867 Ticketing Tools Jobs - Page 23

Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers in troubleshooting issues with products or services and provide appropriate solutions. Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction. Record all customer interactions in the system, ensuring accurate and up-to-date information. Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support. Offer product or service recommendations to customers based on their needs and inquiries. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Participate in training sessions to improve customer service skills and product knowledge. Assist in maintaining knowledge base articles or customer service documentation for future reference. Key Requirements: Education: Bachelors degree preferred. Experience: 3 months plus Good Communication skill. 24/7 work from office.

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : •Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

SVN System Technologies is looking for VIP Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Min 1 Yr Exp Into Technical Support International Voice Any Graduate Work From Office 24*7 US Shift 5 Days Working Interview - Virtual Immediate Joiners Location - Bangalore Kindly share your resume on this number - 9257669383 (Harsha) Perks and benefits Allowances Incentives Both way cab 7 day accomod.

JD- ITIL ITSM IT service desk quality analyst

Hiring for Technical International Blended process Graduate or UG FRESHER OR ANY experience can apply Salary Minimum 3 LPA + incentives to 5 LPA Location - Aundh Transport provided US Shifts Contact: 9209738090 / 7757051088

Responsibilities Support the EAS solutions hosted on-prem and on the cloud Implement standardized processes across teams Participate in major incident resolution Drive process optimization Improve operational metrics Communicate effectively with team members and customers through strong verbal, written and interpersonal skills Remain flexible to changes in priorities with the ability to multi-task Technical Skillset Exposure to multiple industry standard ticketing tools Knowledge of ITIL processes Experience in Incident Management and Problem Management Excellent troubleshooting skills Ability to multi-task, prioritize conflicting demands Exposure to cloud technologies Qualifications : A University or college degree in a relevant discipline. ITIL Certification 5+ years\u2019 experience in Application Support

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Job description OLY FOR PUNE NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Hi Greetings from Trigent Sotware...!!! **Hiring for freshers with Good in Networking & Very Good Communication** Role & responsibilities As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Maintain a high level of customer satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Conduct regular system checks and maintenance.- Assist in the testing and implementation of system upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong troubleshooting and problem-solving skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. Interested candidates can contact to HR Sanovar -9686298179 or can share their resumes to sanovar_f@trigent.com Regards, HR Sanovar Trigent Software 9686298179 sanovar_f@trigent.com

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience. English fluent (B2 C1) Job Description Missions: Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The main activities are: Contribute to incident resolution, service request completion and Change implementation Participate to patching activities Shift Structure: The support team operates 24/7, with shifts organized to ensure continuous coverage. Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts. Flexibility to work weekends and holidays as part of the shift rotation is required. Technical Skills: Operating Systems: Proficiency in Windows and Linux Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components. Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues. Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies Database Management: Basic knowledge of SQL and database management systems Interpersonal Skills: Customer Service: Strong communication skills to explain technical issues to non-technical users Problem-Solving: Analytical skills to diagnose and resolve issues efficiently Time Management: Ability to prioritize tasks and manage time effectively Team Collaboration: Working well with other team members and departments Adaptability: Willingness to learn new technologies and adapt to changing environments Additional Skills: Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures Security Awareness: Understanding of basic cybersecurity principles to protect systems and data Benefits: Career development and training opportunities. Friendly, collaborative work environment with opportunities to make an impact. KEY EXPECTED ACHIEVEMENTS: Provide 1st and 2nd-level support for applications and middlewares to ensure smooth business operations. Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitor application performance and perform necessary maintenance and upgrades. Create, maintain, and manage knowledge base articles and documentation for internal and end-user support. Collaborate with cross-functional teams to improve application functionality and efficiency. Perform system diagnostics, software configuration, and basic database queries to resolve issues. Monitor and report on application metrics, including uptime, performance, and user satisfaction. Interested candidates for above position kindly share your CVs on pranita.th@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Role & responsibilities As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Maintain a high level of customer satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Conduct regular system checks and maintenance.- Assist in the testing and implementation of system upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong troubleshooting and problem-solving skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

Role : Service Desk Management Must have Excellent Communication skills EXP: Fresher to 1 yr Only Graduate Students Fresher Graduates (Passout year: 2022- 2024) Fresher Candidates should have knowledge about Service Desk, ticketing tools. Fresher Candidates must have all educational documents Experience Candidates must have all the documents of previous firm Interview Date : 13 June 2025 Location: Bangalore and Gurgaon Interview will be F2F # 3 Rounds of Interview Shift Time: US Shift (Night Shift ) Cab Facility will be given under 20 km . While Sharing the resume Aadhar, Pan card and passport size photo is necessary . Interested Candidate Share Resume at dipti.bhaisare@in.experis.com

Job Description: Note: If you are selected, you have to work in Airport. (Navi Mumbai/Mumbai). A Wireless LAN Controller (WLC) is a network device that centralizes the management of wireless access points (APs) in a wireless network - You have to work on WLC 1. Customer Support: Respond to customer inquiries and technical issues related to Wi-Fi connectivity, network performance, and related hardware or software problems. Provide timely and effective solutions to ensure customer satisfaction. 2. Troubleshooting : Diagnose and resolve complex Wi-Fi connectivity issues, signal problems, and other wireless network-related problems. Utilize troubleshooting tools and techniques to identify the root cause of problems and implement appropriate solutions. 3. Network Monitoring : Monitor Wi-Fi network performance and proactively identify potential issues or areas for improvement. Take necessary actions to optimize network performance and ensure high availability. 4. Device Configuration: Assist customers with configuring Wi-Fi devices, including routers, access points, and client devices (e.g., laptops, smartphones) to ensure seamless connectivity. 5. Escalation and Collaboration: Collaborate with Level 3 (L3) network engineers and other technical teams to escalate and resolve complex or widespread Wi-Fi issues. Provide detailed information and logs to facilitate troubleshooting. 6. Documentation: Document and maintain detailed records of support interactions, troubleshooting steps, and problem resolutions. Contribute to the knowledge base to enable self-help for common Wi-Fi issues. 7. Network Security: Assist in implementing and maintaining Wi-Fi security measures, including encryption protocols, authentication mechanisms, and intrusion prevention systems. 8. Firmware and Software Upgrades: Coordinate and assist with firmware or software upgrades for Wi-Fi devices to ensure they are running on the latest stable and secure versions. Qualifications: 1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant industry certifications, such as CCNA Wireless or CWNP certifications, may be preferred. 2. Experience: Prior experience in providing technical support for Wi-Fi networks and troubleshooting Wi-Fi-related issues is beneficial. 3. Technical Skills: Strong knowledge of Wi-Fi networking technologies, including 802.11a/b/g/n/ac/ax standards, Wi-Fi security protocols (WPA, WPA2, WPA3), and Wi-Fi device configurations. 4. Troubleshooting Skills: Proficiency in Wi-Fi troubleshooting methodologies and tools to diagnose and resolve connectivity and performance issues effectively. 5. Communication: Excellent communication and customer service skills to interact with end-users, customers, and team members professionally and empathetically. 6. Time Management: Ability to handle multiple support tickets and prioritize tasks to meet service level agreements (SLAs). 7. Adaptability: Willingness to learn and keep up-to-date with the latest developments in Wi-Fi technologies and protocols. Job Types: Full-time, Permanent Salary: Best In the Industry. Benefits: Health insurance Provident Fund Application Question(s): Candidate must have passport to get selected, since we work in airports for verification purpose in the airport, passport is mandatory. State whether you have passport or not, if yes mention date of attaining your passport. Candidates with lesser notice period of 15 - 20 days are preferred, mention about your notice period days. Experience: total work: 1 year (Required) Work Location: In person

Job Description: Note: If you are selected, you have to work in Airport. (Navi Mumbai/Mumbai). A Wireless LAN Controller (WLC) is a network device that centralizes the management of wireless access points (APs) in a wireless network - You have to work on WLC 1. Customer Support: Respond to customer inquiries and technical issues related to Wi-Fi connectivity, network performance, and related hardware or software problems. Provide timely and effective solutions to ensure customer satisfaction. 2. Troubleshooting : Diagnose and resolve complex Wi-Fi connectivity issues, signal problems, and other wireless network-related problems. Utilize troubleshooting tools and techniques to identify the root cause of problems and implement appropriate solutions. 3. Network Monitoring : Monitor Wi-Fi network performance and proactively identify potential issues or areas for improvement. Take necessary actions to optimize network performance and ensure high availability. 4. Device Configuration: Assist customers with configuring Wi-Fi devices, including routers, access points, and client devices (e.g., laptops, smartphones) to ensure seamless connectivity. 5. Escalation and Collaboration: Collaborate with Level 3 (L3) network engineers and other technical teams to escalate and resolve complex or widespread Wi-Fi issues. Provide detailed information and logs to facilitate troubleshooting. 6. Documentation: Document and maintain detailed records of support interactions, troubleshooting steps, and problem resolutions. Contribute to the knowledge base to enable self-help for common Wi-Fi issues. 7. Network Security: Assist in implementing and maintaining Wi-Fi security measures, including encryption protocols, authentication mechanisms, and intrusion prevention systems. 8. Firmware and Software Upgrades: Coordinate and assist with firmware or software upgrades for Wi-Fi devices to ensure they are running on the latest stable and secure versions. Qualifications: 1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant industry certifications, such as CCNA Wireless or CWNP certifications, may be preferred. 2. Experience: Prior experience in providing technical support for Wi-Fi networks and troubleshooting Wi-Fi-related issues is beneficial. 3. Technical Skills: Strong knowledge of Wi-Fi networking technologies, including 802.11a/b/g/n/ac/ax standards, Wi-Fi security protocols (WPA, WPA2, WPA3), and Wi-Fi device configurations. 4. Troubleshooting Skills: Proficiency in Wi-Fi troubleshooting methodologies and tools to diagnose and resolve connectivity and performance issues effectively. 5. Communication: Excellent communication and customer service skills to interact with end-users, customers, and team members professionally and empathetically. 6. Time Management: Ability to handle multiple support tickets and prioritize tasks to meet service level agreements (SLAs). 7. Adaptability: Willingness to learn and keep up-to-date with the latest developments in Wi-Fi technologies and protocols. Job Types: Full-time, Permanent Pay: 25,000/- PER MONTH Benefits: Health insurance Provident Fund Application Question(s): Candidate must have passport to get selected, since we work in airports for verification purpose in the airport, passport is mandatory. State whether you have passport or not, if yes mention date of attaining your passport. Candidates with lesser notice period of 15 - 20 days are preferred, mention about your notice period days. Experience: total work: 1 year (Required) Work Location: In person

Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o Perks and Benefits: Medical Insurance Organizational funded training and certificates

Greetings from Infosys BPM Ltd., We are hiring for Chat Process - Windows Support in Hyderabad. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Role: Senior Technical Process Specialist Shift: 24/7Location: Hyderabad (Work from office) Experience: 1 - 4 Years Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft Windows and O365. You'll provide timely and effective solutions, ensuring a positive customer experience. Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support in Chat Process. Must have in hands Experience in troubleshooting queries related with Microsoft Windows and O365. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to neha.sharma95@infosys.com Name: Email & Mobile Number: Graduation: Total experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Preferred Location: Flexible with Night Shift: Preference will be given to the Immediate Joiners Regards, Infosys BPM Talent Acquisition | INFY HR

Role & responsibilities About the Role A key value for this role would be problem solving outlook and detail oriented. This role would be required to coordinate with internal teams like Operations and Engineering from time to time to solve product and App related queries. This role is dynamic in nature so the candidate should have a bias for user experience on App and hence understand the domino effect of the issues. One key expectation from the person who will handle this responsibility is grievance handling mechanism. Candidate should be able to take ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs and process guidelines to solve queries. Address emerging issues and identify patterns. Ability to draft and inform stakeholders effectively. Good communication skills. Create/Enhance SOPs, Reports. Work on unstructured projects and improve them. Establish and streamline operational processes. Continuously evaluate existing tools and processes and propose solutions for efficiency gains and high-quality throughput. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Field visiting to meet vendor Ideal Candidate should have following: You should be customer-focused/centric Problem-solving skills Detail oriented Address issues highlighted in multiple channels (should be able to multitask) Good analytical and logical reasoning abilities Flexible to work in a dynamic team environment with changing priorities and deadlines Reporting & documentation experience Knowledge of Excel/Google sheets Please reach out to sathya.s@cielhr.com for any queries

Req ID: 326830 We are currently seeking a Security Architect to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Title / Role: GCP & GKE Staff Engineer NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Lead Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Description: Primary Skill: Professional Cloud Security Engineer & Cloud-Infrastructure-Google Cloud Platform Related experience: 5+ years of experience in cloud security engineering and automation Total Experience: 8+ Years Must have GCP Solution Architect Certification & Professional Cloud Security Engineer Mandatory Skills: Technical Qualification/ Knowledge: This role supports operational security, control configuration, and secure design practices for GCP workloads. Roles & Responsibilities Implement GCP security controls: IAM, VPC security, VPNs, KMS, Cloud Armor, and secure networking. Manage GCP identity and access, including SSO, MFA, and federated IDP configurations. Monitor workloads using Cloud Operations Suite and escalate anomalies. Conduct basic threat modelling, vulnerability scanning, and patching processes. Automate security audits and compliance controls using Terraform and Cloud Shell scripting. Assist architects in deploying and maintaining secure-by-default infrastructure. Support audit preparation, policy enforcement, and evidence gathering. Collaborate with cross-functional teams to resolve security alerts and Expertise in assessment, designing and implementing GCP solutions including aspects like compute, network, storage, identity, security , DR/business continuity strategy, migration , templates , cost optimization, PowerShell , Ansible etc.. Should have prior experience in executing large complex cloud transformation programs including discovery, assessment , business case creation , design , build , migration planning and migration execution Should have prior experience in using industry leading or native discovery, assessment and migration tools Good knowledge on the cloud technology, different patterns, deployment methods, compatibility of the applications Good knowledge on the GCP technologies and associated components and variations Anthos Application Platform Compute Engine , Compute Engine Managed Instance Groups , Kubernetes Cloud Storage , Cloud Storage for Firebase , Persistant Disk , Local SSD , Filestore , Transfer Service Virtual Private Network (VPC), Cloud DNS , Cloud Interconnect , Cloud VPN Gateway , Network Load Balancing , Global load balancing , Firewall rules , Cloud Armor Cloud IAM , Resource Manager , Multi-factor Authentication , Cloud KMS Cloud Billing , Cloud Console , Stackdriver Cloud SQL, Cloud Spanner SQL, Cloud Bigtable Cloud Run Container services, Kubernetes Engine (GKE) , Anthos Service Mesh , Cloud Functions , PowerShell on GCP Solid understanding and experience in cloud computing based services architecture, technical design and implementations including IaaS, PaaS, and SaaS. Design of clients Cloud environments with a focus on mainly on GCP and demonstrate Technical Cloud Architectural knowledge. Playing a vital role in the design of production, staging, QA and development Cloud Infrastructures running in 24x7 environments. Delivery of customer Cloud Strategies, aligned with customers business objectives and with a focus on Cloud Migrations and DR strategies Nurture Cloud computing expertise internally and externally to drive Cloud Adoption Should have a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to use them together to build complex solutions. Ensure that all cloud solutions follow security and compliance controls, including data sovereignty. Deliver cloud platform architecture documents detailing the vision for how GCP infrastructure and platform services support the overall application architecture, interaction with application, database and testing teams for providing a holistic view to the customer. Collaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS) Create solutions that support a DevOps approach for delivery and operations of services Interact with and advise business representatives of the application regarding functional and non-functional requirements Create proof-of-concepts to demonstrate viability of solutions under consideration Develop enterprise level conceptual solutions and sponsor consensus/approval for global applications. Have a working knowledge of other architecture disciplines including application, database, infrastructure, and enterprise architecture. Identify and implement best practices, tools and standards Provide consultative support to the DevOps team for production incidents Drive and support system reliability, availability, scale, and performance activities Evangelizes cloud automation and be a thought leader and expert defining standards for building and maintaining cloud platforms. Knowledgeable about Configuration management such as Chef/Puppet/Ansible. Automation skills using CLI scripting in any language (bash, perl, python, ruby, etc) Ability to develop a robust design to meet customer business requirement with scalability, availability, performance and cost effectiveness using GCP offerings Ability to identify and gather requirements to define an architectural solution which can be successfully built and operate on GCP Ability to conclude high level and low level design for the GCP platform which may also include data center design as necessary Capabilities to provide GCP operations and deployment guidance and best practices throughout the lifecycle of a project Understanding the significance of the different metrics for monitoring, their threshold values and should be able to take necessary corrective measures based on the thresholds Knowledge on automation to reduce the number of incidents or the repetitive incidents are preferred Good knowledge on the cloud center operation, monitoring tools, backup solution GKE Set up monitoring and logging to troubleshoot a cluster, or debug a containerized application. Manage Kubernetes Objects Declarative and imperative paradigms for interacting with the Kubernetes API. Managing Secrets Managing confidential settings data using Secrets. Configure load balancing, port forwarding, or setup firewall or DNS configurations to access applications in a cluster. Configure networking for your cluster. Hands-on experience with terraform. Ability to write reusable terraform modules. Hands-on Python and Unix shell scripting is required. understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry. Experience with GCP Services and writing cloud functions. Hands-on experience deploying and managing Kubernetes infrastructure with Terraform Enterprise. Ability to write reusable terraform modules. Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD) is a plus Experience using Docker within container orchestration platforms such as GKE. Knowledge of setting up splunk Knowledge of Spark in GKE Process/ Quality Knowledge: Must have clear knowledge on ITIL based service delivery ITIL certification is desired Knowledge on quality Knowledge on security processes Soft Skills: Excellent communication skill and capability to work directly with global customers Strong technical leadership skill to drive solutions Focused on quality/cost/time of deliverables Timely and accurate communication Need to demonstrate the ownership for the technical issues and engage the right stakeholders for timely resolution. Flexibility to learn and lead other technology areas like other public cloud technologies, private cloud, automation Good reporting skill Willing to work in different time zones as per project requirement Good attitude to work in team and as individual contributor based on the project and situation Focused, result oriented and self-motivating

ITAM , Asset Allocation , Asset Life Cycle , CMDB , Service Now Immediate Joiner Only face to face interviews

Education:- Regular Graduation Mandatory:- Good Communication & Technical skill Rotational Shift

Education:- Regular Graduation Mandatory:- Good Communication & Technical skill Rotational Shift

Years of Experience: 2.5 Years to 3 Years Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple tasks and requests. Strong documentation skills to record solutions and create user-friendly guides. SQL, MS Excel and strong knowledge in ITIL V4/V3 Comfortable to work in 24/7 shift timing

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified Azure Administrator Associate AWS CertifiedSolutions Architect Associate Veeam Certified Engineer VMware certified ProfessionalData Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type On-site Working

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft CertifiedAzure Administrator Associate AWS CertifiedSolutions Architect Associate Veeam Certified Engineer VMware certified ProfessionalData Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type On-site Working