day responsibilities assigned and more complex technical issues that are escalated from the L1 team. This role requires a deeper understanding of IT systems, networks, and troubleshooting methodologies. The ideal candidate will have experience in diagnosing and resolving more advanced technical problems and providing a higher level of customer service. Key Responsibilities: • Handle escalated incidents and service requests from L1, ensuring timely resolution and communication with end-users. • Diagnose and resolve complex technical issues, and application-related problems. • Conduct root cause analysis on recurring incidents and work on implementing permanent solutions. • Work closely with other IT teams to resolve issues that require specialized knowledge or software changes. • Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides. • Provide guidance and support to L1 engineers, including training on new technologies and troubleshooting techniques. Qualifications and Required Skills: • Candidate should have sound knowledge of Linux, Windows & VMware • Exposure towards Windows Server Support and Active Directory. • Assisting users on Remote tools • Knowledge on System Health Checks and Monitoring Alerts • Knowledge on different virtualization platform will be added advantage. • Good practical working ability with VMware. • Able to communicate effectively with internal customers. • Experience working on Vmware vSphere administration skills. • Hands on experience on VNC, NX and tiger VNC • Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s • Work experience on L2 Service or Incident support. • Ability to read logs. • Good knowledge and understanding of Virtual Machines, Windows/Linux Server • Certification Preferred: Vmware, RHCSA • Excellent analytical and problem-solving abilities. • Strong communication skills, both verbal and written. • Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail. • Good understanding of operational framework like ITIL and operations process.

Job Title: L1 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L1 Service Desk Engineer is the first point of contact for end-users seeking technical assistance. This role involves providing support and troubleshooting over voice, chat and email, including password resets, software installations, and resolving software issues. The ideal candidate should have excellent communication skills, a strong understanding of computer systems, and the ability to work under pressure. Key Responsibilities: • Log, categorize, and prioritize incoming incidents and service requests via phone, email, and chat. • Provide first-level support for basic technical assistance, including password resets, software installations etc. • Maintain clear and concise communication with end-users, keeping them informed of the status of their requests. • Escalate unresolved issues to L2 or appropriate teams within expected timeframe. • Document/Update the solutions and knowledge base articles for future reference (5 documents per week). • Ensure all tickets are resolved within the agreed SLA (Service Level Agreement) and timely follow up with users to ensure satisfaction. • Ensure compliance tickets are being addressed on priority and are resolved within 5 working days. • Hands-on experience on One Drive, Intune, Teams, and O365 applications. • Experienced in MAC OS X Mojave, High Sierra, and Catalina. • Deploying remote installation software. • Basic knowledge of SCCM • Good Knowledge of VPN and Network devices. Qualifications and Required Skills: • Bachelors degree in computer science, Information Technology, or related field, IT-related certifications (e.g., CompTIA A+) are a plus. • 0-2 years of experience in a technical support role. • Strong verbal and written communication skills with US accent • Excellent Customer handling skills. • Excellent problem-solving skills. • PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc. • Basic understanding of Windows and Mac OS. • Comfortable to work in 24/7 environment, motivated to work in a fast-paced environment and handle multiple tasks simultaneously. • Good understanding of operational frameworks like ITIL and operations process

Perform and support for provisioning access in ticketing tools, financial reporting, and booking accounting. Drive overall performance and manage various work-types in ticketing tool i.e Service Now. Responsible for subject matter expert, delivering results as per Service Level Agreement targets / timelines. Audit/Review process related decisions and work output. Produce reports that help to gauge process performance. Actively participate in project meetings to drive business results. Steer process meetings / calls to a logical conclusion . This position is responsible to Perform and support on provisioning access requests, access recertifications and financial reporting Knowledge of ticketing tools i.e Service Now, CPAM Access provisioning request and Password reset Strong knowledge of data analysis and data manipulation Strong knowledge of MS Excel, Power point, Work-Flow diagrams, and MS Word Knowledge of VBA, Alteryx and Power-Automate Basic knowledge of Power-BI Tool Good knowledge of financial reporting and accounting. Ability to communicate effectively both orally and in writing with various levels of management, including translating complex ideas and data into actionable steps for business units. Knowledge of reconciliation report and financial transactions. Knowledge of booking accounting using general Ledger. Having good knowledge of balance sheet and prepare the balance sheet report. Support Treasury team by preparing tax Audit reports i.e, Bank fees analysis, Annual bank attestation and foreign Bank and Financial account report for global region. Analyze and research all discrepancies in excel and people soft. Perform mid-month, month-end, and quarter-end activities as per defined process Interact with all teams via email & phone to produce output and manage issues in timely manner Ability to interact with stateside for maintaining all the reports accurately for auditing purposes. Ability to independently handle adhoc requests Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment.

Perform and support for provisioning access in ticketing tools, financial reporting, and booking accounting. Drive overall performance and manage various work-types in ticketing tool i.e Service Now. Responsible for subject matter expert, delivering results as per Service Level Agreement targets / timelines. Audit/Review process related decisions and work output. Produce reports that help to gauge process performance. Actively participate in project meetings to drive business results. Steer process meetings / calls to a logical conclusion . This position is responsible to Perform and support on provisioning access requests, access recertifications and financial reporting Knowledge of ticketing tools i.e Service Now, CPAM Access provisioning request and Password reset Strong knowledge of data analysis and data manipulation Strong knowledge of MS Excel, Power point, Work-Flow diagrams, and MS Word Knowledge of VBA, Alteryx and Power-Automate Basic knowledge of Power-BI Tool Good knowledge of financial reporting and accounting. Ability to communicate effectively both orally and in writing with various levels of management, including translating complex ideas and data into actionable steps for business units. Knowledge of reconciliation report and financial transactions. Knowledge of booking accounting using general Ledger. Having good knowledge of balance sheet and prepare the balance sheet report. Support Treasury team by preparing tax Audit reports i.e, Bank fees analysis, Annual bank attestation and foreign Bank and Financial account report for global region. Analyze and research all discrepancies in excel and people soft. Perform mid-month, month-end, and quarter-end activities as per defined process Interact with all teams via email & phone to produce output and manage issues in timely manner Ability to interact with stateside for maintaining all the reports accurately for auditing purposes. Ability to independently handle adhoc requests Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment.

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools