Telecaller - Customer support

Job Description

Locations- Bapuji nagar, Bangalore Responsibilities Lead Generation Identify and contact potential customers to promote the company's transportation and logistics services. Customer Service Address customer inquiries, resolve complaints, and provide solutions to their transportation and logistics needs. Sales Persuade customers to choose the company's services, explain features and benefits, and close sales deals. Relationship Building Maintain positive relationships with existing clients and build rapport with potential clients. Documentation Keep records of customer interactions, sales activities, and any relevant information. Follow-up Regularly follow up with customers to ensure their needs are met and to maintain a strong relationship. Target Achievement Meet and exceed sales targets set by the organization. Industry Knowledge Stay updated with market trends and developments in the transport and logistics industry. CRM Management Utilize CRM software to manage customer data and track sales activities. Communication Effectively communicate with customers, both internal and external, using clear and professional language. Skills and Qualifications Strong Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers. Persuasion and Negotiation Skills: Ability to persuade customers and negotiate deals to close sales. Customer Service Skills: Ability to handle customer inquiries and resolve issues in a professional and efficient manner. Sales Skills: Proven ability to generate leads, close sales, and meet sales targets. Organizational Skills: Ability to manage time effectively, prioritize tasks, and stay organized. Problem-Solving Skills: Ability to identify and resolve customer issues and challenges. Computer Skills: Proficiency in using CRM software and other relevant computer programs. Industry Knowledge Understanding of the transport and logistics industry is a plus. Adaptability Ability to adapt to changing situations and customer needs. Teamwork Ability to work effectively as part of a team. High School Diploma or Equivalent Minimum educational requirement. Previous experience in a telecaller role or customer service is a plus.