870 Ticketing Tools Jobs - Page 29

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Monitoring & Tools.- Strong understanding of application design and architecture.- Experience with application configuration and deployment processes.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with performance monitoring tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in SAP Monitoring & Tools.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities We are seeking an experienced Application Support Engineer to join our client location at Kolkata. The successful candidate will be responsible for providing technical support and maintenance for our trading software applications (Neat, Bolt, Odin) and desktop infrastructure. This L2 role requires strong technical expertise, problem-solving skills, and experience working in a fast-paced trading environment. Key Responsibilities: Provide L2 technical support for trading software applications (Neat, Bolt, Odin) Troubleshoot and resolve complex technical issues, collaborating with development teams and stakeholders Desktop support: troubleshoot and resolve hardware/software issues, install/configure desktop applications, and perform troubleshooting for peripheral devices Perform software updates, patches, and configuration changes Conduct testing and quality assurance for software releases Develop and maintain technical documentation Collaborate with cross-functional teams to ensure smooth system operations Identify areas for process improvement and implement changes Requirements: 5+ years of experience in application support and desktop support, preferably in trading software Strong technical expertise in: - Trading software applications (Neat, Bolt, Odin) - Desktop operating systems (Windows, macOS) - Hardware and software troubleshooting Experience with outlook and O365 Excellent problem-solving, analytical, and communication skills Ability to work in a fast-paced environment and meet deadlines Nice to Have: Knowledge of financial markets and trading operations What We Offer: Competitive salary and benefits package Opportunity to work with cutting-edge trading technologies Collaborative and dynamic work environment Professional growth and development opportunities Preferred candidate profile Early Joiners are preferred. Interested candidates share your updated resume on chandanbala.jain@teamcomputers.com

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

Hiring for International Technical Support (Voice / Email / Chat) Require Exp: Min. 6 months into International Technical Support Skills: Technical Troubleshooting, Customer Service, L1 Technical Support, Service Desk Must have excellent communication skills CTC: Up to 5-6 LPA Location: Noida Qualification: Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners CONTACT: Smriti- 6307590589

Experience Minimum 2 years Administrator/Engineer experience in an M365 environment Experience with Azure AD Microsoft Modern Endpoint Management (Windows 10/11, Intune, AutoPilot, Quest Kace) PowerShell experience is a plus, including experience with M365 admin modules Extensive experience with application packaging. Personal Attributes Customer first mindset Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Able to prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences.

Min 2 years of experience as a Remote Support / Service Desk Engineer. Should have outlook configuration hands-on experience. Given Remote support and ticketing tool experience. Troubleshooting, domain, and software support. Should be a Graduate from a Technical Steam - B tech, B.E, BCA/ Diploma The person will be giving centralized support to the client.

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year perfect for freshers with some tech background or candidates with internships in IT support.

Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduates CTC -Up to 4 LPA +Variables 24*7 Shift 2 Way Cab Exp Considered After Graduation Only Notice - Immediate Joiners Location - E. City, Bangalore Contact On 8769866443 Neha

Must have 1 Yrs exp in Service desk (Voice/chat) Skills- IT Service desk/IT Support/Tech Support/International Bpo/Technical Helpdesk Bangalore CTC-4LPA+50K Allowances Graduate 5 Days working Us Shifts 2 Way cabs Contact- 6205633155(jaspreet)

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with the development team to enhance system performance. Stay updated on the latest trends and technologies in Solarwinds Administration. Professional & Technical Skills: Must To Have Skills:Proficiency in Solarwinds Administration. Good To Have Skills:Experience with System Monitoring Tools & Techniques. Strong understanding of network monitoring and management. Knowledge of Solarwinds products and features. Ability to analyze and interpret system performance data. Excellent troubleshooting and problem-solving skills. Additional Information: The candidate should have a minimum of 3 years of experience in Solarwinds Administration. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Dear Candidate, Greeting from NTT DATA , We are happy to take your profile for a wonderful career with NTT DATA. Job Title: Helpdesk/Service desk Associate and Senior Associate Experience: 1 - 4 Years of relevant experience in Technical support Skillset: Excellent communication and good technical knowledge in resolving issues Shift: Flexible to work in rotational shift Work Location: Coimbatore Mode of Work: Work From Office Mode of Interview: Direct Interview (Face-to-Face interview) Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : 1. Qualification: 10+2+3/4 Years of Education 2. At least 8 Months to 4 years of experience in an international technical support profile 3. Rotational shifts (24*7) 4. Basi Technical Support skills. Regards, Vignesh M

Role & responsibilities Candidate should have hands on experience in service Desk. worked on servicenow tool is an added advantage. Interview (MANDATORY DETAILS)- Fill and share to Sheela.Ravivarman@cognizant.com Candidate Name Contact Number Email ID Gender DOB Current Location Job Location Current Employer Primary Skill Total Experience Relevant Experience PF STATEMENT FOR TOTAL YRS OF EXP (yes/no)- (mention if you dont have PF for current 5yrs) FORM 16(yes/no) Availability on 7th June - 2025 for Face 2 Face - Yes/No

Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution. Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement. Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions. Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes. Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services. Interested Candidates can share your resume to "indhu.s@twsol.com"

The MONITORING TOOL - L2 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the MONITORING TOOL - L2 domain.

Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and keeping the team informed with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also engage with various stakeholders to ensure that the service desk meets the needs of the organization and its customers, fostering a collaborative environment that encourages continuous improvement and high-quality service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor team performance metrics and implement strategies for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of service desk operations and best practices.- Experience with incident management and ticketing systems.- Ability to analyze and report on service desk performance metrics.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP HCM Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

International Technical Voice Process Experience -1 year min in Int Technical Process Qual: Graduation Mandatory Location -Bangalore Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478/genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA + Incentives + Allowances

HCL Tech #Madurai is offering an exciting opportunity! Join one of the world's fastest-growing large tech companies, HCL Tech, at the forefront of digital, engineering, and cloud solutions globally. Empowering renowned brands and fully dedicated to igniting the potential in all our team members. Position: Service Desk Analyst Experience: 6 months to 6+ years Location: Madurai Mode of Interview: 31st -Saturday(Virtual) Kindly share your updated resume to Jashima.parvin@hcltech.com

We are hiring Technical Support Consultants with experience in Voice, Chat, and Email support. If you have a passion for customer service and a knack for upselling and negotiation , join our dynamic team and grow your career in a fast-paced tech environment. Job Details: • Process: Technical Voice / Chat / Email • Working Days: 5 Days a Week( HYBRID) • Login Hours: 9 hours (including breaks) • Cab Facility: Both side cabs provided • Experience Required: Minimum 2 year in a similar profile Interested candidates please contact on below mentioned details- 9582464867 OR on Nishant@dinllp.com

About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients Our founders and team members have industry experience and have held senior positions in a wide variety of companies from emerging startups to large Fortune 50 firms and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support You will use email and chat applications to give clients quick answers to simple IT issues For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering Microsoft, Cisco, Linux or similar certification is a plus If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you. Ultimately, you will be a person that our customer's trust They will rely on you to provide timely and accurate solutions to their technical problems. Experience : 2 3 years Shifts: Rotational Shifts Responsibilities Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support. Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams. Provide phone and help desk support for local and off-site users. Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting. Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g software developers) Provide prompt and accurate feedback to customers. Refer to the internal database or external resources to provide accurate tech solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Document technical knowledge in the form of notes and manuals Requirements Active Directory/User management/ Troubleshooting Office 365-Outlook Troubleshooting Windows and system application Troubleshooting Knowledge of Technical Terms DNS/DHCP/VPN/Network etc. Knowledge/Experience of Backup tools Knowledge of Ticketing tools and SLA. Knowledge of Server/Network Monitoring Tools Excellent analytical skills, written and verbal communication. Experience as a technical specialist in customer-facing roles Strong task management skills Customer focused with a passion for resolving unique problems Must have on-call support experience International client support experience (Preferred) Basic knowledge of AWS and Linux (Advantage) 24*7 Support (Rotational Night Shift) 5 days working. Voice Support. Perks working at Tech Holding: Learning & Development Opportunities 2 Rotational Week-Off Employee Family Insurance Various type of Leaves (Apart from Casual and Sick Leaves, New Parent Leaves, Marriage Leaves.) Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic If you require accommodation in the application process, please contact our HR

Cloud support Engineer - L1+ Manesar Provide first level support for cloud services (AWS, Azure) Monitor cloud infrastructure using tools like Cloud Watch, Azure Monitor, or equivalent Manage user access and permissions via IAM/RBAC Perform basic troubleshooting of compute, storage, and network-related issues in the cloud Respond to incidents and escalate to L2/L3 when required Assist in provisioning and de-provisioning cloud resources based on requests Maintain documentation and runbooks for standard operating procedures Work with ticketing systems (e.g. Manage Engine or equitant ) to track and resolve issues. ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

Skills :-Active Directory/ ServiceNow/ Office 365 / Ticketing tools Experience:- Grad with Minimum1 year in International Voice Salary:-Up to 4-6LPA Shifts US shifts Location:- E.City Bangalore Cab 2 Way Notice Immediate Contact HR Payal 9257655181

HIRING FOR TECHNICAL SUPPORT Min 1yrs exp Loc: - Gurgram CTC UPTO:-8.4LPA SKILLS:- DNS, DHCP, Troubleshooting, ticketing-tools 5 days working Rotational shift **immediate joiners** For more details smith.imaginators@gmail.com 7678576452(smith)

Provide support to end user desk (onsite) Assigned tickets should get attended as per timeline. Domain related issue O365 (Teams, One Drive, Outlook Email Configuration Interested candidates kindly share your mansi.hajarnis@dynacons.com Required Candidate profile Experience: 2.5 years Education: Graduation (Mandatory)

MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Position Expectations As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA s are met Learn and perform newly set up processes and over time gain subject matter expertise in the work Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs Assist to build and maintain a Knowledge Base for Case Management Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures Collect and cleanse data to populate management reporting systems Key Skills & Abilities 1-3 years experience in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER) Experience in onboarding employees globally Has expertise in HR Operations with eye for detail and process adherence Is a self-starter who is intrinsically motivated for their own performance to achieve desired results Can function independently, with minimal mentorship and supervision Open to work in a 24X7 role Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc. Ability to get into detailing the process and have an eye for detail to suggest process improvements To drive the personal growth and business impact of our employees, we re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it s like to work at MongoDB , and help us make an impact on the world! MongoDB is an equal opportunities employer. Req #2263152140