1508 Ticketing Tools Jobs - Page 29

We are seeking a motivated and detail-oriented Junior System Engineer to assist in the maintenance of servers. You will support the IT, provide technical support, and assist in troubleshooting issues to ensure system performance and availability.

Job Overview: We are looking for a highly motivated IT Team Lead to manage a team of service desk and technical support engineers and ensure the smooth operation of IT services across multiple locations. This role involves incident resolution, and hands-on technical support for both everyday and complex issues. Key Responsibilities: Lead a team of service desk and technical support engineers, providing guidance and support to ensure timely issue resolution. Manage the teams shift rosters and leave planners, aligning team resources with project requirements and individual skill sets. Train and mentor new hires, ensuring they are equipped with the necessary skills and knowledge to work in a 24...

Role - Team Lead | Technical support | Service Desk Should need to have Team lead designation Women Candidate Pref Immediate joiner or Serving notice period Exp - Min of 4 year Loc - Bangalore WFO | 5 Days working 2 days fixed off | Both way Cabs

Overall 3-8 years’ experience in MIS/Project Coordination/Call Coordinator Proficiency in Advance excel and PowerPoint Good communication skills – oral and written Team management and leadership skills.

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ens...

Join Our Team as a Technical Project Manager for Security Remediation Job Summary : We are seeking a highly motivated and detail-oriented Project Manager - Technical Writer to join our dynamic security team. This pivotal role is responsible for managing the remediation and ticketing process for various lines of business, ensuring that identified security issues are effectively addressed and escalated. The ideal candidate will possess a unique blend of project management expertise and technical writing skills to drive our security remediation efforts, enhance our reporting capabilities, and ensure compliance with our service level agreements (SLAs). If you are passionate about security, an ex...

Job Title: Desktop Support Engineer Location: Baroda (Makarpura) Position Type: Full-time Company Overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 1 to 3 years of experience working as Desktop support engineer to join our team in Baroda. Requirements: Install/reinstall/tro...

Greetings !! We have urgent job opportunity for Application support Executive in CMS Computers India Pvt Ltd in Noida. Experience 2+ Years Job Description – Bachelor’s degree in information technology, Computer Science, or related field with 2+ years of experience Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer Experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate escalation. Assist end users in navigating and using the software effectively, including basic troubleshooting and guidance. Log and track issues accur...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Operations Good to have skills : Microsoft Windows Server Administration, Splunk, Security Risk AssessmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collabor...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Oracle Exadata Database Machine Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus wi...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-rel...

Job Title: L1 Technical Support Executive Job Summary: We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach. Key Responsibilities: 1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools. 3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manne...

Job Title: L1 Technical Support Executive Job Summary: We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach. Key Responsibilities: 1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools. 3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manne...

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including emai...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.sahoo@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Sys...

Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. The ideal candidate will possess a strong foundation in desktop support and network troubleshooting, along with excellent communication skills. If you are passionate about technology and enjoy solving problems, we encourage you to apply. Key Responsibilities Provide first-level support for desktop and laptop issues, ensuring timely resolution of technical problems. Manage and maintain Active Directory accounts, including user creation, modification, and deleti...

Position Overview We are seeking a dedicated and skilled Remote Support professional to join our dynamic team in Noida . This full-time position offers an annual salary of 3,50,000 and is ideal for individuals with 1 to 3 years of experience in providing exceptional end-user support. As a Remote Support specialist, you will play a crucial role in ensuring that our clients receive timely and effective assistance with their technical issues. Key Responsibilities Provide on-site and remote support to end users, addressing technical issues related to hardware and software. Utilize ticketing tools to manage and track support requests efficiently. Assist users with operating system installations a...

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for providing exceptional customer service and technical support. The successful candidate will play a crucial role in ensuring that our clients receive timely and effective assistance, contributing to the overall success of our organization. Key Responsibilities Manage and resolve incoming service requests and incidents through ticketing tools, ensuring adherence to Service Level Agreements (SLAs). Provide remote support to clients, troubleshooting issues related to Offic...

IT Support Manager (ISM) - Bengaluru - (Immediate joiners to less than 30 days notice period preferred). a) Diploma B.E or equivalent in Electronics & Communication / Computer Science b) Minimum of 5 years of experience in Government / IT Industry on Infrastructure projects/works. c) Minimum of 3 years of experience in handling IT Support Operations. d) Should have proven experience in handling the team that does Incident ticketing, tracking and closing the tickets. e) Must have handled team size of at least 5 Helpdesk / IT Support operators. f) Proficient in English and Kannada; speaking, writing and reading g) Should have good communication and writing skills h) Should have excellent publi...

The Technical Support Analyst position at iMark Infotech Pvt. Ltd in Chandigarh is a full-time on-site role where you will be responsible for providing technical and customer support, troubleshooting issues, and ensuring customer satisfaction on a day-to-day basis. To excel in this role, you should possess strong analytical skills and troubleshooting abilities, along with prior experience in technical support and customer service. Your problem-solving skills should be excellent, and you must have the ability to ensure customer satisfaction through effective communication and interpersonal interactions. Having relevant certifications in IT or a related field would be advantageous for this pos...

Role & responsibilities Lead and supervise the IT service desk team Team management Identify recurring issues and work with other IT teams to develop permanent solutions Co-ordinate the daily activities of the Service Support team and run the team daily stand-up. Target resolution times for tickets by priority. Preferred candidate profile Strong knowledge of various operating systems, including Windows, macOS, and Linux Proficiency in using IT service management tools

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Middleware Administrator at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

Required Experience of minimum 4 Years in Technical Support Skills - Microsoft Tools Any Graduate Loc- Hyderabad & Bangalore (Only Females) CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

ticketingticketingRole & responsibilities To manage Freshworks ticketing tool and support 2 to 3 years experience Good communication Preferred candidate profile System admin Well-versed with the Freshworks ticketing tool Able to manage queries and resolve Well-versed with the Freshworks tickeing toolb