870 Ticketing Tools Jobs - Page 30

We are looking forward to hire SAP PI/PO Professionals in the following areas : Exp: 5 - 10 Years JD : Experience with SLD components- Technical system, Business system, Product, The software component, Software component version, etc. Experience in SAP PI architecture, ESR, iFlows, ICO, and BPM. Experience in handling web services. Knowledge of security modules, configuring encryption PGP, RSA module & keynote generation. Concepts of RSA algorithm. Experience in Enterprise Services (and Proxies) Knowledge of SAP ECC - focus on Partner Profiles, IDOC Layer, ABAP proxy, P2P, Master data. Expert in PI administration. Expert in using the standard Modules & Development of Custom Adapter modules. Expert in Java for developing User Defined Functions (UDF) and if necessary, Java Mapping. Familiar on how to use NWDS Tool. Desirable to have some ABAP knowledge and experience. Being a part of project implementations in both classical and Agile methods. At least 2 project/solution lead experiences in managing end-to-end SAP PI/PO Implementation projects. SAP PO certification: preferable. Good experience in CTS & CTS+ Transport mechanisms. Participate in cross-initiative reviews and guide other Module team members Good Communication skills. Ability to understand and implement different project development life cycle Methodologies. Familiar with handling Ticketing tools like ServiceNow/HPQC etc. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Roles and Responsibilities Provide desktop support to end users, troubleshooting hardware and software issues. Manage IT helpdesk tickets to ensure the timely resolution of customer queries. Utilize ticketing tools to manage service requests and prioritize tasks effectively. Do weekly center visits to do health checks and ensure smooth functioning of the IT systems.

Hi Mukesh, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process

Job Description Should be able to ensure that assets under the control of the IT organization are identified, controlled, and properly cared for throughout their lifecycle. Should be able Identify, control, record, report, audit, and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes, and relationships at level of detail justified by the business need. Should be able to account for, manage, and protect the integrity of CIs through the service lifecycle by working with the Change Management process to ensure that only authorized components are used, and only authorized changes are made. Should be able to ensure the integrity of configuration items and configurations required to control the services by establishing and maintaining an accurate and complete Configuration Management System (CMS). Should be able to maintain accurate configuration information on the historical, planned, and current state of services and other CIs.Should be able to support efficient and effective service management processes by providing accurate configuration information to enable decisions to be made at the right time. Interested candidates can apply with the help of below given link https://www.jobs.global.fujitsu.com/job/Service-Process-Controller-ITSM-982/982-en_US/

Roles and Responsibilities : Provide technical support to end users through Voice channels. Troubleshoot and resolve IT issues related to Active Directory, software applications, and hardware devices. Manage and prioritize tickets in the service desk system to ensure timely resolution of critical incidents. Collaborate with other teams to identify root causes of recurring issues and implement solutions. Job Requirements : 1-4 years of experience in an international voice process or technical helpdesk environment. Strong knowledge of IT service desk principles and practices. Proficiency in active directory management and troubleshooting techniques. Experience with ticketing tools such as Zendesk or similar platforms.

Roles and Responsibilities: Customer Service: Handle customer inquiries, requests, and complaints related to delivery of services. Provide customers with accurate information about resolution times and updates and engage the right personnel to ensure resolution Install and configure new IT equipment and software, ensuring compatibility and optimal performance. Manage inventory of IT equipment and supplies, tracking usage and ensuring adequate stock levels. Documentation and Record-Keeping: Maintain & Update ITSM Records in a timely manner. Verify and record completed tasks and service reports Coordinating with technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task Technical: Act as an escalation point of contact for onsite Technicians and guide to resolution on complex issues in End User Support. Relay real-time information, instructions, and updates to ensure smooth operations Emergency Response: Provide contingency support to help resolve issues on priority. Coordinate emergency responses to address unexpected situations Quality Assurance: Ensure that services meet quality and ITIL standards. To ensure that contractual metrices like SLAs and KPIs are met, review IT contractual service catalogues to ensure that services are delivered in line with scope Escalation Management: Assists in escalation management of issues raised in the field. Requirements: 5-8 years of experience in EUC Support on Windows, Office & Desktop \ Laptop Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like Service Now, Remedy etc. Has supported a team delivering IT Services in remote operations. Excellent written & spoken communication skills. Exposure to Vendor Management and Infrastructure Change Requests is an added plus. Required to work in 24X7 Shift Based Environment.

TCS -Face to Face Interview Bangalore 27th may 2025 Ony Interested candidates call me whattapp --7995348267 email-- bhavani@coventine.com Role & responsibilities Job Description: As a member of the team, his/her will be responsible to provide tier1and tier2 operational support for desktop, laptops and telephonyrequest within Qualcomm thatmeet a diverse set of businessrequirements which will include technical support for all IT related tasks like desktop hardware, including computers, printers, phones, network, PDA's, Windows, UNIX, and Linux systems. His/her should also be responsible for evaluating new technologies. Keen to solve problems within a collaborative environment. He/she should be responsible for addressing any crises which occur and need immediate attention. Provide tier1 and tier2 operational support for Qualcomm customers which includes: 1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done CST 2017 JD Ver 2.0 according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 DFS support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills please share me immediately openings bhavani@covenine.com whatpp 7995348267 emegency requirements please contact me 7995348267

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

We are looking for System Engineer L1 & L2 at Hyderabad location with 2+ years of experience possessing the following skills. Position System Engineer / Administrator L2 Level L1 & L2 Support Key skills Active Directory, Outlook, Domain, Anti Virus, O365, Hardware, Ticketing tool Work experience 1+ Years Location Hyderabad, Telangana Seniority level Mid-Senior level/ Senior Level Employment type Full time Job Function Data Centre Management Number of Vacancies 10 Industry Manufacturing Industry Education Graduate / Post graduate Reporting to Service Delivery Manager Windows Support 24/7, Rotational shifts & Need to relocate near location. Role & responsibilities Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office) Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8 & 10) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365. Installation and Managing of Antivirus products taking Regular data backup and restoration of data & mail backup of MS outlook (PST files). Installation, Configuration of Biometric devices. Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery. Managing of DNS, Active Directory, basic Window server Troubleshooting basic thin client issues. Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching). Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support. Share resume to below mail TEGULLA RADHIKA - 9121274475Mail - tegulla.radhika@precisionit.co.in

Desktop Support Engineer to provide technical support for H/W and S/W issues. Include troubleshooting, installing, &maintaining computer systems. Only Male Candidates Contact Name: Adithiya C. No : 6381386240 Location : Trichy, Tiruchirappalli

Role & responsibilities Customer Care Requirements: Excellent communication skills Education - Undergraduate or Graduate (UG with excellent communication skills) Should be excellent in communication Technical Support Role: Technical Support Process Technical Support for L1 & L2 Helpdesk, Providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration, Cloud Computing, DNS , Networking Support....ETC. Pune / Navi Mumbai Location Preferred candidate profile Excellent Communication Skills Perks and benefits Fix Salary 23k for Freshers Whats app your Resume : 8888850831 Praveen Call : 7391077622 / 7391077621 Book your Slot on WhatsApp @ 9623462146 All Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Pranya / Shafakat / pritpal Regards Dipika Sharma 9623462146

Key Responsibilities: Provide end-user desktop, hardware & software support Manage IT assets, installations, upgrades & troubleshooting Support trading/finance apps (Bloomberg, Refinitiv, CCIL, etc.) Remote support, ticketing via ServiceNow, printer support Maintain documentation, identify recurring issues, and drive fixes Work under high-pressure environments (Traders, Fund Managers) Requirements : Experience with ServiceNow, Windows/Mac OS, network patching Knowledge of financial apps and tools used in AMC setups Strong communication, customer service & problem-solving skills MCSE/ITIL certification preferred

Role & responsibilities Technical Support Specialist Desktop Support Engineer IT Service Desk Analyst Preferred candidate profile Ticketing tool and Inventory management (ServiceNow) Should have experience to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac Desktop Support Specialist with expertise in Windows, Microsoft Applications, and Network Fundamentals, with excellent communication and customer service skills.

Level I Service Desk Technician Responsibilities Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Perform post-resolution follow-ups to help requests or incidents. Research issues and resolves technical problems. Creating/updating knowledge articles and support processes functions Qualifications Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred) Exceptional written and verbal communication skills with SVAR score of 65 or above. Exceptional ability to multitask. Exceptional ability to adapt and learn new platforms and skills on the fly. Exceptional sense of urgency Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate . IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities include, but are not limited to: 1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7.This role will be working from Bangalore (BLR18) Corporate office. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.. Bachelor s degree/Diploma 6 months to 18 months of work experience. Good communication skills Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network

Must have Skill/Knowledge/Experience 5+ years of experience in IT support Microsoft Azure Active Directory (Azure AD) On-Premises Active Directory (AD) Microsoft Office 365 and Microsoft 365 Services Networking Fundamentals PowerShell Scripting Windows Operating Systems Ticketing Systems knowledge with Customer Service and Troubleshooting Skills Understanding patch deployment cycles and compliance reporting Experience with spam and threat filtering platforms Minimum Work Experience : 5+ years of experience in IT support International exposure with excellent written and verbal communication skills in English Optional Knowledge : Microsoft certifications (e.g., MCSA, MCSE, or equivalent) are a plus Database Administration experience with knowledge of SQL Servers and query language

Team Lead- IT Service Desk Req Exp- 4 Years in Technical Support Skills- Office365, Service Desk, Windows, MS Teams,Troubleshoot Any Graduate Notice- 0 to 30 Days Loc- Hyderabad CTC - 7 TO 9LPA 5 Day's Working | US Shifts | WFO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Work with little or no supervision to provide incident resolution for a tier 0 Managed File Transfer(MFT) environment Accurately document customer issues, their resolution and provide workarounds as applicable Interface with other teams within the department to ensure escalations are handled Provide on call support on a rotating basis Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor's degree and/or 3+ years of Managed File Transfer (MFT) experience 3+ years of experience in a MFT environment 3+ years of experience working in a trouble shooting role 3+ years of experience with network connectivity and communication protocols (FTP, SFTP and HTTPS) 3+ years of proficiency with Linux and Windows platforms Solid knowledge of IT Network and Security protocols Create knowledge base articles (FAQ/Solutions) that provide technical value to users Understand IT operational policies and security requirements Understanding of networks, scheduling systems and monitoring tools Preferred Qualification 3+ years of experience with a ticketing system, ServiceNow At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Technical Support Lead We are looking for an experienced and driven Lead Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction. Preferred candidate profile Responsibilities: • Lead a team of support engineers, providing technical guidance, mentoring, and performance management. • Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaboration. • Serve as a technical escalation point and customer-reported product issues requiring in-depth analysis and troubleshooting. • Maintain strong communication with customers and internal stakeholders to ensure timely updates and resolutions. • Interface with Engineering and Product teams to escalate unresolved product defects and contribute to long-term fixes. • Develop and maintain internal knowledge base articles, troubleshooting guides, and runbooks. • Monitor and report team KPIs, including ticket volumes, resolution times, and SLA adherence. • Conduct root cause analysis and post-mortems for recurring or major customer incidents. • Drive continuous improvement in support processes, tools, and automation to reduce resolution times and case volume. • Assist in hiring, onboarding, and training new support engineers. Qualifications: • Bachelors degree in computer science, Information Systems, or a related technical field, or equivalent practical experience. • 5+ years of experience in technical support or product support roles, including at least 2 years in a senior or lead capacity. • Strong troubleshooting skills and experience working with software products, Web APIs, server and network administration, system configurations and customer environments. • Experience in SaaS, enterprise software, or B2B platforms is preferred. • Familiarity with Azure Cloud, MS SQL, scripting, or debugging tools is a plus. • Hands-on experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and remote support tools. • Excellent verbal and written communication skills, with the ability to translate technical concepts to both technical and non-technical audiences. • Demonstrated experience handling critical escalations and interfacing directly with customers and engineering teams. • Ability to prioritize effectively, manage multiple issues simultaneously, and work in a fast-paced environment

Job Title: IT Analyst Company: New Era Technology www.neweratech.com Location: Client Office, Bangalore (Onsite) Employment Type: Full-Time | Permanent Role with New Era Technology Work Mode: 24/7 Rotational Shifts (Including Night & Weekend Support as per schedule) Job Summary: New Era Technology is hiring dynamic IT Analysts to join our team in Bangalore. This is a full-time role where you will act as a Level 1 Technical Support Executive, managing inbound calls and ticket-based queries from internal users. Key Responsibilities: Act as the first point of contact for internal IT technical support queries via phone, tickets, or chat. Handle and resolve procedural, process, and technical issues raised by internal users. Accurately log all support requests and follow through to resolution using ticketing tools. Take ownership of reported issues and ensure effective resolution within SLAs. Escalate complex cases following the escalation path while ensuring timely follow-up. Recommend process improvements or procedural changes to enhance service delivery. Collaborate closely with the internal IT and service desk teams to ensure user satisfaction. Participate in rotational shifts including night shifts and weekends as required. Candidate Requirements: Graduate degree (Computer Science / Electronics preferred). Excellent communication skills verbal and written (English). Willingness to work in 24/7 rotational shifts including night and weekend support. Strong interpersonal skills with an ability to communicate clearly with IT and non-IT staff. Preferred Qualifications (Added Advantage): Minimum 6 months of experience in international technical support / service desk roles. Certification/training in IT support (e.g., CompTIA, Microsoft, ITIL). Familiarity with Windows OS, MS Office, ticketing systems, and remote desktop tools. Strong troubleshooting, analytical, and multi-tasking skills. Ability to work independently in high-pressure or critical situations.

JD: • Experience: Minimum of 10 years of experience in IT operations, incident management, and leadership roles. • Technical Expertise: Strong technical background with expertise in IT infrastructure, systems, and applications. Proficiency in troubleshooting and resolving complex technical issues. • Leadership Skills: Proven ability to lead and manage a team, with excellent interpersonal and communication skills. • Problem-Solving: Exceptional problem-solving skills and the ability to make quick, effective decisions under pressure. • Process Improvement: Experience in implementing process improvements and best practices in IT operations. • Communication: Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders. • Documentation: Proficiency in maintaining accurate records and generating detailed reports. • Compliance and Security: Knowledge of IT compliance standards and security protocols. • Analytical Skills: Ability to conduct root cause analysis and develop preventive measures. • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in ITIL, PMP, or similar are preferred.

Job description Greetings from KVC CONSULTANTS LTD!! Job description We Are Hiring For Leading IT Company. Job Locations : Hyderabad- Gachibowli PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,BANGALORE SD HYDERABAD SD WITH YOUR RESUME . HR REBA 9628373764 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload distribution to optimize efficiency. Use appropriate tools and methodologies to diagnose and resolve end-user support queries, restoring systems and networks to optimal performance levels. Coordinate setup activities for IT devices and systems, ensuring smooth installation and monitoring their performance to prevent or limit service disruptions. Develop and maintain support documentation to assist IT teams and end-users in troubleshooting and minimizing the impact of unexpected outages. Generate and share regular reports with management and stakeholders, providing insights into ticket statuses, resolution trends, and overall service desk performance. Document and update Standard Operating Procedures (SOPs) for assigned areas, ensuring consistency and efficiency in IT support operations.

Technical Voice Process | Service Desk Criteria-Any Grad with min 1 year exp in Int. Technical Support/Service Desk CTC-4 to 6 LPA + Variables WFO-5 Days Working 24*7 Shifts Immediate Joiner Location-Bangalore & Pune Excellent Comms Required

Job Description We are hiring L1 and L2 NOC Engineers with mandatory hands-on experience in monitoring and ticketing tools . The selected candidates will be responsible for 24/7 network and infrastructure monitoring, incident handling, and support escalation to ensure service continuity and performance. Key Responsibilities L1 NOC Engineer 24x7 monitoring of IT infrastructure using enterprise-grade tools (e.g., PRTG, Zabbix, SolarWinds, Nagios, Prometheus, etc.). Log and manage incidents/tickets using ITSM tools like ServiceNow, Freshservice, ManageEngine, Jira Service Desk, etc. Perform basic troubleshooting of alerts related to network, servers, or applications. Escalate unresolved issues to L2 or relevant teams with complete documentation. Follow SOPs and SLAs strictly for incident acknowledgment and resolution. Maintain shift logs, incident records, and provide timely updates to clients/stakeholders. L2 NOC Engineer Handle escalated issues from L1 and perform advanced troubleshooting of networks, servers, and cloud infrastructure. Deep dive into logs, performance metrics, and alerts to identify root causes. Work closely with ISPs, vendors, and internal teams to resolve issues within SLA. Perform routine checks, patching, and preventive maintenance. Configure and fine-tune monitoring and alerting systems. Provide detailed incident and RCA reports, and train/mentor L1 engineers. Must-Have Skills For L1: Minimum 1 year of experience in monitoring and ticketing environments. Familiarity with monitoring tools (e.g., PRTG, Zabbix, Nagios, SolarWinds). Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.). Strong analytical and communication skills. Ability to work in rotational shifts including night shifts. For L2: Minimum 2 years of experience in NOC operations and tools. Expertise in monitoring systems and ticket lifecycle management. Proficient in troubleshooting LAN/WAN, Windows/Linux servers. Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching. Experience with escalation handling and RCA preparation. Preferred certifications: CCNA, CCNP, MCSA, RHCE, ITIL. Preferred Tools & Platforms Monitoring: Zabbix, PRTG, SolarWinds, Grafana, Prometheus Ticketing: ServiceNow, Freshservice, Jira Service Desk, ManageEngine Others: SNMP, Syslog, Log analyzers, ITIL-based workflows