1508 Ticketing Tools Jobs - Page 27

Job_Description":" JOB Description for Linux System Admin L2 Customer Name Axis Bank WVL LOCATION Mumbai / Bangalore DOMAIN Linux Level (L1/L2/L3) L2 Required Relevant Domain Experience More than 4 years Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) 24x7 Qualification B.E./Diploma/BSC-IT Certifications Certification on Redhat Linux is preferred Role Purpose System Admin Support Services for enhancing the service quality to their business users. JOB RESPONSIBILITIES - Linux v5, 6, 7 and 8 Installation and administration - RHEL/OEL Server Installation - VM and Physical server - Building RHEL VMs through vCenter - File system expansion and addition on Linux servers - Audit and s...

Reports Directly to : Director of IT Position Overview: The Global IT Service Desk Manager is responsible for planning, designing, analyzing and management of the organizations Global IT Service Desk according to best practices while ensuring high levels of customer service, quality, timeliness and availability. The Global IT Service Desk Manager is responsible for providing excellent customer service while focusing on first call resolution. They must lead and motivate a team of IT professionals to solve customer problems while driving improvements into established SLA’s. They must provide continuous improvement by analyzing metrics to identify opportunities to bring automation, technology, ...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Respond to stakeholder inquiries through email, phone, and ticketing systems. Identify, troubleshoot, and resolve issues related to our programs and services. Collaborate with internal teams to ensure timely solutions for stakeholders. Escalate complex issues to the appropriate team or department when needed. Document and maintain records of stakeholder interactions and resolutions. Follow standard helpdesk procedures and ensure compliance with policies. Handling Ticketing tool experience is must Immediate joiners & Female only preferred, Interested candidates share profiles to naveenkumar.t@inspirisys.com / Whatsapp to 9600894014

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to perma...

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English

Role & responsibilities: 1. IT Support & Ticket Management: Manage and prioritize IT support tickets based on urgency & impact. Utilize ticketing tools to log, track, & resolve incidents efficiently. Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access. Provide support for Outlook & mail configuration, ensuring seamless email communication. Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals. 2. Network & System Administration: Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions. Perform network printer configuration, including troubleshooting printer con...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Role - Team Lead | Windows | Microsoft applications Should need to have team lead designation on papers Exp - Min 4 Yrs Notice - Immediate to 30 Days Loc- Hyd 5 Days working 2 days fixed off | Both ways Cabs 9116324602 | teena.ghrs@gmail.com

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology." Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive ...

Job Description: We are looking for a skilled and customer-focused Technical Service Advisor to join our support team. In this role, you will act as the primary point of contact for technical support, troubleshooting customer issues, and coordinating with internal teams to ensure timely and effective resolutions. Key Responsibilities: Provide technical support to customers via phone, email, or chat Diagnose and resolve hardware, software, or network issues Escalate complex issues to higher-level support or engineering teams Maintain detailed records of customer interactions and solutions Assist with product installations, updates, and maintenance advice Requirements: Bachelor's degree in IT,...

Profile - Application & Production Support Engineer Exp- 1-2 years Location- Navi mumbai Budget Details- 4.5 or5 lpa Notice Period- Immediate or 15 days We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking . The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server. Provide L1/L2 application and production support for trading and brokerage systems Handle incident management : logging, triaging, and resolving production issues within SLAs. Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track is...

Job Summary: The Legal Relationship Manager serves as a key liaison between the company and its customers, partners, and internal stakeholders for all legal-related concerns. This role ensures efficient handling of legal escalations, coordination with legal teams, timely resolution of disputes, and adherence to company policies and regulatory requirements. The ideal candidate will combine strong legal understanding with excellent relationship management and communication skills. You will also be required to handle complex legal escalations that may take time to resolve, while maintaining strong relationships with Zoomcar hosts and serving as their single point of contact (POC) for all legal ...

Role & responsibilities To handle operational tasks and day to day activities for CarDekho. Managing customer and client escalations. Managing backend and interdepartmental relationships. Preferred candidate profile Distinct customer focus and quality mindset. Ability to work under pressure with a solid sense of setting priorities. CRM systems, Ticketing systems, Excel. Should have excellent written and verbal communication skills.

The Workday Tech Analyst supports CMEs HR systems and is responsible for the analysis, design, development, testing, and documentation associated with the production support and project activities of the Workday HCM system, policies, and related processes. The Analyst collaborates with and advises enterprise users, technical staff, HR stakeholders and HR business partners on system design decisions, user experience, issue resolution, and process design across Workday HCM modules and other HR Technologies. Key Responsibilities: Leverage broad knowledge and expertise on Workday HCM architecture across multiple functional areas for supporting steady state production work end-to-end. Facilitates...

Role: Service desk Manager Designation: Service desk Operations Manager Location: Pune Years of experience: 1 year of experience as a Manager Entity :- Daksh Number of Position:- 1 Client Name (Pesudo):- Laptop technical process Job Location:- Pune Process Domestic or International :- Pan India (domestic) Notice Period :- Immediate joiner preferred CTC :- Max up to 14.5 lpa Shift Timings :- Day shift Working Days :- 6 days , 1 week off Transport Availability :- N/A Education :- Graduate mandatory *Role and Key Responsibilities:* The Service Desk Manager is responsible for overseeing the daily operations of the service desk team to ensure the timely and effective resolution of technical issue...

Job Description: Required - Exp 3 – 7 Yrs Education – Any Graduation Location – Noida Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure...

Responsibilities: * Provide technical assistance via phone/email * Maintain systems, manage incidents, escalate issues * Document knowledge base, adhere to SLAs * Manage service requests & tickets using tools

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your telephonic interviews scheduled kindly call/Whatsaap *Surbhi 7880292299 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Watsapp details to HR Mamta 9903044494 Required - Ticketing Executive Minimum 1yr exp req in ticketing Knowledge of Amadeus Mandate Both side cabs provided (West Delhi , Noida, Faridabad) Salary upto 45k Immediate joiners needed Walkin drive on 16th & 17th (5pm Onwards)

As a Systems Support Engineer at our globally expanding team, you will be an integral part of a dedicated group focused on providing exceptional support for our cutting-edge real-time product. Your role will involve efficiently resolving technology and functional issues across all products, taking ownership of user problems, and following established processes to ensure timely resolutions. You will play a key role in maintaining our high standards of customer service and technical support. Your responsibilities will include providing first-tier phone and email support, proactively addressing user issues, adhering to support request processes, reporting critical business impact issues, escala...

Responsibilities: * Manage ticketing tools & remote support requests * Ensure timely resolution of technical issues * Maintain accurate service desk records & reports * Coordinate it helpdesk operations with team members Provident fund