2168 Ticketing Tools Jobs - Page 23

Greetings from HCL: HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 50 countries and over 187,000 employees. We have around 6800+ employees are working with HCL Madurai in different LOBs. We are looking for Service Desk Engineer with HCL Lucknow We have found your profile is suitable to our open demands, if you are looking for an opportunity and interested to apply, please share your updated profile to ...

Job Description 1. Responds to incoming service requests via Service Management platform, telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner. 2. Uses the prescribed workflow tool(s) to track 100% of all customer contacts, research questions, and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions. 3. Performs workstation operating system installs from a production core image. 4. Uses IT tools such as InTune, AVD, ZDX etc. to troubles...

Roles and Responsibilities * Provide desktop support to end-users, troubleshooting and resolving technical issues with their computers, printers, and other peripherals. * Install, configure, and maintain operating systems (OS) on desktop computers. * Utilize ticketing tools to track and manage support requests from end-users. * Configure Outlook email clients and troubleshoot issues with email accounts. * Perform remote support sessions using various remote connection software.

Responsibilities: * Manage international ticket bookings using Amadeus & GDS * Provide exceptional customer service throughout travel process, * Handle domestic and international travel bookings for flights, hotels, and packages.

Service Desk-Semi Voice Fresher:Any Technical grad fresher can apply Exp: Any Grad with min 1 yr exp in Technical Support Skills: Windows OS/Outlook troubleshooting CTC-2.2 to 5.5 LPA WFO-24*7 Shifts 5 Days Working Contact- 8890492756/9358484381

Hiring L1 Support Engineers (Freshers) to provide first-level IT support. Troubleshoot basic hardware/software issues Escalate tickets & ensure smooth end-user assistance Required Candidate profile Any Graduate/Diploma in IT/CS with basic OS, hardware & networking knowledge. Strong communication, problem-solving skills Only Male Graduates (2017 - 2024) are eligible to apply.

Role- Technical support engineer Min 1 Yr Exp Into Technical Support Int. Voice Any Graduate CTC- Up to 5.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Simentha: 7734916684 HR Dipali : 9828218897

NOTE: Only relevant profiles of immediate joiners or those who can join within 15 days will be considered. Others are requested not to apply, as irrelevant profiles will not be shortlisted. Key Responsibilities Details:- Incident & Request Handling:- Provide first-level support by logging, categorizing, and resolving incidents and service requests within SLAs. Ensure timely and accurate updates to tickets. Escalate complex or high-priority issues to L2/L3 teams as needed. Customer Service:- Communicate effectively with business users to understand issues and provide status updates. Deliver courteous and professional support over phone, email, or chat. Follow up to ensure issues are resolved ...

We are hiring Sr. Support Engineer with experience in Linux- Installation & troubleshooting, office 365 with good communication skills.Ability to handle clients professionally during all interfaces.Log & keep records of queries.

Roles and Responsibility Provide exceptional customer service to passengers, addressing their queries and concerns. Coordinate with airlines, airports, and other stakeholders to ensure smooth operations. Develop and implement effective strategies to enhance passenger satisfaction. Collaborate with teams to resolve complex issues and improve processes. Analyze feedback and suggest improvements to services. Maintain accurate records and reports of passenger interactions and transactions. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of airline industry reg...

Minimum Experience should be 4 years in team handling understanding electrical concepts, AC & DC circuits, electrical or electronics Permanent night shift Good communication skills mandatory , international support btech is mandatory

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Red Hat OS Administration Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team member...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :A Major Incident Manager is responsible for overseeing the resolution of high-impact IT incidents that disrupt business operations. They act as the central point of coordination during major incidents, ensuring swift recovery, clear communication, and minimal disruption. Roles & Responsibilities:- En...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SUSE Linux Administration Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team mem...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apache Administration Good to have skills : AAAP (Accenture Advanced Analytics Platform) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, ...

Responsibility Provide first-level support for Genesys products, addressing technical issues raised by customers and internal teams. Monitor and resolve incidents using ticketing systems, ensuring timely updates and communication with stakeholders. Perform basic troubleshooting of Genesys applications, including configuration and performance issues. Assist in the configuration, customization, and optimization of Genesys applications based on client requirements. Maintain and update technical documentation, including knowledge base articles and user manuals. Work closely with support teams to escalate complex issues and assist in problem resolution. Communicate effectively with customers to u...

Location: Noida126 Experience Required: 5+ Yr Desktop support or IT helpdesk roles. Strong exp in Active Directory and Outlook configuration. Proficiency in Windows, Office 365, basic networking. Excellent comms, troubleshooting

ZS IT S upport teams are aligned with the companys business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT team focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, business intelligence and database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. Technical Support Associate We are seeking an experienced professional to join us as a Technical Support Ass...

Responsibilities: * Troubleshoot software & hardware issues * Manage ticketing tools & outlook configurations * Provide remote support when needed * Maintain high customer satisfaction ratings Provident fund