1 - 6 years
2 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Database Creation & Customer CRM Maintenance (Retail PV, Retail Thermal/Heat Pumps)
• Create up to date database of dealers/customers for following verticalso Retail PV EPCs Karnataka, Tamil Naduo Retail Thermal/Heat Pump Dealers Karnataka, Tamil Nadu• Maintain the database and keep adding new names to the database based on field sales inputs
Telemarketing/Whatsapp Promotions & Lead Generation for Sales
• Daily telemarketing to dealers/customers for retail• Whatsapp messaging on regular basis to the dealers• Maintain a retail lead pipeline to be reported on weekly basis• Pass on leads/requirements to field sales teams and assist in conversions• Track status of leads and conversions
Customer Service Enquiries, Lead Maintenance and Followups
• Take enquiries of customer service or AMC from direct customers• Maintain enquiry pipeline for customer service and track status of service fulfillment• Followup with customer after work done and ensure they are satisfied/take feedback
AMC Calendar Maintenance
• Maintain an AMC calendar and highlight due dates to the team• Develop AMC SOP sheets for training external vendors/partners
Decon Management Services
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