Telecalling Executive

Job Title: Telecaller Executive Company: IP SUPERSHOPPEE PVT LTD. Job Type: Full-time Salary: ₹10,000/- to ₹20,000/- (Salary is negotiable for the right candidates) Contact: careers.ipshopy@gmail.com +91 9021505747 | +91 9028995970 Location: ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006 Job Overview: We are looking for a Telecaller Executive to join our team at ipshopy.com, a multi-seller e-commerce platform. The ideal candidate will be responsible for making outbound calls, handling customer inquiries, explaining products/services, and ensuring excellent customer support. You will also address seller queries and provide timely assistance to ensure smooth operations on the platform. Your role will directly contribute to building strong customer relationships, boosting sales, enhancing the overall customer experience, and maintaining positive relationships with our sellers. Key Responsibilities : Make outbound calls to potential and existing customers. Handle inbound customer inquiries with professionalism and courtesy. Explain company products, services and offers clearly. Maintain customer records in CRM and update call details. Follow up with leads to ensure conversions and customer satisfaction. Meet daily/weekly calling targets and reporting requirements. Handle objections, provide solutions and escalate issues when necessary. Work closely with the sales and marketing team to improve outreach strategies. Required Skills: Minimum qualification: Graduation (any field). Strong communication skills in Hindi, Marathi and English. Good persuasive and negotiation skills. Ability to remain calm and positive under pressure. Basic computer knowledge, including MS Excel; familiarity with CRM tools is a plus. Strong listening and problem-solving abilities. Freshers can apply, but prior experience in Telecalling, Telesales or customer service will be preferred. Preferred (Bonus) Skills Knowledge of eCommerce, sales or BPO/KPO processes. Experience in customer relationship management (CRM software). Ability to handle bulk calls efficiently. What We Offer Career growth opportunities within the company. Supportive team environment. Training for product and sales process. How to Apply Interested candidates should send their updated resume along with a cover letter to careers.ipshopy@gmail.com. You can also contact us at 9028995970 or 9021505747 for more details. We are excited to have you join us in helping ipshopy.com grow and thrive in the digital world! ipshopy.com is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse work environment for all employees.