2184 Ticketing Tools Jobs - Page 26

Role & responsibilities: Candidate should be available for 24 * 7 environment. Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions. Configure and troubleshoot d...

Key Responsibilities Provide end-user support for desktops, laptops, operating systems, and business applications. Act as a single point of contact for incidents, requests, and service follow-ups. Identify, evaluate, and coordinate with vendors for on-call/backup engineer support across PAN India. Negotiate service rates with vendors to ensure cost-effective solutions within defined budgets. Perform end-to-end follow-up on incidents until closure, ensuring SLA compliance. Support users with Windows OS, Hardware, MS Outlook, VPN, and network connectivity issues. Ensure adherence to IT processes, security guidelines, and documentation standards. Required Skills & Qualifications Any Graduate (T...

Job description Hiring for - Service Desk (Technical Support || International Blended) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should be Aware of PC/Laptop troubleshooting Both Hardware & Software. - Knowledge of networking and support, VPN, Active Directory. Qualifications : Experience with Min 6months-5 yrs of exp into technical support for international voi...

Hiring for Service Desk/ Engineer Role: Desktop Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

Your Role Strong experience in application support, incident management, and root cause analysis. Proficiency in troubleshooting web and enterprise applications Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, JIRA). Basic knowledge of databases (SQL/Oracle), scripting (PowerShell, Shell, Python), and monitoring tools. Excellent communication, leadership, and stakeholder management skills. About The Role - Grade Specific 39 years experience in application support, handling tickets and resolving business application issues. Skilled at diagnosing problems, analyzing symptoms, and troubleshooting application functionalities (e.g., access rights, allocations, interface issu...

We are seeking a highly organized and technically savvy Information Security Technical Program Manager (TPM) to drive cross-functional security programs, ensuring alignment between engineering, compliance, product, and business teams. The Infosec TPM will play a key role in the planning, execution, and delivery of critical security initiatives, with a focus on cloud security, secure SDLC practices, risk management, audit readiness, compliance, security awareness and policy/process governance. This role requires strong project/program management skills, a deep understanding of security best practices, and the ability to communicate effectively with both technical and non-technical stakeholder...

Job Description Position : Technical Support Engineer / Help Desk Engineer Industry : Telecom & Consumer Electronics Shift : US Shift (Night Shift) Project Type : Voice Vonage International Technical Support Experience : 1- 5 years Location :Chennai Employment Type : Full-timeExperienced Technical Support Engineer with hands-on expertise in handling inbound customer queries, device troubleshooting, and telecom support across multiple US-based projects. Proven ability to resolve technical issues with devices like Alexa, Kindle, Netgear routers, Roku, and antivirus solutions such as McAfee and AVG. Skilled in providing exceptional customer service through phone, chat, and email in high-pressur...

We are seeking a highly organized and technically savvy Information Security Technical Program Manager (TPM) to drive cross-functional security programs, ensuring alignment between engineering, compliance, product, and business teams. The Infosec TPM will play a key role in the planning, execution, and delivery of critical security initiatives, with a focus on cloud security, secure SDLC practices, risk management, audit readiness, compliance, security awareness and policy/process governance. This role requires strong project/program management skills, a deep understanding of security best practices, and the ability to communicate effectively with both technical and non-technical stakeholder...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and...

Act as the first POC for users via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service reqs in the Service Desk Troubleshoot basic IT and cloud-related issues Escalate unresolved issues to L2/L3 support teams

Experience: Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications.Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial.Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge. Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.Basic understanding of Cloud Infrastructure services & its concepts Must have the technical aptitude to learn, apply and solve technol...

We are seeking a highly organized and technically savvy Information Security Technical Program Manager (TPM) to drive cross,functional security programs, ensuring alignment between engineering, compliance, product, and business teams. The Infosec TPM will play a key role in the planning, execution, and delivery of critical security initiatives, with a focus on cloud security, secure SDLC practices, risk management, audit readiness, compliance, security awareness and policy/process governance. This role requires strong project/program management skills, a deep understanding of security best practices, and the ability to communicate effectively with both technical and non,technical stakeholder...

Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining the clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You will be the go-to person to restore services and ensure client satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you will be instrumental in maintaining service quality. Collaborating ...

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...

As an Analyst - Operations ROI (Practice Account Analyst), your role involves analyzing and interpreting data to provide valuable insights for all support aspects. Your focus will be troubleshooting and resolving issues remotely via phone, email, and available software. **Key Responsibilities:** - Proficient verbal and written communication skills. - Ability to work in night shifts. - Strong ability to work under pressure, with dedication to maintaining data integrity. - Ability to research, analyze, and sort information as needed. - Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. - Ability to follow instructions and excellent communication skills ...

As a Product Support Representative at FIS, you will be part of a dedicated team responsible for managing user access to various systems and applications while ensuring compliance with security policies. Your role will involve providing support coverage over weekends to FIS clients, working in rotational shifts, and collaborating with internal stakeholders such as Functional Product Support teams, Technical Support teams, and Development teams. **Role Overview:** You will be the first point of contact for all client requests raised over weekends from Friday evening IST to Monday morning IST. Your responsibilities will include monitoring queues for support requests, responding within SLAs, re...

Looking for L1 Support Engineers (Freshers) to deliver first-level IT support. Resolve hardware/software issues, escalate tickets & ensure smooth end-user operations. Strong knowledge on Hardware, Networking & Windows Server Required Candidate profile Graduates/Diploma with basic OS, hardware & networking knowledge. Strong problem-solving, communication & willingness to learn. Only Male Graduates (2017 to 2024) are eligible to apply

Role Overview: As a VMware System Admin [L1] with 2 to 4 years of experience, your role will involve providing System Admin Support Services to enhance service quality for business users. You will be responsible for installing and administering VMware solutions, defining multiple VMs on single hosts, supporting Windows and Linux OS on VMware, addressing incidents related to VMs, working on patching and RFCs, coordinating with other technical teams to address performance issues, proactively handling alerts, and ensuring timely closure of tickets. Key Responsibilities: - Install and administer VMware solutions - Define multiple VMs on single hosts - Support Windows and Linux OS on VMware - Add...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving a...

We are seeking a highly organized and technically savvy Information Security Technical Program Manager (TPM) to drive cross-functional security programs, ensuring alignment between engineering, compliance, product, and business teams. The Infosec TPM will play a key role in the planning, execution, and delivery of critical security initiatives, with a focus on cloud security, secure SDLC practices, risk management, audit readiness, compliance, security awareness and policy/process governance. This role requires strong project/program management skills, a deep understanding of security best practices, and the ability to communicate effectively with both technical and non-technical stakeholder...

Opening_Desktop Support Engineer_Navi Mumbai_Immediate Joiner Interview Mode - Face - to - Face CRITERIA - Male candidates are preferred Looking for only immediate joiners Only candidates from Bhopal can apply Should flexible to work in 24/7 rotational shift with 6 days working. Should have 1 to 4 years of overall experience in those as a Desktop Engineer 1 year on-paper. Should have Hands on experience on - End user support/Backup recovery//Troubleshooting/Active Directory/DNS/DHCP/Windows Patching/SCCM/Symantec/Ticketing tools/Blue Dum Error/Password Reset/Antivirus/Windows Server. Diagnose and troubleshoot voice-related issues, both hardware and software, Having knowledge of Telephony Gat...

Grab an Opportunity to be associated with CMS to serve as a part of Leading Government based project as IT Helpdesk Executive - Mumbai & Kochi Roles & Responsibilities: Extending technical support on application to end users Provide Help Desk support for reporting technical incidents / issues / problems with the system. The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs. Track each incident / call to resolution. Escalate the calls, to the appropriate levels, if necessary, as per the escalation matrix agreed upon Analyse the incident / call statistics and provide monthly reports including but not...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Spanish Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or app...