Telesales Specialist

AWC is a premier sales and marketing agency that provides market research, build brands, improve profitability and CAC. With 9 years in ecommerce services, creative video content, graphic designing, and digital marketing, we deliver measurable results, allowing businesses to grow and stand out in the digital world. We work closely with our clients to understand their unique needs and develop customized strategies to help them achieve their goals.

We specialize in helping Consumer brands/businesses to expand globally and increase profitability on digital platforms. Our team has a wealth of experience in sales and branding and we are dedicated to helping businesses succeed in the fast-paced and ever-changing world of e-commerce.

💼 About the Role

We’re looking for a passionate Tele-Sales Expert who responsible for driving growth through calls and conversations. You’ll be responsible for generating new leads, managing inbound/outbound calls, closing deals, following up on payments, and building long-term customer relationships.

If you’ve worked in E-commerce / Digital Marketing / D2C Services, this role will feel like home.

Location: Remote (Work-from-Home)

Experience Required: 4+ years

Type: Full-time

🎯 Key Responsibilities (KRAs)

• Make outbound calls to prospective clients and convert leads into paid customers.
• Handle inbound calls and WhatsApp queries from interested prospects.
• Manage follow-ups, send proposals, and close deals independently.
• Maintain CRM / lead tracker with daily updates and notes.
• Follow up on payment collection and ensure client onboarding is smooth.
• Build rapport and maintain relationships with client for upselling & renewals.

📊 Key Performance Indicators (KPIs)

• Daily/Weekly call volume & lead conversion ratio.
• No. of deals closed per month.
• Revenue generated through tele-sales.
• Customer retention and satisfaction rate.
• Timely follow-up and lead response time.

✅ Requirements

• 4+ years of tele-sales / inside sales experience (preferably in E-commerce, SaaS, or Digital Marketing).
• Excellent spoken & written communication (English & Hindi).
• Proven track record of closing deals and achieving sales targets.
• Self-motivated, persuasive, and good with CRM/follow-ups.
• Ability to work remotely with discipline and ownership mindset.