Telesales Executive

Job Description

Key roles and responsibilities of a telesales executive include: Lead generation: Identifying potential customers through cold calling, email campaigns, or other lead generation methods. Customer outreach: Making outbound calls to qualified leads to discuss their needs and present product/service offerings. Product knowledge: Having in-depth understanding of the company's products or services to answer customer questions accurately. Sales presentations: Delivering compelling presentations over the phone, highlighting key features and benefits of the product/service. Sales negotiation: Negotiating pricing, terms, and conditions to close deals effectively. Closing sales: Converting leads into paying customers by addressing concerns and securing orders. Customer relationship management: Maintaining ongoing communication with clients to foster loyalty and repeat business. Sales reporting: Tracking sales activities, performance metrics, and generating reports for management. CRM management: Utilizing customer relationship management software to manage customer data and sales pipeline. Handling objections: Addressing customer concerns and objections professionally to overcome resistance. Staying updated: Keeping up-to-date with industry trends, competitor information, and product updates. Essential skills for a telesales executive: Excellent communication skills: Articulating information clearly, actively listening to customer needs, and building rapport over the phone. Persuasive selling: Ability to effectively present the value proposition of the product/service and convince customers to purchase. Strong negotiation skills: Negotiating terms and conditions to reach mutually beneficial agreements. Resilience: Handling rejection and maintaining a positive attitude when facing challenges. Time management: Prioritizing tasks and managing a high volume of calls efficiently. Technical proficiency: Familiarity with CRM software and telephony systems