1508 Ticketing Tools Jobs - Page 26

Support apps, troubleshoot crashes, installs, logins; assist users via chat/email/call; escalate complex issues; maintain logs and knowledge base for resolutions. Contact\ Whatsapp +9191549 53075 \ yinsareo@livecjobs.com *JOB IN HYDERABAD* Required Candidate profile Any graduate Min2 yrs exp in customer support Excellent spoken and written skills Open to night shifts

Troubleshooting, printer installation , Preferred candidate profile Perks and benefits

We are looking for a proactive and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware, software, and other IT-related issues to ensure smooth day-to-day operations for end-users. Key Responsibilities: Provide first-level support to end-users for hardware, software, and networking issues. Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals. Set up and support user accounts, permissions, email, and Active Directory profiles. Troubleshoot operating system issues (Windows/Mac OS) and software applications. Coordinate with vendors for h...

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT envi...

About US: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and detail-oriented Associate Operations Manager to support and oversee on-site IoT installations and ensure smooth field operations. The ideal candidate will be responsible for coordinating with internal teams, guiding field engineers, managing inventory, and ensuring timely exe...

Hello, We are hiring for Technical Support International Voice for one of the Big4 Client. Kindly reach me - sangeeta.p@dynpro.in/ WhatsApp- 9938562573 Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support International Voice Process Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Only Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Key Responsibilities Technical Support: Provide expert-level technical support to customers via phone, email, and remote sessions. Diagnose and troubleshoot application issues, including performance problems, bugs, and configuration errors. Work with customers to understand their technical environment and requirements. Issue Resolution: Analyze, identify, and resolve complex technical problems in a timely manner. Collaborate with internal teams, including development and QA, to escalate and resolve issues. Document troubleshooting steps and solutions in the knowledge base. Customer Interaction: Communicate effectively with customers to understand their issues and provide clear, concise updat...

Position Overview We are seeking a dedicated and detail-oriented IT Asset Executive to join our dynamic team in Navi Mumbai. This full-time position offers an exciting opportunity for individuals with a passion for IT asset management and a desire to contribute to the efficiency of our operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in managing the lifecycle of IT assets, ensuring optimal allocation and utilization. Key Responsibilities Manage the allocation and tracking of IT assets throughout their lifecycle, ensuring compliance with company policies and procedures. Utilize ticketing tools to address asset-related issues and mainta...

Position Overview We are seeking a dedicated and skilled individual to join our team as a Service Desk professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in Noida and offers a competitive annual salary of 3,50,000 . Key Responsibilities As a Service Desk professional, you will be responsible for: Managing and resolving incidents and service requests in a timely manner. Utilizing ticketing software to track and document all inte...

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures th...

We are looking for ServiceDesk Engineer for Noida Experience: 2 to 6 Years Location : Noida Please send updated resume below mail ID : nikithaa@infinite.com Roles And Responsibilities: Enable and guide end users in using self-help tools for basic software and hardware issues. Support incident and service request reporting. Assist with password reset tools and account recovery processes. Respond to how-to queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting). Log, categorize, and track incidents and requests to closure. Handle escalated issues requiring specific application knowledge or advanced tr...

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the con...

Description: As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across tea...

[ Please note the salary for this role is fixed. It's 240,000 Yearly CTC. In hand you will get Approx. 16,000/- Monthly. Except this also you will get PF, ESIC(Health insurance benefit & 7000 Bonus once you complete 1 Year in this organization. After completion of 1 Year you will get eligible for appraisal according to your performance. Position - Technical Support Executive Qualifications and Skills Computer Science Graduates / Freshers B.E or B.Tech or B.SC in Computer Science who are looking for their 1st job in a reputed MNC are eligible to apply for this post . Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills . Exc...

Provide L1/L2 technical support via calls. Troubleshoot hardware/software issues, resolve tickets, and ensure SLA compliance. Use tools like ServiceNow. Collaborate with teams to deliver timely IT solutions and excellent customer service.

Position : Field Engineer Exp : min 0.6 years Location : Maharashtra, Punjab, UP, West Bengal, Odisha, Rajasthan, Delhi, Bilaspur, Haryana Shifts : General Shifts, 6 days Excellent Communication Skill CCNA / Hardware & Networking Certification is must Below is the job description : Desktop Basic knowledge of troubleshooting Outlook installation, should be aware of what is outlook. Networking Basic knowledge Printer installation Should identify desktop & laptop parts. Exp candidate prefer

Role: Operations Manager | Technical support Skills: International Voice, Technical Process, Voice/Blended Looking for Female candidates only Exp: Min 8 years Location: Pune Notice- Immediate-30 days(max) Contact- divyam@genesishrs.com |8905344933

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the ...

Managing production incidents to resolution with standard incident management processes. Conducting the training sessions across the teams/new joiners Planning and organization & working well with Virtual Team Experience in helpdesk environment. Required Candidate profile Proficiency in tools like ServiceNow. Preferably ITIL certified professional Strong analytical, communication, presentation and reporting skills Kindly Share Resume On Whatsapp 9279264094 (Ganesh)

Job Title: International Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality st...

Good understanding of OSI model and, TCP/IP protocols. Good Troubleshooting skill on issues related to IPSec/SSL VPN, Firewall Access rule, Routing, Switching, NAT, VLAN, User Authentication, DNS, WINS, DHCP, and Debugging. IPSec VPN interoperability issues. Implementing technical event management / incident handling procedures, incident escalation, and technical investigation when needed. Suggesting improvements in the operations and processes to make the system full proof. Rendering technical support / training to clients for resolving critical technical issues. Knowledge on Lucent Brick, Fortigate, Sonicwall, Checkpoint and Watch guard.

About Spyne At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea using AI-powered visuals to help auto dealers sell faster online has now evolved into a full-fledged, AI-first automotive retail ecosystem. Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we re scaling at breakneck speed: Launched industry-first AI-powered Image, Video & 360 solutions for Automotive dealers Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch Gearing up to onboard 10K+ dea...

Job Title: Service Support Executive Company: Zaco Computers Private Limited Web: www.zacocomputer.com Contact : 9321709162 ( Call / Whatsapp) Location: Goregaon, Mumbai About: Zaco Computer Pvt Ltd is established in 2000, we provide the best IT hardware, server hard drives, server motherboards, IT server maintenance, new and refurbished servers along with IT Solutions for the corporate world. We simplify all complexities and offer our customers the best software and hardware solutions to support them with their problems related to information technology. Our goal is to offer our customers the right solution at the right price without compromising on quality. Responsibilities and Duties JD f...

Hiring for Service Desk Engineer for our MNC Client at Gurugram / Bangalore Exp - 6 months to 2 Yrs Budget - 2.6 LPA - 3 LPA Notice - Immediate 6 Days Working No CAB Facility Regular Shift JD - EXCELLENT COMMUNICATION IN ENGLISH IS MUST . What is VPN. How is VPN connecting? What are common issues you face for Ticket Raising? Which tool is used for Ticketing ? How to install Window 11? How will you resolve if the Wi-fi is connected but the internet is not working ? How to resolve Printer Troubleshooting ? Wi- Fi Troubleshooting? Interested can share cv at shivani.c@artechinfo.in or can call me back at 9193549698 . Thanks & Regards, Shivani Chaturvedi +91-9193549698 shivani.c@artechinfo.in

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews