Telesales Specialist

Job Description

CRM (Customer Relationship Management): Respond to customer queries via WhatsApp, email, and phone Maintain CRM database and manage follow-ups Assist in resolving post-sale issues or concerns Collect and report customer feedback Build and maintain strong customer relationships Sales Support: Support the sales team with lead tracking and conversions Share product information, offers, and updates with customers Coordinate with logistics for smooth order processing Identify upselling/cross-selling opportunities Assist in preparing reports and tracking sales metrics Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Flexible schedule Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): What is your current CTC? Experience: Customer relationship management: 1 year (Preferred) Language: English (Preferred) Location: Goregaon, Mumbai, Maharashtra (Preferred) Work Location: In person