2168 Ticketing Tools Jobs - Page 24

Role & responsibilities Work on IT Services issues resolution (End User Computing, Applications and Networking) Primary responder for Service Desk Track to closure of issues / service requests on Service Desk tool. Convert issues / services requests received through email, phones and mobile to Service Desk tool Assisst with / work on documentation of IT Procurement to Pay Learn and adopt best practices of IT Asset Management, IT Application Management Requirements Bachelors / Master's degree in Business, Commerce, Engineering or related field or equivalent is required Share your Resume to: Harshitha.st@sumadhuragroup.com

Looking for experience in IT Service Desk- International Voice Process Location- Pune WFO| 5 Days working Both way cabs Rotational night shifts 1+ year exp- CTC 5 LPA 2+ years exp- CTC 7 LPA If interested- Contact 7339726676/ 96364 87945 Perks and benefits Night shift allowances Performance incentives

Should have the working knowledge on Ticketing Tool, able to handle day to day troubleshooting of Laptops, Desktops, Printers, Wi-Fi , Barcode Printers , Barcode Scanners.

Change Management 3 - 6 Yrs. Mumbai 30 Days Changeman,Portfolio & Project mgmt (PPM),ITIL,IT Service Management. Change Manager / Coordiantor Responsibilities: Preparing agenda for the CAB meetings in accordance with the business/operational impact of the change requests. Prioritizing the IT infrastructure changes. Overviews ITIL change management procedure. Chairing weekly CAB meetings. Classifying the changes as standard ones based on low impact and repeat occurrences. Assess the change plan, evaluate it, and conduct a risk and impact assessment; then, during the review and CAB meetings, ensure that you communicate the status and results of the change in a clear, compelling, and credible m...

Providing frontline support for end users across devices, access & applications Resolve tickets related to hardware/software, onboarding/offboarding Troubleshoot MS Windows, Office, Outlook & PC hardware issues Escalation management Leading a TEAM Required Candidate profile 5 to 7 years of total experience with hands on experience into Providing frontline end-user support, experience into handling desktop engineering requirements Male candidates ONLY

Providing frontline support for end users across devices, access & applications Resolve tickets related to hardware/software, onboarding/offboarding Troubleshoot MS Windows, Office, Outlook & PC hardware issues Reporting & escalation management Required Candidate profile 3 to 5 years of total experience with hands on experience into Providing frontline end-user support, experience into handling desktop engineering requirements Male candidates ONLY

Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person s metabolism drawing on thousands of data points from CGMs, smartwatches, and meal logs that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Tw...

Saviynt associate, 5-7 years of experience range for offshore. Its urgent requirement. Customer is looking for Consultant, should have Saviynt experience, around 5 to 7 years experience with design, deploy, implement, and integrate IGA platform with critical applications and infrastructure. Level 4 support specialist to work as part of Saviynt's Product support team to acknowledge, troubleshoot/analyze, communicate timely and resolve tickets within agreed SLA Min 4 year technical IGA experience (preferrably Saviynt) Strong analytical, communications and customer service experience. ITIL/ITSM training/certification is preferred Saviynt L100 & L200 trainings completed preferred Experience work...

Senior SOAR Developer Experience : 7 to 9 years Location : Hyderabad Position Summary We are seeking a highly skilled and experienced Senior SOAR Developer to join our cybersecurity team. This role is crucial for advancing our security posture through the development and maintenance of automated security workflows and playbooks. The ideal candidate will have extensive experience with SOAR platforms, a deep understanding of the security domain, and expert-level proficiency in Python. This is a technical leadership role that requires both hands-on development and the ability to mentor and collaborate with other security professionals. Key Responsibilities SOAR Development & Engineering : Desig...

Notice Period: Immediate . Employment Type: Contract Linux Engineer Must be RedHat Certified and ITII Foundation certified. Working experience Over 6 years in fats paced UNIX environment. Excellent communication and articulation skill Ability to drive interaction with senior stakeholder. Comfortable to work in APAC/EMEA and weekend Unix Administration and troubleshooting skills, clear concepts Of L VM, user Management & Operating system Troubleshooting on filesystem & user access related issues. Deep understanding Of UNIX OS & Troubleshooting on various UNIX OS Issue Knowledge Of automation, Chef, powerbroker technologies AWS cloud knowledge would be added advantage Experience in Remote trou...

We're looking for a proactive and tech-savvy IT Support Technician (Level 1) to join our team! If you're passionate about solving technical issues and enjoy helping others, wed love to hear from you. Responsibilities: Provide first-level technical support via phone, email, chat, or in person Diagnose and resolve hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and other IT peripherals Log and update service requests in the ticketing system Escalate unresolved issues to Level 2/3 support teams when necessary Requirements: Strong problem-solving and communication skills Hands-on experience with IT hardware and troubleshooting Familiarity with...

About ProcDNA: ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 350+ across 8 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn't just encouraged; it's ingrained in our DNA. Ready to join our epic growth journey? Role & responsibilities: Provide Level 1 technical support to end users via in-person, phone, or remote sessions. Troubleshoot and resolve issues related to des...

About the job We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve peoples lives. Were also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? To provide an effective and efficient service to P&C colleagues and the business in HR systems as Tier 2 support, Employee Life Cycle and production of management information to aid organization design activities, HR information provision and HR service delivery. What you will be doing HR SYSTEMS Provide Tier 2 Support for Workday related querie...

Info security, TPM,Paytm Money We are seeking a highly organized and technically savvy Information Security Technical Program Manager (TPM) to drive cross,functional security programs, ensuring alignment between engineering, compliance, product, and business teams. The Infosec TPM will play a key role in the planning, execution, and delivery of critical security initiatives, with a focus on cloud security, secure SDLC practices, risk management, audit readiness, compliance, security awareness and policy/process governance. This role requires strong project/program management skills, a deep understanding of security best practices, and the ability to communicate effectively with both technica...

Requirements for App Support Engineer: Have minimum 3+ experience is providing product support for frontend applications Must know on the support process for production operations Worked as L2/ L3 engineer primary operation being L2 Good knowledge of SQL as L2 engineer, he/she will use SQL as a tool to debug production issues Knowledge on insurance is good to have but not must

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Key Responsibilities: Team Leadership & Supervision: - Lead and mentor a team of Team Leaders and Customer Support Executives. - Monitor team performance, adherence, and discipline across shifts. - Conduct team briefings, daily huddles, and performance evaluations. Customer Experience & Service Delivery: - Ensure timely and effective resolution of customer queries, issues, and escalations. - Track and improve key customer metrics including CSAT, FCR, NPS, and AHT. - Analyze customer feedback and implement action plans to enhance service quality. Quality & Process Improvement: - Work closely with the Quality team to drive error reduction and coaching initiatives. - Conduct RCA (Root Cause Ana...

Solve hardware & software issues for desktops/laptops Install, upgrade, and maintain systems Set up new users, manage accounts & access Support MS Office, printers, networking, office 365 support

Roles and Responsibility Provide exceptional customer service and support to passengers. Handle passenger inquiries and resolve issues professionally and courteously. Collaborate with other teams to ensure seamless operations and high-quality service delivery. Develop and maintain thorough knowledge of airline procedures and protocols. Assist passengers with baggage handling and boarding processes. Ensure compliance with company policies and procedures. Job Requirements Minimum 2 years of experience in a related field, preferably in the aviation industry. Strong communication and interpersonal skills are essential. Ability to work well under pressure and handle multiple tasks simultaneously....

Roles and Responsibility Provide exceptional customer support through various communication channels. Respond to customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain a thorough understanding of products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve customer support processes and procedures. Job Requirements Proven experience in customer support, preferably in an international setting. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work in a fast-pace...

Roles and Responsibility Provide exceptional customer support through various communication channels. Respond to customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain a thorough understanding of products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve customer support processes and procedures. Job Requirements Proven experience in customer support, preferably in an international setting. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work in a fast-pace...

Roles and Responsibility Provide exceptional customer support through various communication channels. Respond to customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain a thorough understanding of products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve customer support processes and procedures. Job Requirements Minimum 2 years of experience in customer support, preferably in an international setting. Strong knowledge of customer support principles and practices. Excellent communication and problem-solving skills. Ability ...

Role Objective: We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency. Key Responsibilities: Provide 1st and 2nd line technical support for LIMS application. Design, write, and debug VB (Visual Basic) scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform. Develop and maintain VB scripts for laboratory instruments related calculations Develop and maintain VB scripts for au...

Preferred Candidate profile: 3-8 yrs of experience in SD can apply comfortable with rotational shift. Good knowledge of laptop desktop troubleshooting Good experience of service desk Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server Key Responsibilities: - Responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email. Identify and escalate tickets requiring urgent attention and action. Log all contacts and document all the activities accurately and completely within the incident management tool. De...

Role & responsibilities Coordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority. Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. Escalate work orders to second level IT support and third level IT support as required. Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems. Develop help sheets, solutions and FAQ list for end users. Develop standard operating procedures for IT support staff that outline how problems are identified, d...