1508 Ticketing Tools Jobs - Page 23

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN/WLAN connectivity problems using various tools such as ping, traceroute, etc. Manage IT assets by tracking inventory levels and performing regular maintenance tasks. Collaborate with team members to resolve complex technical issues.

* Provides technical assistance to customers regarding hardware and software applications. * Troubleshoots and diagnoses technical issues. * 2019-2024 Passed out candidates can apply. * Male candidates are only eligible.

The Senior Engineer - Service Desk Analyst at MANN+HUMMEL will be responsible for providing 1st-level IT support to internal users, with a special focus on Spanish and English-speaking regions. You will handle hardware and software issues remotely or in person, ensuring prompt and courteous service in alignment with MANN+HUMMEL IT standards. Your main tasks will include providing 1st-level IT support to users via phone, remote tools, or onsite assistance, troubleshooting standard hardware and software issues within a 15-minute resolution time frame, installing operating systems and software using deployment tools, performing regular Windows patching and software updates, monitoring essential...

Are you ready to step into the world of global finance and be the voice that supports international clients Infosys BPM is looking for individuals to join their team in Bangalore for the position of Customer Support in the International Voice Process. This is an opportunity to work in a professional and elite customer support environment that focuses on Investment Management & Banking. As a Customer Support representative in the International Voice Process, you will be responsible for handling inbound calls and addressing queries from international customers. You will support global clients in areas such as Investment Banking, Portfolio & Wealth Management, assisting with account inquiries, ...

Role Information Quality Analyst Service Desk Role Designation Quality Analyst Position Summary • Conduct process audits, deploy designed processes, analyze and report performance on quality • Support and implement de-risking plans for the process • Share and document best practices • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery • Monitor transactions and calls for compliance and highlight any failures to the team concerned • Provide feedback to the agents, based on the findings of the monitoring • Participate in calibration processes with clients Required skill set Technical Skills - • General support knowledge of Operating syst...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for your clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. The encouragement is to take every opportunity to further your career within the great global team at NTT DATA. As a Cross Technology Managed Services ...

You should have excellent/good communication skills and team management skills to effectively handle L1/L2 Monitoring and Incident Management. Your responsibilities will include managing shifts independently, monitoring alerts, initiating Bridge Calls, engaging stakeholders, being present throughout the bridge call, and preparing Problem statements. It is crucial to adhere to SLAs and follow up on issues with respective application teams. You should also have experience in ticket creations using Service Now/JIRA Ticketing tools and monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk. Basic knowledge of Linux, Windows, and Networks is preferred, with L0 level ex...

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY AD, DNS , DHCP LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchang...

JOb description Job location: Bangalore Notice period: Immediate Work model: 5 days (24/7) rotational F2F Drive Date: (26th July - Saturday) Strong in-Service Desk Operations & Strong in Field Support / L2 Scope of Resolution Bangalore

Responsibilities and Duties: Responsible for providing level 1 or level 2 desk technical support Maintain Service Desk SLAs and quality standards established by Global Integreon. Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products. Responsible for developing and maintaining computer information resource (Asset inventory). Good Knowledge of MS outlook 2013,2016 & Office365 and Microsoft Teams, Active Directory Management Sound Knowledge of Citrix, VM would be an added advantage (Optional). Functional Skills: Excellent communication and documentation skills. Candidate must have the ability to m...

Provide first-level support for desktop hardware, software, and peripherals used in the command and control center. Maintain desktop systems and applications, ensuring compatibility and functionality for mission-critical operations.

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Date 21 Jul 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborat...

We're hiring an L2+ Infrastructure Support Engineer with hands-on experience in Citrix, Azure, VMware, Windows Server, Ticketing tools and RMM tools. Apply now to join a dynamic MSP/hosting team!

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensur...

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with ...

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Essential Duties and Responsibilities: • 1+ years of IT experience with Help Desk Support. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries/tickets on time either in person or over the phone or via tickets. • Write training manuals. • Maintain the daily performance of computer systems. • Respond to email messages for users seeking help. • Ask questions to determine the nature of the problem. • Walk the customer through the problem-solving process. • Install, modify, and repair computer hardware and software. ...

Join with us IT Infrastructure L1 Support | Chennai (On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of India’s fastest-growing financial services firms! Position: IT Infrastructure – L1 Support Location : Chennai / Bangalore / Mumbar , India Experience : 2 –3 years (Freshers with strong IT aptitude welcome) Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email set...

Resolve API, GDS & booking tool issues Handle complex technical escalations Work with dev/product teams Maintain support docs & knowledge base Ensure client satisfaction Stay updated on travel tech trends

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 4.25pa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Khushi 7869457739 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover...

Job Title: Desktop Support Engineer (L1 & L2) Experience: 3 to 6 Years Location: Noida Work Type: Full-time | Onsite Shift: Rotational (as per client requirement) Role Overview: We are seeking a Desktop Support Engineer with 36 years of hands-on experience in L1 and L2 support to join our IT team. The candidate will be responsible for maintaining, troubleshooting, and supporting end-user systems and related hardware/software environments. Key Responsibilities: Provide L1 & L2 technical support to end users for hardware, software, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and mobile devices . Troubleshoot Windows OS, MS Office, Outlook/Exchange, and ...

Role & responsibilities - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues efficiently. - Document and track client interactions and resolutions to enhance service quality. - Collaborate with team members to share insights and improve processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong communication skills to effectively interact with clients. - Ability to analyze and interpret client issues to provide appropriate solutions. - Familiarity with ticketing systems ...

Job Title: Tier 1 Technical Support Exigen Insurance Suite v2O Location: Hybrid/Remote Employment Type: Full-Time Shift: Night Shift Experience Required: 5-6 years Industry: Insurance / IT Services / Support Job Summary Seeking a proactive, experienced Tier 1 Technical Support Specialist with strong knowledge of the Exigen Insurance Suite v2O . You'll be the primary frontline support, responsible for effective issue triaging and resolution tracking to ensure user satisfaction and system reliability. Key Responsibilities Provide Tier 1 technical support for the Exigen Insurance Suite v2O. Act as the first point of contact for userreported issues and service requests. Perform issue triaging, d...

Required min 1 year of experience in IT Service Desk(International) Must have Hands on exp on Microsoft Applications and Windows OS Location- Hyderabad 5 Days working WFO| Rotational Shifts CTC- 5LPA+ Variables Any Graduate