2184 Ticketing Tools Jobs - Page 28

Responsibilities; Work closely with our AWS Client Services & Analytics team to support them in fulfilling customer requests on AWS billing Responsible for recurring and ad hoc reporting for various internal stakeholders & customers Responsible for monthly, weekly, and yearly billing reports, trend analysis, and pricing calculations Maintain Data Hygiene Ensure accuracy and data integrity Analyzing all billing procedures and identifying opportunities for improvement Develop standard templates, and dashboards for various reporting metrics Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements Develop and maintain tr...

Role & responsibilities Strong technical proficiency; ideally in SQL Proficiency with Microsoft Office Suite and support tools (e.g., JIRA, Zendesk). Excellent written and verbal communication skills. Ability to coach, mentor, and provide constructive feedback. Strong troubleshooting, problem-solving, and judgment skills. Ability to manage multiple priorities in a fast-paced environment. Calm, confident handling of customer interactions across channels. Confidentiality in handling business and employee information. Ability to present ideas internally and externally (e.g.,annual conferences).

Min 1 Yr Exp Into Technical Support International Voice Must Have -Service Desk Voice Any Graduate Up to 5 LPA + Allowances and Incentives Night Shift Both Way Cab | 2 Days Off | WFO Absconded Cases Not Considerable Notice Immediate HR 8079009780

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues . 1 + yrs exp in customer service Required Candidate profile Exp:6 Months Location:Ahmedabad Gujrat Exp in an IT support, helpdesk, Previous experience managing incident reports and SLA adherence. Any Query: snehal@peshr.com/9137306440 Perks and benefits good salary package and hikes

Job Description Position: SailPoint Product Specialist (Customer Support) Location: Bengaluru, Pune, Mumbai Experience Required: 8-10 years Employment Type: Full-time Role Overview We are seeking a SailPoint Product Specialist (Customer Support) to join our Identity and Access Management (IAM) team. The specialist will provide expert support on SailPoint IdentityIQ/IdentityNow platforms, ensuring secure and compliant identity lifecycle management. This role will act as a technical escalation point for complex issues, work closely with HR-driven integrations, and play a critical role in maintaining IAM operational excellence. Key Responsibilities Manage and optimize SailPoint onboarding/offbo...

Role Overview: You will be responsible for L1/L2 Monitoring and Incident Management. Your day-to-day activities will include monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements. You must adhere to SLAs and follow up on issues with respective application teams. This role requires you to have excellent/good communication skills and the ability to manage shifts alone. Basic knowledge of Linux, Windows, and Networks is preferred. Key Responsibilities: - Monitor alerts and initiate Bridge Calls - Involve stakeholders and be available throughout the bridge call - Prepare Problem statements - Adhere to SLAs...

Job Title: Desktop Support Engineer L2 Location: Shankar Chowk, Gurugram Job Summary: We are looking for a Desktop Support Engineer with hands-on experience in supporting desktops, laptops, printers, and Microsoft applications. The ideal candidate should be skilled in troubleshooting hardware/software issues, managing user accounts in Active Directory, and working with ticketing tools. Key Responsibilities: Provide support for desktops, laptops, and printers. Configure and troubleshoot Microsoft Outlook and Office 365. Manage user accounts and permissions in Active Directory. Resolve technical issues via ticketing system. Perform hardware/software installations and upgrades. Requirements: 3+...

As a Technical Support Engineer at our company, you will play a crucial role in providing exceptional technical support to our customers. Your responsibilities will include: - Providing 24x7 technical support on rotational shifts - Troubleshooting and resolving issues related to SQL, APIs, and cloud platforms - Engaging with customers through phone, email, and chat channels - Collaborating with cross-functional teams to improve product support - Maintaining and contributing to knowledge base articles To excel in this role, we are looking for candidates who possess the following qualifications: - Strong SQL knowledge is a must-have - Understanding of APIs - Experience with AWS, Azure, or GCP ...

Role Overview: As a Systems Support Engineer at the globally expanding team, you will be an integral part of a dedicated group focused on providing exceptional support for the cutting-edge real-time product. Your role will involve efficiently resolving technology and functional issues across all products, taking ownership of user problems, and following established processes to ensure timely resolutions. You will play a key role in maintaining high standards of customer service and technical support. Key Responsibilities: - Provide first-tier phone and email support to users - Proactively address user issues and adhere to support request processes - Report critical business impact issues and...

1. Immediate availability L2, L1+ (5 to 9 years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations location Navi Mumbai have to travel to Customer data center/facility site as per their shift. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L2, L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Polic...

1. Immediate availability L2, L1+ (5 to 9 years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations location Navi Mumbai have to travel to Customer data center/facility site as per their shift. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L2, L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Polic...

Role & responsibilities Role Name: - Group Lead Location- Noida Address:- A-26 Sector- 83 Noida Uttar Pradesh Type of Job: - WFO No of days working in a week: - 6 days Shift- 9 AM- 6 PM Job Descriptions: - Group Lead A Service Desk Leadoversees the service desk's daily operations, focusing on team management, process optimization, and performance monitoring to ensure efficient IT support and high customer satisfaction. Key responsibilities include managing a team of analysts, ensuring Service Level Agreement (SLA) compliance, acting as an escalation point for complex issues, improving workflows, generating reports, and coordinating with other IT departments. Team Management and Performance S...

Qualifications 3 to 7 years of product support and customer service experience • Experience in both voice and non-voice support. • Experience in Software Product support is must and SAAS experience is preferred. • Excellent interpersonal, communication and collaboration skills • Good working on Office tools, CRM Tools & Suites like Zoho, Salesforce, CRM • Strong technical and problem-solving skills. • Able to articulate simple complex problems or issues. • SQL Experience is preferred. Role & responsibilities Provide technical support to customers. • Ability to meet corporate SLAs. • Troubleshoot and resolve technical issues related to our software products. • Collaborate with cross-functiona...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Job Role: Network/Desktop support Engineer Experience: 0 – 1 Year Qualification: Any degree (2017 to 2024) Gender: Male /Female Salary: 2.75Lpa to 3.50Lpa work Location: Chennai, Hyd , Bangalore Contact call/WhatsApp Sowmya HR 8124 404 404. Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

Analyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software. Responsibilities: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for re...

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For International Technical Support Voice / Service Desk with Leading IT Company. Job Locations : Hyderabad / Banglore & Pune Salary :-- Rs 4 LPA to Rs 5.50 LPA == for 1+ year of experience --- Rs 5.50 LPA to Rs 7.00 LPA-- - for 2+ years of experience -- ( salary as per last salary / Exp ) for Pune , Bangalore & Hyderabad Language: Proficient -- English (Read + Write + Speak ) Role purpose:--- Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Education : Bachelors degree in computer science, Information Technology, or related field (or equivale...

Role & responsibilities: 2-4 years of professional experience in desk research, data entry, KPO/BPO operations, or related administrative roles. Strong internet research skills, including basic Boolean search techniques and high proficiency with LinkedIn search and filters. Working knowledge of Microsoft Excel (sorting, filters, data validation, basic formulas) and comfort with structured data entry. Ability to follow detailed SOPs precisely and to maintain consistency across high volumes of repetitive tasks. Excellent attention to detail, organization, and time management; able to balance speed with accuracy. Clear written communication; able to summarize findings succinctly and escalate am...

Roles and Responsibilities * Provide desktop support to end-users, troubleshooting and resolving technical issues with their computers, printers, and other peripherals. * Install, configure, and maintain operating systems (OS) on desktop computers. * Configure Outlook email clients and troubleshoot issues related to email accounts. * Manage group policies for the organization's domain using tools like Active Directory. Desired Candidate Profile * 2-4 years of experience in desktop support or a related field. * Strong knowledge of OS installation, troubleshooting, and configuration. * Proficiency in configuring Outlook email clients and managing group policies. * Bachelor's degree in Computer...

Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple...

Role Overview We are looking for a System Support Analyst to join our Bangalore team. This role is critical in delivering high-quality support across enterprise systems and business processes. Youll work in a dynamic environment, collaborating with cross-functional teams, managing support operations, and driving continuous service improvement. Key Responsibilities Triage and manage support tickets, ensuring timely resolution and clear stakeholder communication. Set up and maintain project configurations based on commercial documentation. Support month-end activities including checks, timesheet compliance, and internal tool management. Monitor and maintain data quality across integrated syste...

As a SAP PS Professional at YASH Technologies, you will play a crucial role in implementing, supporting, and upgrading SAP PS projects across different domains. Your responsibilities will include: - Configuring SAP PS Module: You will have hands-on experience in setting up PS structures such as WBS, Network, Milestones, Cost Planning, Budgeting, and other project management activities. - End-to-end Implementation: You will be involved in the complete PS module cycle from project creation to settlement in various industries. - Integration Knowledge: You will work on integrating SAP PS with CO, FI, MM, SD, HCM, and PP modules, along with non-SAP applications. - Troubleshooting and Support: You...

As an L2 Support Engineer at the organization, you will play a vital role in providing efficient technical support, focusing on the healthcare and laboratory sectors. Your responsibilities will include: - Resolving complex technical issues escalated from L1 support - Utilizing your SQL expertise to analyze and troubleshoot queries effectively - Adhering to defined Service Level Agreements (SLAs) - Collaborating with internal teams and stakeholders to ensure clear communication - Being available to work in rotational shifts including weekends To excel in this role, you should possess the following qualifications: - A minimum of 2 years of experience in L2 support or related technical support ...

In this role as a Networking Managed Services Engineer (L2) at NTT DATA, your main responsibility is to ensure the operational continuity of our clients" IT infrastructure and systems. Here's an overview of what your day-to-day activities will entail: - Reviewing client requests and tickets, utilizing your technical expertise to efficiently and effectively resolve them - Serving as the go-to person for second-line support, handling incidents and requests of medium complexity - Proactively monitoring work queues, executing operational tasks, and updating tickets with the actions taken - Identifying, analyzing, and logging issues to prevent escalation - Collaborating with other teams and clien...

Hiring IT Support Engineers (Freshers) to provide first-level IT support Troubleshoot basic hardware/software issues. Escalate tickets & ensure smooth end-user assistance. Strong communication, problem-solving skills. Required Candidate profile Any Graduate/Diploma in IT/CS with basic OS, hardware & networking knowledge. Eagerness to learn & passion for IT support. Only Male Fresher Candidates (2019 - 2024) can apply