1508 Ticketing Tools Jobs - Page 24

Solve hardware & software issues for desktops/laptops Install, upgrade, and maintain systems Set up new users, manage accounts & access Location: A SEZ Unit Kattupalli Village Ponneri Taluk Thiruvallur District Ennore

HIRING FOR TECHNICAL SUPPORT Min 1yrs exp Loc- Gurgram CTC UPTO:-8.4LPA SKILLS DNS, DHCP, Troubleshooting, ticketing-tools Rotational shift **immediate joiners** For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com

Job Title: Service Desk Engineer (L1/L2 Support) Location: Noida Experience: 3 to 6 Years Employment Type: Full-Time Rotational Shift Job Summary: We are seeking a skilled and customer-focused Service Desk Engineer with 3 - 6 years of experience to provide L1/L2 technical support for end users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting international clients. Key Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices. Troubleshoot hardware, software, and networking issues across Windows, macOS, and other environments. Support Microsoft technologies including Active ...

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Repor...

Key Responsibility Areas (KRA) Designation: IT Service Desk Executive 1. Service Desk and IT Support Responsible for logging IT issues through phone, email, chat, and web portal. Log, track, and resolve incidents using Manage Engine and ADX tools. Assign tasks to engineers and ensure timely closure. Ensure HP warranty and AMC support coverage for all IT equipment. 2. Data Management and Reporting Maintain HP warranty call tracker in ADX. Ensure SLA compliance and generate management reports including: Daily Open Call, Summary, and CSAT Reports Printer/Projector Reports AMC Tracker Reports (Monthly) MIS Reports (Weekly/Monthly) Monthly Service Desk Presentations 3. Procurement and Vendor Coor...

Senior Service Desk Engineer Job Description & Skills Required Extensive technical expertise in IT Service Desk operations via chat, email, and voice, with demonstrated leadership abilities. Proven experience (58 years) in managing and resolving complex incidents, ensuring SLA compliance. Exceptional communication skills, enabling professional engagement with end users and stakeholders, including keeping them informed on incident progress, changes, and outages. Strong remote L2/L3 support background for desktop, laptop, and application-related escalations. Ability to mentor and guide junior engineers, collaborating effectively with cross-functional teams. Fluent English proficiency (written ...

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Narrative Description: Working in Level 1/2 support environment, the Level 2 Support Engineer is an individual that is capable of addressing a large majority of support issues raised by the Level 1 and StayinFront customers via Phone, Email, and Ticketing portal. Role & responsibilities: Resolve all Level 1/2 issues or provide a suitable workaround within a specific time period. Ensure all emails and calls are answered in a timely manner and follow up on each issue to closure. Identify the root cause of issues and data defects. Escalate issues as needed to Level 3 within a specific time period and follow up with a view to close. Ensure all tickets meet the targets for resolution, escalation,...

Job Details: Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Max Budget 3.5LPA Essential Duties and Responsibilities: 1+ years of IT experience with Help Desk Support. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries/tickets on time either in person or over the phone or via tickets. Write training manuals. Maintain the daily performance of computer systems. Respond to email messages for users seeking help. Ask questions to determine the nature of the problem. Walk the customer through the problem-solving process. Install, modify, and repair computer hardware a...

Walkin Drive at Nagpur Office (Job location- Pune/Bangalore) Dates - 23rd & 24th of July 2025. Service Desk (Technical Voice Process) Customer Service (International Voice Process) Walkin with your updated Resume (only relevant experiences & immediate Joiners would be prefreed). Infosys Limited Nagpur SEZ , Co- Developer Plot No:7 , Sector Special Economic Zone Mihan Notified area , Incubation Center Ground Floor Nagpur, Maharashtra 441108

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Address user tickets regarding hardware,software & networking Knowledge of troubleshooting,Ethernet & IP configuration 2015 to 2025 batch can apply

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2 - 4 years of experience in IT Service Deskto join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com. Please share below details (Mandatory) : Full Name(...

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, ...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clie...

As the Manager for 24x7 Application Support at TransUnion, your primary responsibility will be to ensure the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves overseeing support teams to maintain high performance and morale, managing incidents promptly to minimize downtime and impact, ensuring service levels are consistently met or exceeded, and coordinating with various stakeholders to maintain system uptime and reliability. In addition, you will proactively identify potential issues to prevent disruptions, continuously improve service delivery processes, and ensure that application performance aligns with business o...

As a VMware System Admin [L1] with 2 to 4 years of experience, your role will involve providing System Admin Support Services to enhance service quality for business users. Your responsibilities will include installing and administering VMware solutions, defining multiple VMs on single hosts, supporting Windows and Linux OS on VMware, addressing incidents related to VMs, working on patching and RFCs, coordinating with other technical teams to address performance issues, proactively handling alerts, and ensuring timely closure of tickets. You must possess strong skills in monitoring alerts, troubleshooting VMs, and basic Windows Server System troubleshooting. Additionally, knowledge and skill...

As an experienced Windows + VM ware professional with 8 to 10 years of expertise, you will be responsible for hands-on administration of all IT infrastructure services, focusing on compute, networking, identity, and VMware services. Your role will involve providing tier 2 and 3 end user support as necessary. Your key responsibilities will include being a subject matter expert in VMware, DNS, DHCP, Active Directory, and Windows Server enterprise. You will be expected to have hands-on experience with VMware technologies such as Exsi, including tasks like version upgrades, template creation, resource upgrades, patch updating, and host patching. Additionally, you will manage physical servers, ha...

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, IS...

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and resp...

Location: Oragadam, Tamil Nadu Experience: 1+ years Working Days : 6 days (Rotational week off & National Holidays) What is role is all about The Diagnostic Support Engineer (DSE) will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7 The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently The responsibilities would include: 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in t...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2- 4 years of experience in IT Service Desk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details. Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location...

Job Description: DHL Fulfilment Network is a global product we sell to our customers as highly standardized and replicable. The product is designed for fast rollout and fast adoption, but one of the key elements of the product is the capability to keep the run activity stable and implement a full continuous upgrade concept, ensuring enhancements and reliability. This includes the ability to keep upgrading / patching the product properly as well as respond to incidents and resolve issues. The run activities include support to all our operations globally, providing first contact with sites in case of problems and be accountable for issues raised during the assigned shift. The ideal candidate w...

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/s...

Job Title: Desktop Support Engineer /IT support(L2) Location: Muddapur, Karnataka Experience: 4 - 9 Years Education: Any Degree Preferred: Males only Joining: Immediate Joiners Preferred Working Days: 6 Days Working Job Description: We are looking for an experienced Desktop Support Engineer/IT support- L2 The ideal candidate should have hands-on experience in: Desktop/Laptop troubleshooting (hardware & software) Microsoft Outlook configuration & troubleshooting Installing and supporting operating systems & common applications Printer, scanner, and peripheral support Network basic troubleshooting User support via remote tools and on-site as needed Key Skills: Desktop Support, Outlook Configur...