Test Series Operations Manager

Name of Profile:

Location:

Qualification & Eligibility:

• Graduate/Post Graduate

Working Experience:

• 1+ year of experience in Operations, Program Management, education, edtech, or similar industry
• Proven experience with test series management, assessment operations, or online program delivery is preferred.

Key Responsibilities

Test Series Execution

• Oversee the process of executing and managing the test series across various formats (Offline, Computer-based, and Pen-paper).
• Track performance metrics for each test series, using data to identify and address areas for improvement and increased engagement and Students Attendance.
• Address student feedback to continuously improve the user experience and drive customer satisfaction.

Creative Thinking & Strategic Initiatives

• Use innovative thinking to develop strategies that differentiate our test series from competitors, increasing its appeal to students.
• Identify new market trends and student needs to suggest additions and improvements to the test series.

Team Management & Collaboration

• Train, and manage a team of coordinators on Offline Centres [Virtual Meetings] involved in the test series, ensuring smooth operations and adherence to quality standards on all centres.

Quality Assurance & Content Coordination

• Coordinate with subject matter experts (SMEs) and faculties to maintain high-quality and accurate content across all test formats.
• Ensure that test series content, guidelines, and assessments meet internal quality benchmarks, providing students with a reliable preparation resource.

Product Operations

• Manage day-to-day operations of the CMS, ensuring content workflows run smoothly and efficiently.
• Provide timely support and training to CMS users, resolve issues, and ensure high user satisfaction.

Tech Coordination & Development

• Collaborate closely with the tech-product team to suggest, track, and test new feature developments and improvements in the CMS.
• Act as a bridge between users and tech-product to ensure requirements are clearly communicated and delivered.

Skill Set:

• Test Series Management – Expertise in executing and managing large-scale test series across offline, CBT, and pen-paper formats.
• Team Leadership – Experience in training and managing cross-functional coordination teams for smooth test operations.
• CMS Operations – Operational know-how in handling CMS platforms, streamlining content workflows, and supporting users.
• Tech Collaboration – Capable of working with tech-product teams for feature development, testing, and implementation.
• Process Improvement – Continuous improvement mindset with a focus on automation, efficiency, and scalability.

Additional Requirements:

• Experience with Google Suite, MS Office, and Basic Project Management Software.
• Familiarity with educational assessment tools, CRM software, or e-learning platforms is an advantage.

Why Join Us?

• Be part of an impactful mission to make quality education accessible to millions of students across India.
• Collaborate with a dynamic team in a rapidly growing company that encourages innovation and creativity.
• Opportunity to work in a fast-paced, challenging environment with significant career growth potential.

manvi.bajaj@pw.live