2184 Ticketing Tools Jobs - Page 25

Notice Period: Immediate . Employment Type: Contract Linux Engineer Must be RedHat Certified and ITII Foundation certified. Working experience Over 6 years in fats paced UNIX environment. Excellent communication and articulation skill Ability to drive interaction with senior stakeholder. Comfortable to work in APAC/EMEA and weekend Unix Administration and troubleshooting skills, clear concepts Of L VM, user Management & Operating system Troubleshooting on filesystem & user access related issues. Deep understanding Of UNIX OS & Troubleshooting on various UNIX OS Issue Knowledge Of automation, Chef, powerbroker technologies AWS cloud knowledge would be added advantage Experience in Remote trou...

We're looking for a proactive and tech-savvy IT Support Technician (Level 1) to join our team! If you're passionate about solving technical issues and enjoy helping others, wed love to hear from you. Responsibilities: Provide first-level technical support via phone, email, chat, or in person Diagnose and resolve hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and other IT peripherals Log and update service requests in the ticketing system Escalate unresolved issues to Level 2/3 support teams when necessary Requirements: Strong problem-solving and communication skills Hands-on experience with IT hardware and troubleshooting Familiarity with...

About ProcDNA: ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 350+ across 8 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn't just encouraged; it's ingrained in our DNA. Ready to join our epic growth journey? Role & responsibilities: Provide Level 1 technical support to end users via in-person, phone, or remote sessions. Troubleshoot and resolve issues related to des...

About the job We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve peoples lives. Were also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? To provide an effective and efficient service to P&C colleagues and the business in HR systems as Tier 2 support, Employee Life Cycle and production of management information to aid organization design activities, HR information provision and HR service delivery. What you will be doing HR SYSTEMS Provide Tier 2 Support for Workday related querie...

Info security, TPM,Paytm Money We are seeking a highly organized and technically savvy Information Security Technical Program Manager (TPM) to drive cross,functional security programs, ensuring alignment between engineering, compliance, product, and business teams. The Infosec TPM will play a key role in the planning, execution, and delivery of critical security initiatives, with a focus on cloud security, secure SDLC practices, risk management, audit readiness, compliance, security awareness and policy/process governance. This role requires strong project/program management skills, a deep understanding of security best practices, and the ability to communicate effectively with both technica...

Requirements for App Support Engineer: Have minimum 3+ experience is providing product support for frontend applications Must know on the support process for production operations Worked as L2/ L3 engineer primary operation being L2 Good knowledge of SQL as L2 engineer, he/she will use SQL as a tool to debug production issues Knowledge on insurance is good to have but not must

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Key Responsibilities: Team Leadership & Supervision: - Lead and mentor a team of Team Leaders and Customer Support Executives. - Monitor team performance, adherence, and discipline across shifts. - Conduct team briefings, daily huddles, and performance evaluations. Customer Experience & Service Delivery: - Ensure timely and effective resolution of customer queries, issues, and escalations. - Track and improve key customer metrics including CSAT, FCR, NPS, and AHT. - Analyze customer feedback and implement action plans to enhance service quality. Quality & Process Improvement: - Work closely with the Quality team to drive error reduction and coaching initiatives. - Conduct RCA (Root Cause Ana...

Solve hardware & software issues for desktops/laptops Install, upgrade, and maintain systems Set up new users, manage accounts & access Support MS Office, printers, networking, office 365 support

Roles and Responsibility Provide exceptional customer service and support to passengers. Handle passenger inquiries and resolve issues professionally and courteously. Collaborate with other teams to ensure seamless operations and high-quality service delivery. Develop and maintain thorough knowledge of airline procedures and protocols. Assist passengers with baggage handling and boarding processes. Ensure compliance with company policies and procedures. Job Requirements Minimum 2 years of experience in a related field, preferably in the aviation industry. Strong communication and interpersonal skills are essential. Ability to work well under pressure and handle multiple tasks simultaneously....

Roles and Responsibility Provide exceptional customer support through various communication channels. Respond to customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain a thorough understanding of products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve customer support processes and procedures. Job Requirements Proven experience in customer support, preferably in an international setting. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work in a fast-pace...

Roles and Responsibility Provide exceptional customer support through various communication channels. Respond to customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain a thorough understanding of products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve customer support processes and procedures. Job Requirements Proven experience in customer support, preferably in an international setting. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work in a fast-pace...

Roles and Responsibility Provide exceptional customer support through various communication channels. Respond to customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain a thorough understanding of products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve customer support processes and procedures. Job Requirements Minimum 2 years of experience in customer support, preferably in an international setting. Strong knowledge of customer support principles and practices. Excellent communication and problem-solving skills. Ability ...

Role Objective: We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency. Key Responsibilities: Provide 1st and 2nd line technical support for LIMS application. Design, write, and debug VB (Visual Basic) scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform. Develop and maintain VB scripts for laboratory instruments related calculations Develop and maintain VB scripts for au...

Preferred Candidate profile: 3-8 yrs of experience in SD can apply comfortable with rotational shift. Good knowledge of laptop desktop troubleshooting Good experience of service desk Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server Key Responsibilities: - Responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email. Identify and escalate tickets requiring urgent attention and action. Log all contacts and document all the activities accurately and completely within the incident management tool. De...

Role & responsibilities Coordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority. Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. Escalate work orders to second level IT support and third level IT support as required. Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems. Develop help sheets, solutions and FAQ list for end users. Develop standard operating procedures for IT support staff that outline how problems are identified, d...

Any Graduate with Minimum of 1 year exp in technical support Location :- Pune Salary :- 3 LPA - 7 LPA Candidates must have exp with voice process For more Info Call or WhatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with Minimum of 1 year exp in technical support Excellent communication skills Immediate Joiners Perks and benefits Cab Faclities Performance Based Inc

Job Title: Sr Help Desk Support Engineer Location: Ahmedabad Experience: 4 to 5 years Employment Type: Full-time Work Mode: (On-site) Job Summary: We are seeking a skilled and experienced Sr Help Desk Support Engineer to provide advanced technical support and troubleshooting to end-users. You will be responsible for handling escalated issues from the L1 team, resolving complex technical problems, and ensuring high customer satisfaction and also Team Handling. Key Responsibilities: Act as the second point of contact for end-users, handling escalations from L1 support. Troubleshoot hardware, software, and network issues via phone, email, or remote access. Monitor ticket queues and ensure timel...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company IN HYDERABAD BANGLORE PUNE (Immediate Joining) SALARY STRUCTURE :--- Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promp...

Dear All, We are hiring for one of our client for the Service Desk analyst role. Location : Hyderabad, Financial District, Nanakramkuda . Responsibilities: Act as the first point of contact for users reporting IT issues or requesting services. Log, categorize, and prioritize incidents and service requests in the ITSM tools. Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts. Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. Provide remote support using remote access tools and follow documented procedures and knowledge base articles. Ensure accurate documentation of all user interactions and...

Role Application Support Engineer - Level 2 Support Exp 2 to 4 yrs Location Mumbai (Thane) Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm . (No transportation provided) Working Days - 6 days (Monday to Saturday) Primary Skill Set - We need L2 level support folks (techno functional candidates) who have supported General Insurance Projects Key Responsibilities: Provide Level 2 support for business-critical applications in the general insurance domain. Investigate and resolve incidents, service requests, and data-related issues escalated from L1. Monitor application health and performance, respond to alerts, and perform basic troubleshooting. Collaborate with L3, development, QA, and other te...

Role Application Support Engineer Exp 2 to 5 yrs Location Mumbai (Thane) Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm . (No transportation provided) Working Days - 6 days (Monday to Saturday) Primary Skill Set - We need L1 support folks who have supported Dotnet based applications, who can troubleshoot issues . General Insurance Experience is highly preferred Application Support Engineer Responsibilities: Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Troubleshoot and rectify application issue...

Role & responsibilities Excellent communication skills to attend to/resolve client issues on calls/chat/mail. • Experience in using ticketing tools. Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory • General support knowledge of Operating systems across various platforms and basic concepts of networking Productivity applications like Microsoft office tools. • Open to work in 24*7 and work from office environment • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Preferred candidate profile Excellent Communication Must be comfortable working from the off...

Hiring for international voice process technical support , service desk role Any graduate with min 1 year of exp in tech support Salary is upto 5LPA 5 Days working 2 Rotational weekoff For more info call/ what's app Tanisha 8149425791 Required Candidate profile Looking for immediate joiners Excellent communication skills is mandatory Any graduate with 1 year of relevant experience Perks and benefits Two way cab facility Performance based incentives

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The network, whether physical or virtual, relies on a large staff to keep it running 24x7 and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operators construction, maintenance, activation and trouble management functio...