Telesales Executive

Job Description

Requirements: 1. Located in BLR or willing to relocate 2. Excellent communication and interpersonal skills 3. Fluent in English language; bilingual a plus 4. Patient, cool-tempered and ability to handle rejections, stress 5. Good Listening skills, excellent telephone etiquette 6. Ability to follow scripts without sounding mechanical 7. Excellent organizational and problem-solving skills 8. Working knowledge of relevant computer software 9. Ability to learn and high sense of hunger to achieve and grow 10. Punctual, Good time-management skills 11. Carry a positive attitude with a high energy level. Role description (Responsibilities): ● Consistently embarking an excellent first impression on call, delivering exceptional customer experience ● Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind ● Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase ● Contacting prospective clients / existing customers to inform them about the product using scripts ● Accurately record details of communication with customers ● Developing and sustaining solid relationships with customers to encourage repeat business ● Answer questions about product features in an engaging manner ● Answer all customer questions honestly and accurately ● Using sales scripts drive sales and respond to customer objections ● Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences. ● Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Show more Show less