Telecalling Executive

Introduction At Gem Aqua Special, we prioritise the act of enriching customer interaction over everything else. We’re looking for a skilled telecaller to join as a customer service representative to enable the same so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives. Objectives of this role Understand customer psyche and record both successful and unsuccessful sales methods Handle volumes of inbound and outbound telecalling Improve organisational efficiency through diligent observation skills as a telecaller  Help the company grow by finding opportunities in customer requirements  Resolve complaints, provide solutions and follow up with customers Responsibilities Foster relationships with existing clients, and build a rapport with potential clients Make reports and documentation based on conversations that took place during telecalling Generate sales by making cold calls to active or old clients Required skills and qualifications Bachelor’s degree or high school diploma Strong communication skills and command of the English , Hindi and Kannada language Previous experience in a telecaller job or similar role Data entry skills to complement the telecalling work Ability to close sales through the right negotiation skills Preferred skills and qualifications Research skills for telecalling and reaching out to new clientele Proven track record of being a telecaller and conducting sales through the telephone Ability to switch the communication style based on social cues and conversational hints Knowledge of CRM software programs and telephone systems is a big bonus